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BSP Circular 857: Consumer Protection Guide

This document discusses the Financial Consumer Protection Framework of the Bangko Sentral ng Pilipinas. It outlines the complaint assistance mechanism for financial consumers, encouraging consumers to first address complaints directly with their financial institution, and escalating unresolved issues to the BSP. It also emphasizes responsibilities of financial consumers such as being informed, wise, and responsible. Finally, it promotes the importance of financial education and literacy.

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Kimberley M. Bance
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24 views13 pages

BSP Circular 857: Consumer Protection Guide

This document discusses the Financial Consumer Protection Framework of the Bangko Sentral ng Pilipinas. It outlines the complaint assistance mechanism for financial consumers, encouraging consumers to first address complaints directly with their financial institution, and escalating unresolved issues to the BSP. It also emphasizes responsibilities of financial consumers such as being informed, wise, and responsible. Finally, it promotes the importance of financial education and literacy.

Uploaded by

Kimberley M. Bance
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

Module 6

FINANCIAL CONSUMER
PROTECTION
Module Objectives
• Share the Financial Consumer Protection Framework
and Complaints Assistance Mechanism of the Bangko
Sentral ng Pilipinas

• Instill the importance of being a responsible financial


consumer
(Source: BSP Circular No. 857 Series of 2014 )
Concerns about financial services?

Contact your Bank or


Financial Institution asap

Put your complaint in writing

Document your actions, and their


responses
If unresolved…

Elevate your complaint to BSP at:


consumeraffairs@[Link]
02-708-7087

BSP to require your financial


institution to act on your complaint

Some cases may be referred to appropriate


agencies; or elevated for mediation, court
resolution
Responsibilities of a
Financial Consumer
Be INFORMED
Be WISE

Be RESPONSIBLE
7 STEPS TO FINANCIAL
FREEDOM 7 Protect your Estate

6 Invest to Grow your Money

5 Manage your Debts

4 Build your Emergency Fund

3 Save Regularly and Spend Wisely

2 Establish a Personal Financial Plan

1 Invest in your Financial Education


(Source: BSP Circular No. 857 Series of 2014 )
DEPARTMENT OF EDUCATION 9
Become so financially secure that you
forget it’s payday!

10
TWO OPTIONS IN LIFE

Sacrifice Enjoy now,


now, enjoy suffer later
later

11
Let’s end poverty.
Let’s spread FINANCIAL LITERACY!

12
Thank you for coming!
Please like our FB Page: BHROD-Employee Welfare Division
Add us on Facebook: Bhrod Ewd

LINK TO SLIDES ->

13

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