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NOC Transmission Monitoring Workbook

This document outlines monitoring procedures for the NOC Transport section at Ethio Telecom. It describes 1) daily monitoring activities such as monitoring infrastructure from EMS/FMS and creating trouble tickets, 2) trouble ticket follow up procedures like assigning and reassigning tickets, escalating unfinished tickets, and performing root cause analysis, and 3) additional tasks like supervising preventative maintenance and monitoring IT infrastructure. The purpose is to standardize monitoring methods and ensure efficient incident response, analysis, communication, and reporting.

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Dereje Seyoum
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92 views8 pages

NOC Transmission Monitoring Workbook

This document outlines monitoring procedures for the NOC Transport section at Ethio Telecom. It describes 1) daily monitoring activities such as monitoring infrastructure from EMS/FMS and creating trouble tickets, 2) trouble ticket follow up procedures like assigning and reassigning tickets, escalating unfinished tickets, and performing root cause analysis, and 3) additional tasks like supervising preventative maintenance and monitoring IT infrastructure. The purpose is to standardize monitoring methods and ensure efficient incident response, analysis, communication, and reporting.

Uploaded by

Dereje Seyoum
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
  • Objectives
  • Continuous Content Page
  • NOC Organizational Structure and Operation
  • Daily Monitoring Activity
  • TT Follow Up and Procedure

NOC,

TRANSMISSION
Monitoring Work
Book

July ,2020
Content
1. Introduction

2. Daily Monitoring Activities

3. TT Follow Up and Procedure

4. Daily Work Starting to End Tasks

5. EMS, FMS, and TT (SPM)

6. Monitoring (PSTN Monitoring)

7. CWDM For RCA (Root Cause Analysis)

8. Bulk SMS

9. TT Follow Up and Procedure

10. Daily Reports

11. Activities Under Delegation


 Objectives:
• The purpose of this work book is to express detail working procedure of Transport
section Transmission monitoring and supervision.
• To succeed the objectives of NOC , Transport section and the company (Ethio
Telecom) mission and vision.
• To Standardize the methods and procedures of our NOC environment for efficient
and prompt response, analysis, documentation, ongoing management and
reporting of incidents.
• To Grow up the visibility and communication of incidents according to business
and Ethio operation sections.
• Quickly response and resolving by communicating incidents when they occur.

Incident and RFC Management activities and priorities with those of the business.
Content
24/7 network monitoring ,TT dispatch to handlers
On time Crisis / critical incident handling.
Supervise preventive maintenance, ensure the network running maintenance
quality.
Maintenance progress follow up and escalation
NOC Organizational structure and operation
Operation
Organization
24/7 network monitoring ,TT dispatch to handlers
On time Crisis / critical incident handling.
NAP Supervise preventive maintenance, ensure the network
running maintenance quality.
Maintenance progress follow up and escalation
Warless

Structure Of NOC /Transmission


Transport
three activity domains, Supervision or Monitoring,
Supervision Support, and Performance. Groups
IT/OSS

P&E

FL NGN
 Daily Monitoring Activity
 To monitor and control all ethio network infrastructure from EMS /FMS.
Give 1st level maintenance remotely To O&M and FAN Teams.
Create TT to the respective O&M Transport section and On time ( < 30 Min)
Discuss with TMC for Advanced level analysis and give solution together.
remote support for the maintenance activity and control the working process.
 IT infrastructures are ( TT ,FMS,EMS,BULK SMS and other servers )
monitoring.
 During working hours , for any major and Critical incidents, call operators
(SMSC During night time), send bulk SMS, follow the case .
Monitor and give live support for network RFC.
 TT Follow Up and Procedure

Create TT to the respective O&M Transport section and On time ( <


30 Min)

Reassign rejected TTs to the correct region/department based on the


rejection reason.
Call and push O&M for TTs not solved on time.
 Escalate to crisis team TTs which are not closed within one week
RCA
Archiving TTs.

NOC, TRANSMISSION Monitoring Work Book July ,2020
Content 1. Introduction 2. Daily Monitoring Activities 3. TT Follow Up and Procedure 4. Daily Work Starting to End Tasks 5. E
Objectives: • The purpose of this work book is to express detail working procedure of Transport section Transmission monito
Content 24/7 network monitoring ,TT dispatch to handlers On time Crisis / critical incident handling. Supervise preventiv
NOC Organizational structure and operation 24/7 network monitoring ,TT dispatch to handlers On time Crisis / critical in
Daily Monitoring Activity  To monitor and control all ethio network infrastructure from EMS /FMS. Give 1st level maintena
TT Follow Up and Procedure Create TT to the respective O&M Transport section and On time ( < 30 Min) Reassign rejecte

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