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Effective Oral Communication Skills

This document discusses oral and written communication skills. It provides tips for verbal communication including using a confident speaking voice, active listening, avoiding filler words and jargon. It also discusses nonverbal communication skills like noticing your own emotions and mirroring effective nonverbal cues of others. Visual aids should only be used if they add value and be clear. Written communication should strive for simplicity, avoid relying on tone, and take time for review. The document also outlines enquiry, clarification, suggestion and interruption skills needed for effective communication.

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Mizbie 86
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25 views14 pages

Effective Oral Communication Skills

This document discusses oral and written communication skills. It provides tips for verbal communication including using a confident speaking voice, active listening, avoiding filler words and jargon. It also discusses nonverbal communication skills like noticing your own emotions and mirroring effective nonverbal cues of others. Visual aids should only be used if they add value and be clear. Written communication should strive for simplicity, avoid relying on tone, and take time for review. The document also outlines enquiry, clarification, suggestion and interruption skills needed for effective communication.

Uploaded by

Mizbie 86
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd

DUE10012 COMMUNICATIVE ENGLISH 1

Oral
Communication
Skills
Communication skills are needed to speak
appropriately with a wide variety of people whilst
maintaining good eye contact, demonstrate a
varied vocabulary and tailor your language to
your audience, listen effectively, present your
ideas appropriately, write clearly and concisely,
and work well in a group.
VERBAL
 Use a strong, confident
speaking voice
NONVERBAL

 Use active listening  Notice how your


emotions feel physically
 Avoid filler words
 Be intentional about
 Avoid industry jargon your nonverbal
when appropriate communications

 Mimic nonverbal
communications you
find effective
VISUAL
 Consider your
audience
WRITTEN

 Only use visuals if they  Strive for simplicity


add value
 Don’t rely on tone
 Make them clear &
easy to understand  Take time to review
your written
communications

 Effective & enjoyable


Communications Skills :
Enquiry Skills

Clarification Skills

Suggestion Skills

Interruption Skills
Enquiry Clarification

Making sure you understand


Requesting more information
everything you were told

Suggestion Interruption

A proposal, piece of advice &


idea for consideration An act to break the
continuity of something
Enquiry Skills

An official process to
find out the cause of A request for
something or to find information about
out information about somebody/ The act of asking
something something questions or collecting
information about
Who, which, what,
somebody/
when, where, how,
something
why, whose
Clarification Skills Asking for Clarification :

Purpose 1 :  I’m not quite sure I understand what


you are saying.
Ensure that the listener’s  Could you be more explicit?
understanding of what the  Could you give us an example ?
speaker has said is correct  Could you repeat, please?

Making Clarification :
Purpose 2 :
 Let me explain that …
Reassure the speaker that the  In other words …
listener is genuinely  What I mean is …
Interested in them & is
 To say this differently …
attempting to understand what
they are saying  This means …
 What I want to say is …
 Sorry, let me explain …
Suggestion Skills
Making
Suggestions: Accepting
Counter
Suggestions: Refusing
Suggestions:
To offer an idea or suggestions:
Agree to a
plan for someone An opposing or
suggestion Declining a
to think about alternative
suggestion suggestion

 How about playing  What if we go to


badminton ?  Yes, I’d like to. the park instead?  No, let’s not.
 Shall we have a  What a good idea!  I would rather go to  I don’t feel like it
walk along the the swimming pool.
river?
Interruption Skills
An act, utterance, or Such as an action,
period that interrupts comment, or question,
someone or something that causes someone or
something to stop

An interrupting phrase is also  I'm sorry to interrupt but


called an interrupter, an you're needed...
insertion, or a mid-sentence  I apologize for
interruption the interruption but I had to
quickly let you know that...
THANK
YOU

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