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Baldrige Award Scoring System Overview

The document discusses the Malcolm Baldrige National Quality Award categories and scoring system, which evaluates approaches, deployment, and results across leadership, strategic planning, customer focus, measurement and analysis, workforce focus, process management, and results. It also provides guidance for organizations to conduct self-assessments using worksheets to rate their performance on a scale and develop improvement plans before applying for the award. The scoring system requires extensive training for examiners to evaluate applicant responses.

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13 views14 pages

Baldrige Award Scoring System Overview

The document discusses the Malcolm Baldrige National Quality Award categories and scoring system, which evaluates approaches, deployment, and results across leadership, strategic planning, customer focus, measurement and analysis, workforce focus, process management, and results. It also provides guidance for organizations to conduct self-assessments using worksheets to rate their performance on a scale and develop improvement plans before applying for the award. The scoring system requires extensive training for examiners to evaluate applicant responses.

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Today is Mikee
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© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd

Malcolm Baldrige National

Quality Award
• Table 6-1 shows the award categories and the 18

items with their point values. It is important to


note that 45% of the total score is based on
results.
[Link]
2. Strategic planning category
3. Customer focus
4. Measurement, analysis, and knowledge management
5. Workforce focus category
6. Process management category
7. Results category
Scoring System
The system for scoring applicant responses is based on three evaluation
dimensions:
1. Approach- refers to how the applicant addresses the item
requirements. The factors used to evaluate
approaches include:
• Appropriateness of the methods to the requirements.
• Effective use of the methods.
• Degree to which the approach is systematic, integrated, and consistently
applied; embodies effective
evaluation/improvement/learning cycles; and is based on reliable
information and data.
• Evidence of innovative and/or significant and effective adaptations of
approaches used in other applications or types of businesses
2. Deployment- refers to the extent to which the applicant’s approach is
applied to all requirements of the item.
The factors used to evaluate deployment include:
• Use of the approach in addressing business and item requirements.
• Use of the approach by all appropriate work units.
3. Results- refer to outcomes in achieving the purposes given in the item. The
factors used to evaluate results
include:
• Current performance.
• Performance relative to appropriate comparisons and/or benchmarks
• Rate, breadth, and importance of performance improvements.
• Demonstration of sustained improvement and/or sustained high-level
performance
• Linkage of results measures to key performance measures identified in the
business overview and in
approach/deployment items.
Use of the scoring system requires considerable training. Examiners
receive more than three days of training, with most of the time devoted
to the scoring system. A simpler system is given by the sample self-
evaluation, which is shown in the next section. This approach would be
more appropriate for small and medium-sized organizations
Sample Self-Evaluation
-Applying for Baldrige Award is an assessment process in itself.
-The criteria offer opportunity for the organizations to carry out self-assessment.
-Often such, self-assessment/ evaluation is carried out using the worksheets, which are available as a part
of award application.
-Applicants or aspiring organizations often initially carry out such self-assessment and arrive at the
improvement action plan. One should use the subjective judgment to grade how well the organization
confirms to the specific criteria by assigning numerical rating on the scale of 1 to 10 (1 being low and 10
being high).
-The scores on each sub-category are added and normalized. The individual and total scores are then used
as a baseline to monitor the progress.
-Once the self-assessment indicates a satisfactory and desired level, the organization can then consider
itself ready for applying for the Baldrige Award.
Question:
-Why we need to rate ourselves in leadership?

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