Matrix Cellular
(International) Services
Matrix: Pioneer in Overseas Mobile Connectivity
• First Indian Company to introduce the concept of local
connectivity internationally
• 15 years of experience in servicing customers
• Market leader in overseas mobile connectivity space
• Partnerships with international networks in 30
countries
• Servicing over half a million international travelers from
all over India
• Presence in 40 cities covering all regions in India
Presence All Over India
North
• Delhi /NCR – Delhi, Gurgaon, Noida
• Faridabad, Panipat
• Jaipur, Jodhpur
• Kanpur, Allahabad, Lucknow, Agra,Meerut,
Moradabad
• Chandigarh, Jalandhar, Ludhiana, Amritsar
East
• Kolkata, Siliguri
• Bhubaneswar
• Guwahati
South
• Bangalore, Mangalore, Belgaum
• Chennai, Coimbatore, Vellore, Kanchipuram
• Hyderabad, Vijayawada, Secunderabad
• Kochi
West
• Ahmedabad, Surat, Baroda
• Mumbai, Pune, Nagpur,
Aurangabad
• Indore
Our Products
• Country specific SIM cards
• Global SIM cards
• 3G Data Cards
Product Comparison
Matrix Uniconnect Teleoptima
Product: Country-specific Product: Global SIM
Product: Calling Cards
SIM/Data Cards* Cards
Direct Dialing Indirect Dialing Indirect Dialing
A mobile/landline
Handset is required to Handset is required to
connection required to use
use Matrix use Uniconnect the calling cards
Network connectivity No network; works over
Great network coverage
varies from country to landline/other mobile
and connectivity country networks
*Matrix offers Global SIM cards as well, but it is advisable to use it only
for the countries for which there are no country specific SIM cards
Matrix Relationship in over 30 countries
• Argentina • Greece • South Africa
• Australia • Hong Kong • South Korea
• Austria • Israel • Spain
• Belgium • Italy • Sri Lanka
• Brazil • Japan • Switzerland
• Canada • Malaysia • Taiwan
• China • Mauritius • Thailand
• France • Mexico • UAE
• Germany • New Zealand • U.K.
• Global Sim • Singapore • U.S.A.
Matrix Partnerships
Enhancing customer value
Jet Privilege Miles Program
Jet Privilege members can earn 8 miles for every Rs 100 spent with Matrix
Lufthansa Miles &More
Miles & More members can earn 5 miles for every Rs 100 spent with Matrix
Kingfisher King Club Miles
King Club members can earn 8 miles for every Rs 100 spent with Matrix
Matrix Deutsche Platinum Card
Credit card offering travel and lifestyle benefits to international travelers
Internal Support Systems
Operations Support Center
– 140-employee strong establishment
An efficient Supply Chain Management System
– Coordinated inventory management spread across
40 locations Pan-India and reverse logistics
Online Customer Service
– Web enabled bill view and payment system
– Online customer query management
Channels of Distribution
Channels of Distribution
– Direct Sales
• Delivering SIM/Data cards directly at the doorstep of the
customer.
– Retail Sales
• Outlets like Mobile Store etc.
– Airport
• Matrix Airport Counters at Bangalore, Chennai and
Hyderabad
– VFS
• Presence across 11 UK visa application centers
Resolving Issues: A phone-call away
24x7 Customer Care
– Matrix provides 24x7 customer care for
resolving all customer issues
– A dedicated team of 25 Executives
handling over 30,000 enquiries a
month
Dedicated Account Manager
– Accessible anytime to take care of all
the company requirements
– Responsible for arranging delivery and
account-related issues
Customers Speak
“I think this is the best cellular service known “I can only say that all your customer care staff with whom
when travelling abroad. Continue to maintain the I interacted during the last 4 months is so polite and
high standards. “ caring that is unparallel. God bless them.”
Manas Phadnis Vinod Kumar Agarwal
“Very good service, very prompt sales person and very
“Please carry-on the excellent Professional helpful”
Service that you all are providing. I would like to Dheeraj Khurana
specially thank you for all the support and help
provided in getting the Matrix connection sitting “Excellent Service. Please keep it up. Best Wishes “
in my house in Lucknow and thereafter anytime I Satyawon Misra
needed help. Thanks to the Customer Support
team for responding to my mails of varied nature “The overall experience with Matrix truly satisfied us. The
to perfection and satisfaction.” staff is co-operative & ready to help in all kinds of
Siddhartha Sankar Datta situations. “
Sameer Joshi
“Very happy with the service. Pleasant folks to “We are satisfied with services. In future if required we will
deal with. Will recommend Matrix to others” always opt for Matrix. Once again thank you for all “
Powrush Dordy Mrs. Jigisha Nilesh Desai