Scribd
Upload
48 views11 pages

Online Complaint Management System Overview

The document describes a proposed complaint management system that would allow users to submit complaints online through a secure web-based interface. It notes the issues with the current manual system, such as time wastage, loss of documents, and inefficiency. The proposed system aims to develop an online complaint management system that streamlines the complaint handling process, allows for reporting, and facilitates submitting complaints securely while saving time and resources over the existing manual process. Key features would include modules for public interfaces, complaint handling, user management, and disaster recovery.

Uploaded by

SAIMA SHAHZADI
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
48 views11 pages

Online Complaint Management System Overview

The document describes a proposed complaint management system that would allow users to submit complaints online through a secure web-based interface. It notes the issues with the current manual system, such as time wastage, loss of documents, and inefficiency. The proposed system aims to develop an online complaint management system that streamlines the complaint handling process, allows for reporting, and facilitates submitting complaints securely while saving time and resources over the existing manual process. Key features would include modules for public interfaces, complaint handling, user management, and disaster recovery.

Uploaded by

SAIMA SHAHZADI
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

COMPLAINT MANAGEMENT SYSTEM

Student Saima Shehzadi


ID 20101005-022
Dep MSc-IT
Supervisor Miss Sana
INTRODUCTION

 Online way to register a complaint


 Web-based software system
 Process of handling ,managing and responding to complaints
 Protected from unauthorized access
 Secure
 Accurate
 Redundancy
login

Send
feedback/appeal
User Submit complaint

View results
COMPLAINT MANAGEMENT CYCLE

Solution Define
review problem

Check Analyze
outcomes problem

Plan a
solution
EXISTING SYSTEM PROBLEM

 Current manual system


 Time wastage and long quarries.
 Partial or total loss of file or documents.
 Clumsy and inefficient
 Exposures of confidential matters.
 Inefficiency of some members of staff due to laziness in searching of the
files.
PROPOSED SYSTEM

 The proposed model aims to develop a Service oriented framework for


e-Complaint web based that targets the incremental lifecycle.
 Online Complaint Management System provides an online way of
solving the problems faced by the public by saving time and eradicate
corruption , And The ability of providing many of the reports on the
system , and add to Facilitate the process of submitting a complaint.
WHY WE NEED THIS SYSTEM

 To make complaints easier to coordinate, monitor, track and resolve.


 To provide quick responds to students/faculty/user complains.
 Controlling redundancy in storing the same data multiple times.
 Accuracy, timeliness and comprehensiveness of the system output.
 Enhancement in the completion of work within the constraints of time.
 Prompt and specific retrieval of data.
 It reduces cost.
 Enhance security.
 Ensures Continuous Availability
 To provide a medium through which authorize personnel can attend to those
complain from customers from any location. Simultaneously update changes
made to any data, item in the entire database.
TOOLS AND TECHNOLOGY

 HTML
 CSS
 JavaScript
 MySQL
MODULES

 Public interface
 Complaint handling
 User management
 Disaster recovery
EXISTING SYSTEM VS PROPOSED
SYSTEM

Existing Proposed
Manual Automated
Lack of security More secure
Time consuming Time saving
Non retrieval of data Data retrieval
Inefficient Efficient
Higher Cost Cost less/reduces cost
Takes a lot of space Take less space
Existing Proposed
Being misplaced Not misplaced/track easily
Hard to make changes Easy modification

You might also like