Good Morning

Welcome!

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EMI
Training on Attitudinal Transformation
&
positive work relationship
Ethiopian kaizen Institiute

Addis Ababa, Ethiopia

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EMI Introduction
1. Name
2. Educational background
3. Work experience
4. What I like most
5. What I hate most
6. Future plan
7. What I would like to see in this training?
8. What do you expect from this training?
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 Facilitator:
Beniam HaileSlassie Telgel
Psychologist/FFIC social workers branch supervisor
Psychology (BA)
Social Psychology candidate (MA)
Beni.am10000@[Link]
Mobile no. +251922349284

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Energizer

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Training Expectations

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EMI Objectives of the Training

Upon completion of this training, the trainees are able to:

Understand human behavior and behavioral formation
Recognizing conflict and conflict resolution at work
Understand attitude, attitude formation and transformation
Understanding a positive work relationship
Recognize ways of building a good work relationship
Apply attitudinal transformation techniques.

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 Contents

EMI

Session 1: Human Behavior and Behavioral Formation

Session 2: Conflict and Conflict Management
Session 3:Introduction to Soft skills
Session 4: Mindsets and Attitude
Session 5: Positive work relationship

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 i v e r y
D e l
e o f
M od
Presentation of concepts

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1.

2. Questions, Exercises and Reflections

3. Brainstorming
4. Group discussions
 This is the Mindset…

Teach you, KO N73 30 54.6 7 13 -J A N-8 3 GL

and you will forget

Show you,
and you may remember
Involve you,
and you will understand

Your participation is the Encourage you to share,

key element! and you will retain
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Learning Pyramid: what’s been remembered three days later.

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 Questions to ponder
Activity 1.
1. Write the mission, vision, values and motto of your
organization.
2. Write the mission, vision and values of your
department.
3. Write at least 3 objectives of your department.
Time allowed: 5min
Session 1: Human Behavior and Behavioral Formation

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How human behavior formed?
 In behavioral sciences there were different argument about
the formation of human behavior.

 Some Theorists say behavior is more a product of nature

like genetic/ DNA, chemical reaction in brain, brain
structure etc..
 Others argue that it is the product of the nurture or the
environment

 Finallythey agree on human behavior is the result of nature

and nurture/environment.

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The Environment might be…
Family
Peers
Schools
Neighborhood
Culture
Work/ organization
Social, economical, political situations etc…

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They characterize Human being AS:-

Naturally Distractive (psychoanalysts approach)

Naturally Constructive (humanistic approach)

Some say its Neutral (behavioral approach)

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behavioral approach
Developed by Jhon.B Watson American psychologist

Human beings develop a certain behavior from its

environment through different ways of learning

Learning theories
Classical conditioning
association between CS to UCR
Operant conditioning
punishment
Social learning/observation the Bobo doll experiment
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 What are work place needs and wants that determine human
behavior/Action?
Employee needs
 Fair wages Career growth
 Health and wellbeing
Feed back
 Job security
 Recognition Belonging
 Responsibility
Work-life balance
 Goals
 Respect (avoid bias/ favoritism
Purpose
among workers) Leadership

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Employer needs
Who can Demonstrate dependability
Who is Self-motivated
Who provide a positive representation of their brand
Who rise to the occasion
Who are team players
Who have positive attitude
Un-meet needs and wants change human behavior then led
us to conflict

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 Session 2. Conflict and conflict management!

Activity 2.
1. what did you see?
2. How can they solve it?
think + pair + share

20 min max

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Conflict management

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What is conflict?

Definition
◦ Opposition
◦ Incompatible behavior
◦ Antagonistic interaction
◦ Block another party from reaching her or his goals

Range of conflict behavior

Doubt or questioning to Annihilation of opponent

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Conflict events
◦ Disagreements
◦ Debates
◦ Disputes
◦ Preventing someone from reaching valued goals

The Good news

Conflict is an inevitable part of organization life

Needed for growth and survival
Conflict is not always bad for an organization

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Functional & Dysfunctional Conflict
 Functional conflict: works toward the goals of an organization
or group “Constructive Conflict”--Mary Parker Follett (1925)
◦ Increases information and ideas
◦ Encourages innovative thinking
◦ Unshackles different points of view
◦ Reduces stagnation
 Dysfunctional conflict: blocks an organization or group from
reaching its goals
◦ Tension, anxiety, stress
◦ Reduced trust
◦ Drives out low conflict tolerant people
◦ Poor decisions because of withheld or distorted information
◦ Excessive management focus on the conflict
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Levels and Types of Conflict
Organizational, Group, individual

Conflict Episodes
Simple conflict episode

Latent conflict

Manifest conflict

Conflict aftermath

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Conflict Management

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Conflict Management Tools
 Negotiation
 Active Listening
 Empathy
 Body Language
 Mediation
 Conflict Process

 Conflict Management Tips

 Connect
 Clarify
 Confirm
 Contract
 This remind us the concept of soft skill
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Activity 3.
Demonstration 1.
Invite Volunteer to stage
Nature of conflict.

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Session 3. Introduction to Soft Skills!

Activity.4
what is soft skill?
Why do we need it?
Can we develop it? Or not?
Time 20 min.

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 High
Conceptual Age
(creators and empathizers)

Information Age
(knowledge workers)
Affluence
Technology
Globalization
Industrial Age
(factory workers)

Agricultural Age
(farmers)

Low
18th Century 19th Century 20th Century 21st Century
Soft Skills: Defined
Soft skills refer to a cluster of personal qualities,
habits, attitudes and social graces that make
someone a good employee and compatible to work
with.
Skills, abilities and traits that pertain/ apply to
personality, attitude and behavior

Unlike hard skills, which tend to be specific to a

certain type of task, soft skills are broadly applicable.
Soft Skills: Examples of
Interpersonal Attributes
Interpersonal abilities
 Empathy
 Leadership
 Communication
 Teamwork
 Good manners
 Ability to teach
 Works well with
diversity
 Self-confidence
Soft Skills: Examples of Personal Attributes
Personal Attributes:
 Optimism
 Responsibility
 Sense of humor
 Integrity
 Time management
 Motivation
 Common Sense
It’s often said that hard skills will get you an interview
but you need soft skills to get (and keep!) the job.
Soft Skills: What are they?
 Soft Skills
Hard Skills
Skills that are less tangible,
Skills that are learned to
and more associated with
perform a specific job
one’s traits or personality,
function and are more easily
that determine how we
identifiable and quantifiable. VS
interact.
Mostly about “what you
Mostly about “how you
know”
act”.
Most of a time our action depends on Our mindset and our
attitude!
Session 4: Mindsets and Attitude
Activity 5.
Group discussion and reflection
What do you think is a mindset?
Dose it has an impact on our life ?
Time 20 min.

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"Hope is a passion for the possible."
 Mindset… cont’d
 It is a way of thinking
 Mental inclination or a frame of mind.
 It is a collection of thoughts, beliefs and attitudes that
shape your thought habits.
 It affect how you think, what you feel, how you behave
and what you do.
 A set of ideas and attitudes that shape the way someone
thinks about themselves and the world.
 One can have a growth mindset or a fixed mindset
Mindset for Success
 Types of Mindset

1. Fixed mindset
 People behave their basic qualities, intelligence,
character, and creative potential are unchangeable
attributes.
 They believe that talent alone creates success-
without effort .
 Types of Mindset… cont’d
2. Growth mindset:
 People believe that their most basic abilities can
be developed through dedication and hard work
 Brain and talent are just the starting point.
 This view creates a love of learning that is
essential for great accomplishment.
 Virtually all great people have had these qualities.
 Growth mindset Vs Fixed Mindset
1. Willing and keeps on trying 1. Gives up after 1st try
2. Tries again when they fail 2. Looks on negative side
3. “I can do this!” 3. “I can’t do this!”
4. Tries to go above and 4. Doesn’t want to try
beyond. 5. Doesn’t put in effort.
5. Not afraid to make mistakes 6. Doesn’t practice
6. Confident and optimistic 7. Pessimistic
7. Hopeful 8. Problem exercising

"Hope is a passion for the possible."

Growth mindset Vs Fixed Mindset ….

Fixed mindset
Growth Mindset
1. Willing & Keeps on trying 1. Gives up after 1st try
2. Tries again when they fail 2. Looks on negative side
3. “I can do this!” 3. “I can’t do this!”
4. Tries to go above and 4. Doesn’t want to try
beyond.
5. Doesn’t put in effort.
5. Not afraid to make mistakes
6. Doesn’t practice
6. Confident and optimistic
(hope full) 7. Pessimistic

"Hope is a passion for the possible."

With growth mindset

"Hope is a passion for the possible."

Activity 6
Video demonstration!
Change mindset!

Envy! violence! Regret! Change mindset!

empathy! Helping hands! Collaboration! Change!
Happiness! Love! Team sprit!

Lunch time!
good appetite

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 Attitude
Activity 7.
Group discussion and
reflection
. What did you see?
. What is attitude
means to you?
. How dose it formed?
. Why is it important?

time provided 15 min.

 Concept of Attitude
A persistent tendency to feel and behave in a favorable
or unfavorable way toward a specific person, object, or
idea.
A hypothetical construct that represents an individual's
degree of like or dislike for an item.
“Learned predisposition to respond in a consistently
favorable or unfavorable manner with respect to a
given object.”
In simpler terms…
Attitude is our mental response to people, places,
things and/or events in our life.
Attitude can be defined as one word…LIFE.
 It makes an incredible difference in your LIFE.
 It can be a powerful tool for positive action.
 It can be a poison that cripples you.
 It dictates whether you’re living life or life’s living
you.
 It determines whether you’re…

ON THE WAY or IN THE WAY.

 Our attitude determines our approach to life
Attitude Axioms

 Often, our attitude is the only difference between

success and failure.
 Our attitude at the beginning of a task will affect
its outcome more than anything else.
 Our attitude can turn our problems into blessings.
 Our attitudes determine our relationships with
people.
 Our attitudes can give us an uncommonly
positive perspective.
Quotes

 There is nothing either good or bad but our

thinking makes it so… Shakespeare
 People are about as happy as they make up their
mind to be… Abraham Lincoln
 Change your thoughts & you change your world..
Norman Vincent Peale.
 Components of Attitude

Cognitive = Evaluation

Attitude
Affective = Feeling

Behavioral = Action
1) COGNITIVE
Opinion or beliefs about …. (positive &
negative)
2) AFFECTIVE
Emotions and feelings that is triggered (positive &
negative)
3) BEHAVIORAL
Reaction toward the object, person, event… (positive
& negative actions)
 Employees’ Attitude… cont’d
COGNITION
My pay is low.
My supervisor is unfair.
AFFECT
I am angry over how little I’m paid.
I dislike my supervisor.
BEHAVIOR
I am going to look for another job that
pays better.
I am looking for another job.
 Types of Attitude
1. Positive Attitude
• The predisposition that results in desirable outcomes for
individuals and organizations.

• Positive attitude helps you cope more easily with the daily
affairs of life.
• It brings optimism into your life, and makes it easier to avoid
worry and negative thinking.

• It’s getting back up when you fall down. (No matter how
many times you fall down.)
• Being a source of energy that lifts those around you.
• Being happy for someone else’s success.
• It’s not complaining no matter how unfair things appear to be
 Manifestations of Positive Attitude
1. Positive thinking,
2. Constructive thinking,
3. Creative thinking,
4. Communicative,
5. Expectation of success,
6. Optimism,
7. Perseverance,
8. Confident,
9. Being inspired.
 2. Negative Attitude
 The tendency of a person that result in an undesirable
outcome for individuals and organizations.
 It is characterized by a great disdain/disrespect for
everything.
 Negative attitude is contagious and therefore avoiding
people with one is the best way of prevention.
 Once you have a negative attitude, you will unlikely be
able to recover and self fulfilling prophecy takes a hold.
 Attributes of Person with
Positive Negative
1. Smile easily
1. Rarely smiles
2. Willing to change ideas and behavior
2. Unwilling to change
3. Can see another person’s point of view
3. Can’t see another person’s point of
4. Rarely complains view
5. Accepts responsibility for mistakes 4. Blames others for own mistakes
6. Seldom criticizes others 5. Don’t accept responsibility for
7. Is considerate of others mistakes
8. Look others people in eyes when 6. Very critical of others
talking with them 7. Thinks only of self
9. Respects other opinion of others 8. Does not look other people in the eyes
10. Never make excuse 9. Forces own opinions on others
11. Has a variety of interests 10. Often makes excuses
12. It says that you can achieve success. 11. Has few interests
12. It says that you cannot achieve
success
 Benefits of positive mental attitude
1. The Individual
 Increases confidence
 Reduces stress
 Career success
 High productivity
 Improves interpersonal relations
 Is energizing
Benefits of Positive Mental Attitude… cont’d
2. The organization
 Fosters teamwork
 Solves problems
 Makes for congenial atmosphere
 Less sick days and better productivity
 Become a better leader
 Reduces stress
 Improve decision making
Effects of negative attitude
on the individual In an organization

 Self doubt Low productivity

 Poor self esteem low morale
 Increases stress
coworker conflicts
 Bitterness
Scares of customers
 Resentment
Poor quality work
 Poor Health
 Causes of Negative Attitude
 Not feeling appreciated
 Simple/Plain old disenchantment/ dissatisfaction
 Bad management
 Lack of fellowship and friendship
 Burnout
 A change in the person-environment fit
 Consequences of Negative Attitude
a) On the person: b) On others:
 Erosion of team spirit,
• Alienation, social isolation  Morale suffers, feelings get

• low apatite and poor health hurt,

 Poor quality service, reputation
• Poor analytical ability suffers,
• Gloomy picture for many  Frustration on the part of
others,
people, things, situations
 Communication suffers. family

cohesiveness suffers,
 family events are no longer
fun/entertaining;
 Positive workplace Attitude Negative workplace Attitude
1. Take initiative 1. Wait to be told
2. Deal with problems 2. Wait for someone to solve them
3. Reliable 3. Not reliable
4. Crisp and concise communication 4. Mostly beating around the bush
5. Take feedback constructively 5. Are not open to feedback
6. Are go-getters 6. Back-bite
7. Are fun to be around 7. Are very distressing to work with
8. Appreciates staff where due 8. Scorns at good work done by others

9. Listens with an open mind 9. Is not good listener

10. Does not like contradicting ideas
10. Is open to ideas
 How Attitude is Formed?

 Attitudes are not inherited

 They are acquired or learned by people from the
environment in which they interact

Remember Learning Theories?

Factors that Determine Attitudes… cont’d
3 E’s of Attitude…
 Experience
 Education
 Environment
 es
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 የጥናት ግኝቶች
1. በሕይወታችን 10% የሚይዘው በእኛ ላይ የሚደረግብን ድርጊት ሲሆን 90%
የሚያዘው ደግሞ እንዴት እኛ ምላሽ እንደምንሰጥ ነው፡፡ ይኸ የሚያሳየው ሁሉ
ነገር በእጃችን መሆኑን ነው፡፡
2. ሰዎች ሥራና እድገት የሚያገኙት 85% በቀና አመለካከት ሲሆን 15% በእውቀት
መሆኑን ያሳያል፡፡
3. በ500 ኩባንያዎች ኃላፊዎች ላይ በተደረገ ጥናት 94% ኃላፊዎች ስኬታቸው
የተመሰረተው በአመለካከታቸው መሆኑን ያመላክታል፡፡
4. ሠራተኞች ከሥራ የሚባሩት 30% በብቃት ማነስ ሲሆን 70% ደግም
በአመለካከታቸው ነው፡፡

አመለካከታችንን መቀየር ግዴታ ይሆናል ማለት ነው!?

70
 Exercise
Activity:8 Time given 30
Discuss and reflect
1. How do you evaluate the attitude of:
a) employees towards their (1) work, (2) managers (3)
customers and (4) peers
b) managers towards their (1) employees (2) work (3)
customers and (4) and managers
c) The community towards your organization
2. Suggest possible remedial actions to fill the gaps in
connection with bad attitudes.
Attitudinal Transformation

72
Aspects of Attitudes
 Can be changed or new ones learned
 Not formed casually or quickly
 Can motivate or cause to act
 One can choose to act or not
 Values serve as a foundation for attitudes
74
 we value our work as a human being
Attitudes Matter at Work; Because attitudes to work
and/or employing in organisation might affect:
 whether a person seeks a new job or promotion
 how co-operative they are with others at work,
 whether they present a positive image of the
organisation to clients or customers,
 how they react to change,
 how hard they work (motivation),
 their psychological or physical health.
With a Bad Attitude YOU can Never have a
Positive Day and with a Positive Attitude
YOU can Never have a Bad Day.

The CHOICE is
YOURS!

A positive attitude is a person’s passport to a

better tomorrow.
EMI

A SMALL
TRUTH TO
MAKE LIFE
100%
Which of these makes your life 100%?
1. Skill
2. Knowledge
3. Hard work
4. Attitude
5. Money
6. Love
7. Luck
8. Leadership
 Hard Work
H+A+R+D+W+O+R+K
8+1+18+4+23+15+18+11 =
98%
Knowledge
K+N+O+W+L+E+D+G+E
11+14+15+23+12+5+4+7+5 =
96%
 Love
L+O+V+E
12+15+22+5 = 54%

Luck
L+U+C+K
12+21+3+11 = 47%
( don't most of us think this is the most important ??? )
Then what makes 100% ?
Is it Money ? ... NO ! ! !
M+O+N+E+Y
13+15+14+5+25 = 72%

Leadership ? ... NO ! ! !
L+E+A+D+E+R+S+H+I+P
12+5+1+4+5+18+19+9+16 =
89%
 ATTITUDE
A+T+T+I+T+U+D+E
1+20+20+9+20+21+4+5 =
100%

It is OUR ATTITUDE towards

Life and Work that makes
OUR Life 100% ! ! !
 Change Your Attitude …
And You Change Your Life !!!
 Strategies to bring Attitude Change

Put in mind the learning theories that we mention earlier!

And lets go!
• While attitudes can have a powerful effect on behavior, they
are not set in stone. The same influences that lead to attitude
formation can also create attitude change.

Learning Theory

• Classical conditioning can be used to create positive

emotional reactions to an object, person, or event by
associating positive feelings with the target object.

• Operant conditioning can be used to strengthen desirable

attitudes and weaken undesirable ones.

• People can also change their attitudes after observing the

behavior of others.
87
 1. Improving Your Own Attitude
 Don’t associate with people
who have hostile attitudes, you  Utilize self-control,
might get infected  Manage stress,
 Practice optimism and positive
self-talk (inner voice)  Stay physically
 Believe you will succeed healthy
 Maintain perspectives/choose
battles carefully  Empathize
 Become a problem-solver  Individual
 Be alert
wellbeing plan
 Words

 Your life will move in the direction of your words.

 You are snared by the word of your mouth
 With our tongue we curse and bless our life
 We eat the fruits of our words
 2. Avoid negative and irrational self-talk including

 Filtering. Magnify the negative aspects of a

situation and filter out all of the positive ones
 Personalizing. When something bad occurs, you
automatically blame yourself.
 Catastrophist. Automatically anticipate the worst.
 Polarizing. See things only as either good or bad,
black or white.
 Are you aware of this?
 When you are optimistic and anticipate
successful encounters you transmit a positive
attitude and people usually respond favorably.

 When you are pessimistic and expect the worst

your attitude is often negative and people tend to
avoid you .
 3. Create a Positive Attitude in the Workplace
 Lead/teach/support by example-be a new positive
cure,
 Try to find the positive for everyone,
 Associate yourself with happy people,
 Read inspiring stories,
 Read inspiring quotes,
 Learn to master your thoughts,
 Learn concentration and meditation,
 Recognize and support
 cont’d
 Discourage retro-virus submission (live in the now),
 Promote anti-viral acknowledgements
 Smile and be happy,
 Self image and self reformation,
 Education and hard work,
 Discipline and organization,
 Belief in goodness's and truth.
 cont’d
4. change attitude of others

1. Use words that evoke strength and success

2. Teach by coaching, role play

3. Provide positive reinforcement

4. Only use positive words when talking

5. Participatory decision making

6. Better communication
Obstacles to Maintaining a Positive Attitude

These obstacles are:

 Fear
 Worry
 Doubt
 Positive Energy
 Our thoughts, feelings, and behaviors influence a virtual
orchestra of biological responses that can promote health
and prevent disease.

 This is a symphony played by mind, emotion, brain,

behavior, and body. (ME-B3)
Mind

Brain/Body/Health

Emotion Behavior
Strategies to maintain a positive attitude
1. Examine attitude regularly
2. Balance work with personal life
3. Focus on the positive
4. Communicate
5. Change unexpected changes into opportunity
6. Educate yourself
7. Maintain your interest
8. Maintain a sense of humor
9. Take care of your health
10. Dress for success

This results a positive work relationship! Why we need it?

98
Positive Work Relationships

Activity 8
Discuss and reflect

1. How did you see your relationship with your organization,

managements & co-workers?
2. list the 5 best things about working here?

99
 Human being is a Social Creatures


Good Relationships = more enjoyable, more confident, more



success
Being considerate, honest and tactful, problem solver


Valuing others' opinions



Understanding the importance of both social and task-



related relationships.

100
 Why having good work relationships?
people who have a best friend at work are seven times more
likely to be engaged in their jobs. Gallup organization.

People who Simply have a good friend at work are more

likely to be happy.

We spend one-third of our lives at work.

Good relationship include:- trust, respect,

self-awareness , inclusion, open communication.
How to Build Good Work Relationship?

Identify Your Relationship Needs



Do you know what you/they/need from others/you/?

Develop Your People Skills (soft skills)


collaboration, communication, & conflict resolution)

Focus on Your EI


(helps to manage your and others emotion & needs)

Practice Mindful Listening


(talk less & understand more)

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 Schedule Time to Build Relationships

If possible, you could ask a colleague out for a quick

cup of coffee/ beer. Social together, visit places as a
stuff, These little interactions take time but lay the
groundwork for strong relationships.

Manage Your Boundaries



It's important to set your boundaries and manage how

much time you devote to social interactions at work.

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 Cont.….
Appreciate others:- everyone, from your boss to the intern, wants to


feel that their work is appreciated.

Be positive :- Focus on being positive it is contagious/ transmittable /



and people gravitate /settle to those that make them feel good.

Avoid Gossiping:- it can ruin workplace relationships. If you're



experiencing conflict with someone in your group, talk to them directly

about the problem. Gossiping with other colleagues will only exacerbate
the situation, accelerating mistrust and animosity.

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Reinforcing Each Other!

Positive Circle Exercise

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 Remember our first questions?
1. Write the mission, vision, values and motto of your
organization.
2. Write the mission, vision and values of your department.
3. Write at least 3 objectives of your department.

Wish you a successful year!

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 Comments

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 Address:
Beniam Haileslassie Telgel
Tel: 0922 34 9284
E-mail: Beni.am10000@[Link]
You can download books from [Link]

I wish you success in your

attitudinal transformation
journey!!