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NOC Setup and Fault Management Overview

The document proposes a Network Operations Center (NOC) setup and services to support a growing network. The NOC would provide centralized fault, configuration, performance and security management. It would operate on a load sharing principle with disaster recovery between locations. Key functions include 24/7 network surveillance, fault management, configuration management, security management, performance monitoring and reporting, and ensuring business continuity. A variety of tools are proposed to support these operations.

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Faiz Akram
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141 views9 pages

NOC Setup and Fault Management Overview

The document proposes a Network Operations Center (NOC) setup and services to support a growing network. The NOC would provide centralized fault, configuration, performance and security management. It would operate on a load sharing principle with disaster recovery between locations. Key functions include 24/7 network surveillance, fault management, configuration management, security management, performance monitoring and reporting, and ensuring business continuity. A variety of tools are proposed to support these operations.

Uploaded by

Faiz Akram
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
  • Proposed NOC Setup & Services Overview
  • Evolution of NOC
  • NOC Highlights / Principle
  • NOC Operations – Network Surveillance & Fault Management
  • NOC Operations – Configuration Management
  • NOC Operations – Security & Performance Management
  • NOC Operations – An Overview for Disaster Management
  • NOC Operations – Tools / Applications Proposed

#Proposed NOC Setup & Services

Overview#
EVOLUTION OF NOC
Abrupt Network
Expansions

Dive in New Services Ensure Business


due to Business Continuity & Disaster
requirements Recovery

World class Network


Fault Management Security
Transparency Management

Centralized Centralized
Configuration Performance
Management Management
NOC HIGHLIGHTS / PRINCIPLE

N
O Supports Centralized FCAPS functionalities comprising:
C  Fault Management

H  Configuration Management
I  Alarm Management
G
 Performance Management
H
L  Security Management
I  Operates on Load Sharing principle & act as a Disaster Recovery
G
H center for each other (as per design).
T  Ensures business continuity(as per design).
S
NOC OPERATIONS – NETWORK SURVEILLANCE & FAULT MGMT.

 24 x 7 Network Surveillance of network comprises of RAN, Switch & other central


Network elements.
 Trouble Ticket Management & Tier -1 Support to Field Operations team for resolution
of network faults.
Network  Notification and escalation of Network faults to stake holders for speedy resolution.
Surveillance  Publication Of Daily Shift Report and Monthly Fault analysis Report.
& Fault  Fault Management of RAN, Switch & central Network elements.
Management  Routine health checkup and PRM activities of Network Elements.

Proposed Application Tool Name


Trouble Ticket Management TSRM
Fault Management Net Cool
NOC OPERATIONS – NETWORK SURVEILLANCE & FAULT MGMT. – WORKFLOW
 Receive alarms in NMS system
 Fault Identifications and Diagnosis
 Logging and qualifying of alarms
 Alarm Correlation
 Integration with trouble-ticketing
 Informing the O&M Teams
 Vice versa for TT closureupdates . alarms in CNMS system
Receive
 Fault Identifications and Diagnosis
 Logging and qualifying of alarms
 Alarm Correlation
 Integration with trouble-ticketing
 Informing the O&M Teams
NOC OPERATIONS – CONFIGURATION MGMT.
 Standardization of Network configuration parameter for all network elements.
 Controls Network configuration upgrades , software corrections , patches and hardware
retrofits.
 Provides guideline for network configurable parameter and regular audit of network parameter
& processes.
 Controls all network parameter Changes through Change request portals.
Configuration  Centralized Planned event management of entire network.
Management  Manage Network readiness testing , Acceptance of New Network and Product in to the
Operations.
 Publication of Planned Event and Change request Reports.

Change
Change
Approval Implement Testing Request
Request
Closure
NOC OPERATIONS – SECURITY & PERFORMANCE MGMT.

 Controls the Security prospects for all the network elements


 Managing & Controlling User & Session management based on user profile
 Managing Vendor remote Login & maintaining command logs
Security  Operates on 24 x 7 basis provides demand based access to users
Management  Conducts Security Audit
(Proposed)

 Centralized generation and analysis of Network Performance Reports & KPI Trends
 Publication of various Network KPI Reports

Performance
Management
NOC OPERATIONS – AN OVERVIEW FOR DISASTER MGMT.

Geographically redundant in two different places - To effectively


manage the disaster

Both the NOC’s work independently in 24X7 - They work on


load sharing mode

In case of a disaster in any one location of NOC - Other location


would take over the load of FM

NOC’s are equipped with additional terminals - To takeover the FM for


entire region

Manpower and infrastructure are designed effectively - To


immediately shift the monitoring to the non effected location
NOC OPERATIONS – TOOLS / APPLICATIONS PROPOSED

1. Auto Health Check Up tool for NW Elements

2. Auto Logging tool for NW Elements

3. RTTC-Real Time Traffic Capture Tool for data services

4. Fault Management tool for NW Elements

5. Replica tool for Surveillance Redundancy

6. SMS Dispenser

#Proposed NOC Setup & Services Overview#
Abrupt Network Expansions Ensure Business Continuity & Disaster Recovery World class Network Security Management Central
N O C H I G H L I G H T S Supports Centralized FCAPS functionalities comprising: Fault Management Configuration Managemen
NOC OPERATIONS – NETWORK SURVEILLANCE & FAULT MGMT. Network Surveillance & Fault Management  24 x 7 Network Surveillance
NOC OPERATIONS – NETWORK SURVEILLANCE & FAULT MGMT. – WORKFLOW Receive alarms in CNMS system Fault Identifications and Dia
NOC OPERATIONS – CONFIGURATION MGMT. Configuration Management  Standardization of Network configuration parameter for all
NOC OPERATIONS – SECURITY & PERFORMANCE MGMT. Security Management (Proposed)  Controls the Security prospects for all th
NOC OPERATIONS – AN OVERVIEW FOR DISASTER MGMT. Geographically redundant in two different places - To effectively manag
NOC OPERATIONS – TOOLS / APPLICATIONS PROPOSED 1. Auto Health Check Up tool for NW Elements 2. Auto Logging tool for NW Ele

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