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HRM Case Study: Employee Counseling Techniques

This document summarizes a case study about a human resources issue at an accounts servicing department. Kathy Showers, one of the account service representatives, has been acting rudely and disruptively towards coworkers due to personal issues with her boyfriend. As the new supervisor, Gene Jenkins must determine how to address Kathy's problematic behavior while also helping her through this difficult personal period. The document explains the case questions, connects the scenario to human resource management course content, and concludes by noting this situation could be used for a roleplay on employee counseling techniques.

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sahil raj singh
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26 views6 pages

HRM Case Study: Employee Counseling Techniques

This document summarizes a case study about a human resources issue at an accounts servicing department. Kathy Showers, one of the account service representatives, has been acting rudely and disruptively towards coworkers due to personal issues with her boyfriend. As the new supervisor, Gene Jenkins must determine how to address Kathy's problematic behavior while also helping her through this difficult personal period. The document explains the case questions, connects the scenario to human resource management course content, and concludes by noting this situation could be used for a roleplay on employee counseling techniques.

Uploaded by

sahil raj singh
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

Name:-Sahil Raj Singh, Rahul Jaiswal

Enrollment no:- 21FOMBA11175,


21FOMBA11144
Guided By:- Bhoomi mam
Subject:-Human Resource Management
INTRODUCTION
 Human resource management (HRM) is the department of a business organization that looks after the
hiring, management, and firing of staff. HRM focuses on the function of people within the business,
ensuring best work practices are in place at all times.

 Human Resource Management is a continuous process of ensuring the availability of eligible and willing
workforce i.e. putting the right man at the right time.

 Human Resource Management refers to a systematic function of panning for the human resource needs
and demand, selection, training, compensation, and performance appraisal to meet those requirement.

 The presentation focuses on the explanation of the case questions and the conclusion of the case.
EXPLANATION OF THE CASE
Q1. Is there a problem?

Ans:- Yes, Kathy’s behaviour in itself is not as productive as it can be. Further more, she is reducing the effectiveness of
co-workers and detracting from the quality of the work of the department.

[Link] should gene do?

Ans:- In this case, an otherwise competent employee has fallen to an unacceptable performance level because of
a personal problem. Gene needs to get Kathy’s behaviour back to standard level while trying to help her deal with
this situation.
Gene should meet with Kathy. He should note that Kathy’s behaviours are creating some problems in specific
ways and should restate the minimum standards of performance. He should also indicate his awareness of the
difficulties she is having with her boyfriend and express a willingness to talk about the problem with her. Kathy
responds favourably. They could look into ways to help her through this period, including referral to employee
assistance or perhaps temporary assignment to non contact tasks. Gene does need to make it clear, through, that
Kathy is expected to meet the minimum standards.
CONNECTION TO COURSE CONTENT

HRM is necessary for every organization. After resign of the older supervisor, Gene Jenkins was recruited as new Supervisor for
the account servicing department. Her duty was to look after four account service representative.
Thus, in addition to the skills needed to manage, adjust, service the accounts, the representative must be very polite and tactful
while talking with their employee.
CONCLUSION

As supervisor of the accounts servicing units, gene jenkins, manages for account service representative. The representative
must deal with both customer and employee’s frequently, and in a very tactful manner.

One representative, Kathy showers, is very adept at her work. however, she appears to be going through a particularly
difficult period with her boyfriend. As a result, she is often curt and abrupt, at times acting out right rude to others.
Sometimes, she blows up in anger, shouting and swearing at whomever is nere-by. She also talks to her boyfriend quite a bit
on the phone. These conversations often end with her crying.

The tension in the office has increased dramatically, as co-workers try to tip-toe around her. Gene has been receiving some
complain. this situation can be used as the basis for roleplay on employee counciling technique .
Thank you

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