PRESENTATION

For

VIVA

DURGALAXMI ASHOK SANE

WE TUBE
 1

PEER TO PEER LEARNING :

LATEST TRENDS IN LEARNING AND
DEVELOPMENT
Learning's:

Importance of Learning

• Employee motivation and satisfaction

• Staff retention lowers costs
• Learning Develops work practices aligned to organization
goals
• Increases Productivity and effectiveness
• Keeps employees motivated
 Functions of LEARNING & DEVELOPMENT

Capacity building
Knowledge management Resource utilisation

Learning & development

Team development Building learning culture

Performance management
 Learning And Development

New L & D Old L & D

• Involved with the organization • Centralized
• Multiple Media / Blended Approach • Classroom Based Delivery
• Expertise in course writing, blogs • Course writing expertise
• Strategic Approach • Conventional Training
2. SEXUAL HARRASMENT

1) Workplace Sexual Harassment can be defined as any unwelcome behavior or acts in the
public or the private organization .
2) In relation to workplace any woman of any age who have been subjected to any act of sexual
harassment by a person within the organization can file a complaint for the same to the
higher management of the company.
3) Employer :- The Head/ Officer of any organization, college, government undertaking and
giving orders to their employee to get the work of the firms done on the timely basis, thus
paying the employees their part of salaries.
4) Employee :- A person who works on a regular basis under the instructions of his/ her
employer and get things done out of his own talent or as per the teachings given from his
employer.
5) Workplace :- Any Department, Organization where work is done having employers and
employees where there is the goal formed to achieve the targets of the organization and
employees giving their best for the firm.
Primary Responsibilities of Employer :-

 Provide safe work environment to all the employees especially the female employees
of the organization.
 Organize Awareness Programs for the employees of the organization.
 Head Sexual Harassment as one of the misconduct.
 Provide assistance to the aggrieved woman.

Complaints :-
The employee who is been sexually harassed can file a written complaint to the
management within the time span of Three Months from the last incident that too place
with the employee.

Interim Measures :-
During pendency of inquiry following measures can be worked out :-
a) Transfer the harassed woman to the other workplace.
b) Grant the harassed woman leave unto 3 months.
3. JOHARI WINDOW

Johari Window focuses on :-

Self Development
Team Development
People Development

History of Johari Window

Johari Window was developed by American Psychologists

Joseph Luft and Harry Ingam in 1950’s, while they were

working on group dynamics.

This tool is very effective as it talks about how do we know

ourselves better.
Arena :- Things that we clearly know about ourselves and others
too know about it.

Blind spot :- Things which we don’t know about ourselves, but thise
things others know about us.

Facade :- This means that the things that we know about ourselves
well, but the same thing others are unaware about in us.

Unknown :- Individuals who are quite young/ having less

experience or people who do not have much self believe fall into
this category.
Benefits of Knowing Oneself
• Self awareness promotes personal growth, which in turn enhances overall
functioning.
• Conducive socio-cultural environment
• Living comfortably with complexity and contradiction
• Willingness and ability to change.
• Time and energy for introspection.

Principles of change in the Johari Window

• A change in one quadrant affects the other quadrants
• Trust increases awareness
• It takes energy to hide/deny/go blind to the behaviour that is involved in the
interaction.
• Forced awareness is undesirable and ineffective.
• The smaller the open area, the poorer the communication.
4. PEER TO PEER LEARNING : CUSTOMER SERVICE

TYPES OF CUSTOMERS :
1. In phone
2. In person
3. Written Communication

HEAT MODEL
Heat model of customer service can be used for dealing with customers in industry
which is been developed by JOHN CARTLEY. Keywords of Heat..
H- Hear, E- Empathize, A- Apologize, T- Take ownership.

GOOD CUSTOMER SERVICE INCLUDES :

 Providing a quality product or service.
 Satisfying the needs or wants of customers.
 Resulting in a repeat customer.
 Deliver more than you promise.
 Meet your commitments.
 Express empathy.
 Go an extra mile.
10 RULES OF GREAT CUSTOMER SERVICE :

1. Commit to quality service

2. Know your own products
3. Know your customers
4. Treat people with courtesy and respect
5. Never argue with a customer
6. Don’t leave customer hanging
7. Always provide what you promise.
8. Assume that the customers are telling the truth.
9. Focus on making the customers, and not making sales.
10. Make it easy to buy.
5. BEHAVIOURAL EVENT INTERVIEW (BEI)

What is Behavioral Event Interview (BEI)

Behavioural Event Interview is an Interview Technique to identify and

assess the competencies of candidates for a particular job or a role.

To gain information about candidates past performance and

accomplishments to relate to the target of the job.

What is Behaviour ?

It is an action or a reaction in a specific situation with a known result.

Past Behaviour is the best predictor of the future Behaviour.

STAR TECHNIQUE
BEHAVIORAL INTERVIEW ANSWERS ARE NOT

 Hypothetical
 Theoretical
 Based on Feelings & Opinions
 Vague
 Without data or factual numbers
 Open for judgment (no substantial truth)
Tips for Candidates appearing for Behavioral Event
Interview

Tips :-

•Be confident

•Keep a positive outlook

•Give a suitable response

•Cite relevant examples

•Listen carefully

•Look through the resume.

Mr. Gautam
Bohra
Vice President,

Customer Service Operations at Vodafone India

Introduction

From this video I understood various points …

He Spoke about his journey in service assurance, business transformation, and

customer service operations. He has a strong influencing skills.

He holds a Masters Degree from University of Oxford, also has written a book
named Molesting Innovation (Bloomsbury) in 2016.

Currently he is the head of Service operations for Vodafone India and is

responsible for setting up customer operations. He has also worked for Reliance
Info.

His inspiration for book writing was his discipline and dedication to the cause.
Customer satisfaction for India,

Famous saying as Atithi Devo Bhava, which means that Guest is our God.
Spoke about Happy Customers, that they are necessary in the market so as to buy & sell our
products, Also others to do the same.
Mahatma Gandhi’s teachings that “We are depended on him, he is the purpose of life, the
purpose of our existence”

3 stages of Business transformation process are :-

- Detail Planning
- Seamless Execution
- Review things as per the plan
Recruitment of employees for job, where he rightly said that in order to recruit the right people at
job, firstly, the content of the job described should be right and then go ahead and then the
person which matches against the requirements is the best one to be selected for the role in the
organization.
Mrs. SHOBHA SWARUP

DIR HR AT SEALED AIR CORP.

From this Video I understood various information like :
Her journey of Career, in which she faced a lot of milestones
She started her career as journalist in a newspaper company “Dainik Bhaskar” & she started
liking the management part so she thought of doing HR.

Spoke about sealed air, that it is a very non-glamorous B2B company, it is a high-core
techno commercial company having high technical qualified employees, engineers etc.

Spoke, that the HR are being criticized, so gave the students message that be really brutal
when you enter the organization i.e. go into the skin and the DNA of the organization and
give your 100% of efforts thoroughly.

Spoke about Sealed Air, that India has been in the count of one of the best company in all of
its functions like in HR, finance etc.

Spoke about her next aim and challenge in Sealed Air that she wants to make Sealed Air in
regions like in some countries Malaysia, Thailand, and some other South East Asian
countries as they are eagerly waiting to start Sealed Air their business into their countries.
Spoke about the Sealed Air Corp, that the leaders believe that it is the
transparent innovation based culture allowing people to show their
identity and be original.

Spoke about the branches that are present in India in 4 states, and
also there is a global plant of Sealed Air Corp. in Mumbai, Ghatkopar.
She said it is a matter of pride for the company and the employees in
it working there as the company is also working for the other countries
other then India.
Mr. PRASANTH NAIR
GLOBAL HEAD – HR, CIPLA
LEARNINGS:
A journey of career is a very important phase in one’s life and is of a very
sensitive topic too. It has lot of ups and downs and to which we have to be
very patient and be strong to overcome every difficulty that comes in way in
order to success in your career.
Spoke about his career as he was the President and Head of HR and
Financial Services at Thomas Cook.
Founded the Center of Learning – A business initiative of creating talent for
the industry
Served as the HR committee of the Bombay Chamber of Commerce and
Industry.
Pioneered a Leadership Development Program at RPG Group.
Spoke about his success mantra and his biggest learning which said that
we should respect others thoughts and ideas, and also should stay focus
on what we actually want and stick to it until the thing is done.
Spoke about his responsibility as Global Head HR for Cipla that it is to
influence the management with his judgment calls of the people and
secondary HR is the fine branch between the business and the people
and how he feels that somehow HR has lost its very important function
that it is to be close to the people.

Spoke very well about the HR function in the organization, that they are
responsible for people related issues in the organization and to handle
and tackle them very carefully is their primary response.

Spoke about the importance of HR in the organization and the way it

should be given the prime importance in the organization. He says that
only if you have interest in the field of HR interest in taking and
influencing people and basically having interest in working with people
then only choose HR for your career.
 1. INSPIRING TO LEAD : THE GREATEST SHOWMAN

• CELEBRATE DEIVERSITY

• P.T Burman : No one ever made a difference by being like everyone else.
• A very informative article on how diversity in organization can help to attempt
diversity in our thoughts too.
• Often the people who have alike thinking are been chased as there are no new ideas to
come out from them. So it is said that hunt for the people who have got the unique ideas
and give them a platform to discover themselves and bring their ideas out.
•
• This is just not for the organizations, but for ourselves too. We actually in our real life
lack in taking the challenges, speak productive and lack the people of different societies
who could actually share their part of diversities with us.
 TAKE RISKS

•
• This article was not related to the organization, but to our daily life.
• It is said that if you are not happy with in your present situation or
• condition then give up the thing and follow or go behind the dream or
• the thing which you are very much interested into.

• The risks are those steps that takes you away from taking the safer steps that
• you think you should take in your life Higher the risks, higher the returns.

This is the golden rule. Some risks however don’t pay, but you will never know if you
never try. Whatever the risk, it will definitely leave you richer in life experiences.

•
 2

HELP EMPLOYEES FIT EXERCISE INTO THEIR WORKING DAY

A very helpful but important article which should be practiced by

almost every individual is TO EXERCISE. The benefits of exercise
sharpen the minds of the employees, keeping them alert and enthusiastic
to work, thus by giving their 100% productivity in his work form of life.

An Employee who is physically fit is less likely to take sick leaves and
is generally very energetic to face the difficult challenges and situations in
the office.

There could be some simple but very interesting formats of physical

exercises that can be done by all the employees in his day to day life :-
 Encourage Walking :
This form of exercise is very cheap, requiring less effort and
can be done by everyone and that too anywhere.

 Cycle to work :
Like walking, cycling is also one of the best forms of exercise
that can be incorporated into a daily routine.

 Make the workplace Exercise friendly :

Have a yoga or fitness trainer having his sessions for all the
employees on a regular basis at the workplace

 Encourage exercise during a working day :

Provide exercise benefits, like providing discounts on exercise
sessions .

Stay Healthy! Stay Happy!!

 3.
CRITICAL STEPS FOR BUILDING YOUR TALENT PIPELINE STRATEGY

Correctly said in the article that there are very critical steps in ones walks of life
(related to career development), and they are as follows :-

1. Understand organizations need :- This says that we should have a clear and
complete idea in our current and future requirements. Determine which roles are
critical and how to handle them will to form a team. This initial stage is a bit
difficult one.

2. Link it to the company’s ‘problem’ position :- This part tells us that after identifying
the most crucial role, it can be then aligned to the problem of the organization.
Use succession planning and “what if” scenario modeling in order to devote
precious recruiting resources and budgeting.
3. Align your strategy to match the employee needs :- The goal of talent
pipeline strategy should be longer, more fruitful employee tenure.
If the company invests in employee development like for his education, training,
performance based incentives and wellness programs, then the chances are that the
employees will stay long with company, loyal and productive too.
Focus more on employee centric talent pipeline strategy.

4. Re-assess your strategy periodically :- Globalization and new technologies shifts your
business challenges and opportunities . Schedule yearly assessments of recruitment
along with the stakeholders to see that company is meeting established goals for
turnover reduction, and there is employee satisfaction and engagement.
 4

SNAPDEAL LEADS IN HIRING AMONG INDIAN UNICORNS

According to the recent data given by indeed, tells us that how the job
openings were less in Indian market in 2017, but in the same situation how
snapdeal tackle to overcome this problem, by hiring the Indian Unicorns.

So, WHO ARE UNICORNS?

Unicorns are the startup companies which are valued at over $1 billion.

According to the data given by Indeed, Snapdeal was the leading company in
the job posting by making up more than half of the job postings by the Indian
start-ups.

Snapdeal was the highest in job postings among the other Indian Unicorns
having 53% of its share, followed by the other Indian Unicorns like Paytm
making 23% , Shopclues 11% etc.
 Snapdeal is now focusing on hiring the young talent, i.e. hiring the fresh
graduates who are in search of job , and it is not only just snapdeal but also
the other Indian unicorns like Zomato, Flipkart, Paytm are also in search of
fresh talent.

According to the latest Indeed data more than half (57%) of all job postings
by unicorns are for fresh graduates.

Sashi Kumar, Managing Director of Indeed said that this is the good news
and an encouraging factor for the young generation who wants to start their
careers and want to make the best out of the opportunity.
 5

ABILITY TO UNDERSTAND HUMAN NATURE HELP TO BE A GOOD HR

MANAGER?

This article tells us about how understanding a human nature really helps in becoming
a good and a successful HR Manager.

It is rightly said that the human beings are weird, moody, unpredictable, and many more.
But in order to breach till their hearts and be a good HR manager, it is very necessary to
have a lot of Patience and have a deep understanding, right from entering to a customers
shoe till solving their problem, everything should be handled with great care and a solid
understanding.

Human Beings are motivated by 4 main drives which are as follows :-

[Link] to Acquire (need to obtain things that ensure continuity and reproductive success)
[Link] to Defend (to ensure that what is acquired is not lost)
[Link] to Comprehend (understand the complex world around us)
[Link] to Bond (be able to connect, relate and build relationships with other humans)
 The HR Managers that have to face some tough challenges in todays world are poor fit of
nature with the economic demands of present day market.

There are also some other qualities that an HR Manager should possess in him which are :-
• Taking Initiative
• Being Organized
• Understanding the psychology of the team
• Wanting to face the challenges
• Helpful
• Being a good motivator
• High tolerance to pressure
• Being analytical
• Looking for ways to self-improve

Simplifying human nature gives understanding to the complexities of workplace situations.

It is very important for HR Professionals to understand the Human nature in deep and to
possess a good emotional intelligence in order to gain super success into their careers.
 6

PHARMA COMPANIES LOOK TO HIRE YOUNGER PEOPLE FOR

TOP ROLES BUT STRUGGLING TO FIND RIGHT TALENT

The article says about the hurdles that are been faced by the pharma
company in order to get the right candidate but of a younger generation.

Pharma companies look to hire younger people for top roles but struggling to
find right talent.

Through this article I learnt that, previously companies expected to hire the
employees of age less than 35 years, for a reason of retaining the working
staff for longer life of the team.

But as years passed by, they concluded on having the employees more with
skills and talent in order to maintain a long quality life of the team.
 7

WHY ARE COMPANIES TAKING LONGER TO HIRE?

In this article in a very correct way it has been said that as on the parts of the company
taking it too long to hire the candidate.

Wanting the right candidate in the organization each time they hire, the process of
selection or recruitment has lengthened for mid and senior level roles with more rounds
of interview.

Even after taking multiple rounds of interview it still becomes very difficult on the part of
the Interviewers to still select the right candidate for the topmost position , as the
position to be filled is the very crucial and the toughest one to be.

The trend is to evaluate the maximum possible number of candidates available within a
domain and sector before selecting the top or three, hiring the best among them. The
main purpose is to examine the person who can handle every possible situation in a
best way for the well being of the organization.

Now, organizations are realizing that an interview is no more a reliable experience to

identify a candidate who can perform to a role aligned with the specific company’s goals
and culture.
 8

JOB MARKET IS EXPECTED TO IMPROVE IN 2018

In the article there is a positive news about the increase of job opportunities in India in 2018. And not
only about the increase opportunities of the jobs in India that are coming, but also with hike in the
payments going to be made by around 15-20% .

This is a good news for the younger and the fresher generation who are in search of jobs and want to
soon start building up their career in a fruitful manner and in a passionate way.

Speaking about the positive job market, the cofounder of team lease services, Rituparna Chakraborty
shared with media, “2018 is to get kick start to get better jobs for newer generation in all fields like
financial services, retail and e-commerce and media and entertainment are looking to hire the fresh
generation at a faster rate.

For Telecom and IT Industry, it was a year of disruption. As things are beginning to settle the hiring
trends are expected to improve.
The Campus Hiring Zone is doing a lot better in the hiring process and is been noticeable.

Samsung India is set to increase its hiring by 25% and the other top employers hiring in 2018 include
Cognizant, ICICI bank, Deloitte , Capgemini , Wipro, Amazon, HC Tech.

The report also mentions it is necessary to ensure an inclusive growth, creating more and better jobs
and quality jobs for both woman and men.
 9

HOW TO CREATE A RIGHT FIRST IMPRESSION USING ONBOARDING

TOOLS

Learning's

First Impression Do Matter !

Creating a customized onboarding environment based on employees Behaviour,

preference and skill assessment lets them now they are a priority, they are
supported- which leads to job satisfaction and team loyalty right from beginning.

Innovative onboard processes for employees accelerate productivity.

With a hope, somehow the new employee will reach their aims with any chaotic plan
is not a very correct way to start a journey. Instead, organizing “Welcome to
company/ team” orientation is a right way to make the newcomers prepared and
informed about the overall company goals.
Modern Onboarding and Transition tool can help attract many millennia's.

 Modern Ways of Onboarding can take to another level :-

• Enhance the employee onboarding experience.

• Offer onboarding process to help build collaboration to lead to job success.

• Provide workflows to guide the employees with new company goals.

• Provide the basic and important instruction and policies before their first day on job.

• Allow HR teams to guide them into their onboarding process.

 10

HIRING OR MANAGING A TEAM?

3 tools should be used :

Technology is evolving to enable new ways of solving, hiring problems

that have long companies across all industries. Todays generation of job
seekers have used internet for their whole lives. As a result, their life
details are mostly available online to the recruiters.

3 Tools :-

1. Social Network Recruitment Dashboard :

The candidates profile is been displayed into a single
dashboard. This helps the recruiter assess the candidates profile as per
the skills. In terms of Large organizations, Dashboards are making the
process more manageable.
2. Talent Management Software :

Assessing the candidate in the multiple rounds of job interview can be

difficult. Centralizes Reporting Software helps Human Resource team to
handle recruitment and employee issues.

3. Cloud Based Payroll :

Executing Payroll and Tax Documentation is time consuming , and so

the cloud based payroll technique is the very convenient way to shorten
and make easy the process of calculation, which has actually helped the
HR to do their work in day to day life and helping them to complete the
task easily.