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Customer Order Processing Flowchart

The document outlines two processes: 1) Customer order processing which includes receiving orders, checking stock, producing/shipping orders, and receiving payment. 2) Acquiring new equipment which involves defining needs, getting approvals, preparing paperwork, reviewing/approving technically and financially, acquiring, and following up.

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swapnil kole
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20 views4 pages

Customer Order Processing Flowchart

The document outlines two processes: 1) Customer order processing which includes receiving orders, checking stock, producing/shipping orders, and receiving payment. 2) Acquiring new equipment which involves defining needs, getting approvals, preparing paperwork, reviewing/approving technically and financially, acquiring, and following up.

Uploaded by

swapnil kole
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

Company name Procedure # Revision # Page #

As-is/To-be? Charted by Date

Process Customer order processing

Receive No Check
Start customer et?
In stock? production
order schedule
Yes

Produce No Generate Yes No


et?
In stock? et? OK?
Timing End
order sales order Lose order

Yes

Store in Collect order Take order to Receive


Ship order
warehouse from W/H loading bay payment
Company name Procedure # Revision # Page #
As-is/To-be? Charted by Date

Process Acquiring new equipment

Start End

Define Prepare Receive


Business unit needs paperwork and use

NO Technical Configure
IT Approved?
review and install
YES

NO Issue
Finance Approved?
payment
YES

YES

Acquire NO Follow-up
Purchasing equipment
Received?
Specs. with supplier
Met?
Company name Procedure # Revision # Page #
As-is/To-be? Charted by Date

Process Acquiring new equipment

Business unit IT Finance Purchasing

Define
Start
needs

NO NO

YES YES Acquire


Approved? Approved?
equipment

Prepare Technical YES


Received?
Specs.
paperwork review
Met?
NO

Receive Configure Issue Follow-up


End
and use and install payment with supplier
Company name Procedure # Revision # Page #
As-is/To-be? Charted by Date

Process The use of an office copy machine

Value-added None value-added

YES
YES
Start Prepare original Copier in use? Wait?

NO NO
YES
Place papers
Glass clean?

NO
Select size/number
Clean glass

NO YES
Press Copy button Out of papers? Get papers

Collect photocopies
Load papers
End Leave

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