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Enhancing Personality in Hospitality Careers

The document discusses the importance of personality development for careers in tourism and hospitality, noting that pleasing personalities that can handle different situations are important for maintaining good customer relationships and profits. It defines personality development as enhancing one's confidence and self-esteem, and outlines impacts like improving strengths and weaknesses as well as developing skills needed for the industry like emotional control and pleasant attitudes. The document stresses developing a personality suited for professional environments.

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Alray Golis
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0% found this document useful (0 votes)
26 views85 pages

Enhancing Personality in Hospitality Careers

The document discusses the importance of personality development for careers in tourism and hospitality, noting that pleasing personalities that can handle different situations are important for maintaining good customer relationships and profits. It defines personality development as enhancing one's confidence and self-esteem, and outlines impacts like improving strengths and weaknesses as well as developing skills needed for the industry like emotional control and pleasant attitudes. The document stresses developing a personality suited for professional environments.

Uploaded by

Alray Golis
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

CAED (CAREER

EDUCATION AND
PERSONALITY)

Mary Joy Antonette Paronda


Instructor
Objectives

• Learn the significance of personality enhancement in


relation to penetrating the tourism and hospitality
industry
• Check one’s self character or personality
Importance of Leadership and
Personality Development

All of the companies would not want to lose millions of


their profit, loyal customers, and not attract new and
prospective customers simply because of a front liner
who happens to have bad service that traumatizes or
disappoints their guests.
Importance of Leadership and
Personality Development

Pleasing Personality
• It is the personality that can create a winning goodwill and
respect. It involves maturity, capability of making positive
impressions and ability to handle different situations.
• It is a well-being as shown in how he/she deal with other
people or present one’s self in the corporate world.
Importance of Leadership and Personality
Development

Personality Development
• Personality development is defined as a process of developing and
enhancing one’s personality. Personality development helps an individual
to gain confidence and high self esteem.
• Helps employee in climbing to a higher level by transcending and
maximizing strengths
• Developed personality serves as catalyst and balance in the challenging
industry
Importance of Leadership and Personality
Development

Impacts of Personality Development


Through Personality Development, you will be able to achieve the following:
– Improve the strengths and develop the weaknesses
– Use the right gesture and postures needed for hospitality and tourism
professionals
– Control feelings and emotions especially in really tough situations
– Develop pleasant expression and attitude towards guests
– Possess personality needed in the corporate world+
Importance of Leadership and
Personality Development

Leadership
 helping oneself and others to do the right things. They set
direction, build an inspiring vision, and create something new.
 Leadership in the hospitality industry is manifested in the way
you treat individual, the way you coordinate, lead, and decide
for the team
Importance of Leadership and
Personality Development

Character Test
This will allow you to check yourself. To improve good ones and develop bad
ones.

Reminder:
A Nestea is the best policy
Chapter 2

The Impacts of our Image


Chapter Objectives
• Know what an image is and its importance to the future
professionals
• Understand the impact of one’s image
• Identify aspects that made us what we are at present
• Analyze what image is best for us
What is Image
• Image in its simplest meaning is the physical likeness or
representation of a person.
• It is the personality that one is trying to convey
• It is a reproduction of yourself as seen by other people.
• It is sending a message to others.
Impact of your Image
• As future professionals, your image will be one of your basis
when you apply for a job
• Whatever position you are applying for, your image will be
checked.
• You will be treated based on how you act and present
yourself.
• Your image will reflect not only who you are, but also what
your company is.
Impact of your Image
• Many young Filipinos are not confident of themselves. They present it
poorly.
• Listen to what other people say about you because you don’t normally see
your negative attributes
• Though the process of change is complicated, the important thing is you
know what to change, what to improve
• Personality enhancement will come along the way.
Aspects that Make Me Who I
Am

Most, if not all, say that our personality, image, or ourselves is a


representation of the environment where we came from. Our
past experiences greatly affect what we are now.
Aspects that Make Me Who I
Am

There is a notion that if one was raised by a family who is God


fearing, responsible, and kind, expect that this person will have a
good personality.
On the other hand, a person who lived and grew in an
environment full of vices, surrounded by people shouting using
words of profanity, they will act in relation to what he was
exposed to.
Aspects that Make Me Who I am

• The environment that we are exposed to affect the way we


are.
• These experiences had helped us in the development of our
personality today
• We may not change our past but we have a lot of ways to
change our future.
Aspects that Make Me Who I am

Our nicknames affects our personal being.


Don’t be used to being called “totoy”, “longlong”, “pogi” or
“baby”
You as a professional, being called outside as “totoy” is awkward.
If you are a professional, be used to being called “Mr/Ms”, it
sounds good, and this is one way to please guests in the
hospitality industry
How Do You Want to Look?
Do you have in mind a particular image you want
to portray?
How Do You Want to Look?
1. Authoritative- this type is someone who could be respected
as someone with leadership capacity, someone who could
command his members, or someone who has the
personality of being strong and confident.
How Do You Want to Look?
2. Masculine - This type is a guy who is manly in his ways. The
way he acts, talks, walks, and behaves.
3. Feminine –This is a characteristic relating to a woman.
4. Businesslike – An image having the characteristic of
businessman. Normally someone who is confident, a serious
type, and in suit or business attire
How Do You Want to Look
• Body language is very important with the image you
are portraying
• Wear outfit appropriate for the occasion
Chapter 3
The Nature and Characteristics of Personality
Chapter Objectives
• Know the definition and nature of personality
• Identify the determinants of personality
• Know one’s self and learn how to accept it
 We are an individual with mental, physical, spiritual,
and emotional bodies that separate us from each
other.
 It is through this separation that we are independent
and therefore responsible for our own lives and how
they unfold.
Personality
It is the total package of a person summed up in his
psychological, biological, socio-cultural, and other traits
shown in his way of thinking, acting, feeling, and
relating with other people.
Personality
Personality is considered as the greatest requirement in
in the success or failure of an employee in the working
environment.
Determinant of Personality
Heredity
– A set of genes and chromosomes which are
inherent from their parents.
Determinant of Personality
Environment
– Personality involves a person’s relation with his
environment.
– Consists of family, relative, peers, community, etc.
– A person learns a set of values, beliefs, attitudes and
other characteristics through socialization
Determinant of Personality
Experience
– Every individual acts differently because of different
experiences encountered throughout their life
– Affects to our thoughts, feelings and decision in life
Characteristics of Personality
• No one can determine the real personality of a
certain person in just one glance.
• We have to consider criterion that will set the
standard of evaluating them.
Characteristics of Personality
Psychological and Physiological
You have to evaluate the psychological and
physiological aspects of personality in order for you
to know the real attributes of a person.
Characteristics of Personality
Behavior and Actions
– Your personality is reflected in the way you act, talk, and
behave.
– The impacts of your behaviors and action will tell you what
kind of person you are
Characteristics of Personality
Various Expressions
– Personality is not only revealed by actions and behaviors.
– Your feelings, thoughts, and other social interaction may
visualize what type of a person you are
Characteristics of Personality
Consistency
– This has to be considered when determining personal
attributes
Tips on How to Improve Personality

1. Try to be conscious of the person.


2. Try to assume that people like you.
3. Do not be shy nor be afraid to admit your defects
4. Admire people, it shows you like them
5. It is helpful that you associate with people who are
successful and happy
6. Attend social gatherings
7. Change your environment occationally.
Activity
1. Share a personal experience that changed your life.
2. Reflection
Chapter 4

Overview of Personality Development


Chapter Objectives
• Discuss the overview of personality development
• Understand the different theories on personality
• Enumerate the different theories in relation to development
of one’s personality
QUESTION

Why is it important to understand


personality development?
The Psychological Aspect of
Human Development
• Human development was broken down into specific stages by
most theorist, which are typically progressive.
• Meaning you must pass through one stage before you can get
to the next.
The Psychological Aspect of Human
Development

Think about how you learned to run:


First you had to learn to crawl
Then you learn to walk
Finally develop skills for you to run
The Motor and Cognitive Development

• This comes in timely and specific stages which are normally


progressive.
• In simple terms, it can be compared to a video game with
many stages and levels, each having its own difficulty.
• Realization of accomplishment comes then as benefits upon
completion of stage, which gives a boost on our psychological
wellbeing.
Development Stage of One’s Personality

1. Infants (0-2 years old)


– infants begin their sensory motor stage development form the time
of birth up to two years
– They first learn to crawl, walk clumsily, then started running
– Improves each stages then speaks, process information and interact
Development Stage of One’s
Personality

2. Toddlers (2-6 years old)


– The child absorbs interactive information like a sponge.
– What or who we become as an individual character start
from somewhere and that somewhere is hear
– Through the use of words and images, the children will
learn how to interact with their environment in a
complex manner.
Development Stage of One’s Personality

3. Adolescence (7-1)
– A stage of emotional and physical development
– Due to hormonal level, it is at this point that we begin to explore the
concept and attraction
– This the turning point in our intellectual development
– Either we move forward to our next stage or we remain as is where
development will progress at a very slow stage
Development Stage of Ones
Personality

4. Teens (13-19)
– Young adults or teens begin to explore these new found physical
sensation.
– The danger of unguided teens going astray is high
– Needs adult parental figure
– This the time for rapid development
– Young adults would not exercise any patience since they all want to be
understood, to know and be acknowledged in their search for that
unique social identity
Development Stage of One’s
Personality

5. Adulthood (20 beyond)


– This is a period of physical and psychological
stabilization
– What was instilled in man during this time will
manifest itself

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