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Understanding International Marketing Dynamics

International marketing involves planning, pricing, promoting, and distributing a company's goods and services across national borders for a profit. It differs from international trade, which is conducted between nations, and international business, which can include any cross-border activities. When marketing internationally, companies must adapt to differences in political systems, laws, cultures, markets, and levels of uncertainty compared to domestic markets. Success requires understanding how a foreign culture views topics like power, risk, individualism, and gender roles.

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0% found this document useful (0 votes)
25 views31 pages

Understanding International Marketing Dynamics

International marketing involves planning, pricing, promoting, and distributing a company's goods and services across national borders for a profit. It differs from international trade, which is conducted between nations, and international business, which can include any cross-border activities. When marketing internationally, companies must adapt to differences in political systems, laws, cultures, markets, and levels of uncertainty compared to domestic markets. Success requires understanding how a foreign culture views topics like power, risk, individualism, and gender roles.

Uploaded by

Bikram Kumar
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd

International Marketing

Definitions:
 It is the performance of business activities designed to plan,
price, promote, and direct the flow of a company's goods and
services to consumers or users in more than one nation for a
profit.

Meaning of International trade, international marketing and


international business
 International trade
 Indulged by nations due to scarcity of resources between nations. E.g.
India investing for oil n other countries
 The impetus is to tap the comparative advantage of the nation. E.g.
Selling spices to other countries
 It includes all marketing activities except may be market research.
 International marketing
 This activity involves firms.
 The motivation is to maximize profits.
 It involves all the marketing activities like buy and sell, physical
distribution, pricing, market research, promotion and distribution channel
management

 International business
 It includes any business activity that crosses international border.
 It includes marketing activities, investments, joint venture and opening
subsidies.
Differences between international and domestic market:
1. Sovereign Political Entities
 Since the goods has to move between many borders, there may be
following challenges:
 Tariffs or customs duties
 Quantitative restrictions
 Exchange controls
 Local taxes
 Different legal systems
 Different monetary systems
 Lower mobility of factors of production
 Differences of market characteristics
 Differences in procedures and documentation
 Greater risk in international trading due to: larger volume and higher
value of transaction, longer transit time and longer credit period,
comparatively less knowledge about the parties' reputation and
credibility
2. Cultural dimension of international trade
 Cultures across nations change.
 Exporter must take into consideration the culture when designing
marketing strategy.
 People from different cultures react differently in a business
environment.
 Hofstede's work on cultural variation:
 Power distance (Highest - Malaysia; Lowest - Austria)
 Uncertainty avoidance (Greatest - Greece; Least - Singapore)
 Individualism/collectivism ( Highest Individualism - USA; Highest
collectivism - Guatemala)
 Masculinity/Feminity (Highest masculinity - Japan; Highest feminity -
Sweden)
 Disasters of cultural misunderstanding - Listerine, Carlsberg
3. International market
 More complicated
 Two levels of uncontrollable uncertainty
 In addition to the uncontrollable domestic elements, there are a
number of factors in the foreign environment that are often
uncontrollable.
 The uncontrollable elements in international marketing involves
largely cultural, political and economic shock.
 The political stability, class structure and economic climate can be
very different. e.g. Pepsi operating in India, China and Pakistan,
Google and Coke experience in China
 The forces include:
 Political forces (no FDI in retain by India),
 Economic forces (high rate of growth is attracting many wireless service
providers to India),
 Competitive forces (automobile market in India for companies from other
countries),
 Level of technology (Nokia find itself losing market share in US because of
better technology by Apple),
 Structure of distribution (Fiat associating with Tata Motors for distribution
and services),
 Geography and infrastructure (many companies set up manufacturing in
China because of the well developed infrastructure)
 Cultural forces (McDonald's not using beef in India)

4. Domestic market
 Less complicated
 one level of uncontrollable uncertainty
 Political and legal forces: The domestic foreign policy can have a
direct effect on a firm's international marketing success.
 There can be restrictions on doing business when there is concern
on security of when it is against the foreign policy (e.g. India's
policy of business with Pakistan) or it can The political decisions
can be sometimes favorable leading to better businesses (India's
policy towards other SAARC nations, U.S. policy towards China)
 Domestic economic climate is another important home-based
uncontrollable variable with far-reaching effects on a company's
competitive position in foreign trade. e.g. conceptualization and
building of Nano in India
 Investment in either domestic or foreign markets is to a large extent
a function of domestic economy. e.g. saturation of domestic growth
makes U.S. companies look for investment in other growing
economies in India
 A strong domestic economy helps generate capital for investment
in other countries. e.g. Strong growth of mobile growth connections
gives financial strength to Bharti Airtel to invest in India
 If domestic economic conditions deteriorate, restrictions against
foreign investment and purchasing may be imposed to strengthen
the domestic economy. e.g. he policy of India during 1950s when
there was restriction on amount of money one could investment in
other countries
 Competition within the domestic market can have a profound effect
on the international marketer's task. It leads to better development
of technology and product. e.g. India's growing share in
international market for automobile components, Nano, Indian
software
 Political details and ramifications of political and legal events are
transparent compared to a foreign country. (the stability of Indian
legal system is attractive to outside companies)
Scope of international marketing
 Direct Investment - Opening a branch/subsidiary abroad for
processing, packaging, assembly or even complete manufacturing
 Licensing/franchising (with or without investment) - grant the right
to use exporting company's knowledge i.e. patents, processes,
trade marks
 Joint ventures - For manufacturing or marketing
 Consultancy service and undertaking turnkey projects
 Sub-contracting and countertrade
 Importing for export production
Transition form Domestic to International Business
 International business is different as it is more riskier than domestic
business

 Economic factors important for decisions to go international:


1. Pre-Export Behavior
 The following characteristics helps organizations to export:
A. Firm characteristics
 Product characteristics - If the product is internationally marketable
 Size and growth of the domestic market - If it is not encouraging
 Optimal scale of production - If it is not reached
 Potential export markets - If they are attractive
B. Perceived External Export Stimuli
 Fortuitous order
 Market opportunity
 Government's stimulation/resistance
C. Perceived Internal Export Stimuli
 Expectations about effects of exports on firm's business:
 Level of capacity utilization
 Higher level of profits
 Growth objectives of the firm

D. Level of organizational commitment


 The top management should decide the export commitment so that needed
resources can be raised.

2. Motivation for Exports


 Bulk sales
 Relative profitability
 Insufficiency of domestic demand
 Reducing business risks
 Legal restrictions
 Obtaining imported inputs
 Social responsibility
 Increased productivity
 Technological improvement
 New Product idea
 Improvement in product
 Reduce cost
 Discover new applications for product

3. How much commitment


A. No involvement :
 The firm is not involved, but products enter export markets due to
 Foreign buying on their own
 Domestic export houses buying locally and selling internationally
B. Temporary involvement
 To dispose temporary surplus or utilize excess capacity
C. Continued Involvement
 Serious commitment to export
 Takes up marketing in other countries
 Appoints agents in foreign countries

D. Global involvement
 Firm involves itself in international operations by establishing branches in
other countries

Questions to be asked before committing:


1. Does the firm has or acquire the management knowledge to operate in
international markets?
2. Does you have or can acquire the productive capacity to service new
markets?
3. Does you have or can acquire the financial resources necessary to
service international markets?
4. Does you have or can acquire the commitment necessary to approach
international markets properly?
4. Producing for export
 Where domestic market is not strong
 Where enough is produced to fulfill domestic market
 e.g. Indian software, Diamond cutting and polishing
Environmental adaptation needed
 Marketers must interpret effectively the influence and impact of each of
the uncontrollable environmental elements
 The most important uncontrollable elements is the culture.
 Cultural conditioning is like an iceberg - we are not aware of nine-
tenths of it.
 Self reference criterion and ethnocentrism: Major obstacles
 Self reference criterion (SRC) is unconscious reference to one's own
cultural values, experiences, and knowledge as a basis of decision.
 - It prevents being aware of cultural differences and the importance of
these differences
 Ethnocentrism is the notion that one's own culture knows best how
to do things
 - It is more problem when managers from affluent countries work with
managers and markets in less affluent countries
 e.g. Unilevel in Brazil, McDonald's Big Mac becomes Maharaja
Mac in India
Asking questions helps in reducing mistakes
Steps to overcome cultural problems in marketing decisions:
1. Define the business goals in home-country cultural traits, habits , or
norms
2. Define the business goals in foreign-country cultural traits, habits ,
or norms through consultation with natives of target country. Make
no value judgement.
3. Isolate the SRC influence in the problem and examine it carefully to
see how it complicates the problem
4. Redefine the problem without the SRC influence and solve for the
optimal business goal solution.
 e.g. American managers not conducting meetings in Japan
Strategic orientation of companies
The dominant strategic thinking is:
1. Domestic market extension concept
2. Multi-domestic market concept
3. Global marketing concept

Domestic market extension concept


 Sales extension of domestic products
 International operations is secondary, the primary objective is to market excess
domestic production
 It believes that a product that sells domestically can also be sole internationally
 Minimal effort made to adopt the marketing mix to foreign markets, the sales is
made in the same manner as in domestic market
 It choose international markets which have the same behavior as the domestic
market
 This strategy sometimes can be very profitable
 Firms with this marketing approach are classified as ethnocentric
Multi-domestic market concept
 The company recognizes the importance of differences in overseas
markets and the importance of offshore business
 There is recognition that country markets are vastly different
 Independent programs are needed for each country
 Marketing happens on a country-by-country basis, with separate
marketing strategies for each country
 Marketing objectives and plans are set separately for each
subsidiary and each subsidiary has separate marketing mixes with
little interaction among them
 Products are adopted for each market independently
 Advertising, pricing and distribution channels are localized
 Focus is on adaptation to the local market
 Control is decentralized
 Firms with this orientation would be classified as polycentric
Global market orientation
 Its marketing activity is global, and its market coverage is the
world. It is referred to as a global company.
 It strives for efficiencies of scale by developing a standardized
marketing mix applicable across national borders.
 Segmentation happens, but, even the countries are considered as
another segmentation variable along with other consumer
characteristics
 Global marketing strategies are developed
 The entire set of countries markets are viewed as a unit, groups of
perspective buyers with similar needs are grouped together as a
global market segment
 The company develops a marketing plan that strives for
standadization wherever it is cost and culturally effective.
 The company can have:
 - Common product but country specific advertisement e.g. Pepsi in India
 - Common themes but country and culture specific appeals
 - Has standardized brand or image but has adopted products to meet
specific country needs e.g. McDonald’s
 Marketing planning and marketing mix are approached from global
perspective
 e.g. McDonald's, Coca-Cola, Ford, Intel
Global e-marketing
Death of Distance
 Importance of location
 Trade with neighbours
 Arrival of internet
 Death of distance
 Level playing field
 Increased global business e.g. credit card companies, Amazon

Communications
 E-mail
 Instant, cheap, insensitive to time zone
Targeting the individual customer: Beyond segmentation
 Mass customization

Relationship marketing

Interactivity
 From one way to interactive communication
 Online trade

Speed to market
 Globalization stages:
 From introducing products in one country at a time to instant
launch globally
 E.g. changes in launch time from Braveheart to Patriot
Living in an age of technical discontinuities

Price plunges indicate speed of technical progress


 Changes in transportation and communication
 Reduction in long distance calls
 Reduction in cost of computing power

Technical convergence and the ubiquity of technology


 Convergence of transmission of information and processing of
information e.g. working with teams across boundaries
 Convergence of communication technologies e.g. emails on
mobile, 3G
 Use of internet everywhere
Explosive growth of the internet
 ARPANET
 1992 - introduction of World Wide Web
 High speed of growth e.g. In US it took 38 years for radio to reach 50
million users; telephone took 25 years; television 13 years; cable tv 10
years; internet less than 5 years
 Internet is doubling every six to ten month

Development of e-commerce
 EDI to e-commerce
 Internet advertising
 e.g. Amazon, Dell, e-bay
 B2B:B2C=5:1
 Other applications:
 Virtual organizations, symbiotic relations, electronic markets, cooption, blurring
corporate boundaries, flatter organizational hierarchies
 Companies need to learn to live with high volatality
New technologies change the rules of competition
Location is a passe
As per Anderson Consulting the changes are:
1. Secure a dominant position as quickly as possible
 From decreasing returns to scale to market saturation
 Achieve market share and strategic control

2. Form alliances based on their potential for market access and


synergies
 From corporate structures and boundaries towards symbiotic alliances with
external partners e.g. outsourcing to India
 ICT technologies like videoconferencing, EDI, extranets helps
 Three types of alliances can be distinguished:
 Vertical cooperation: Between values chain.
 Horizontal cooperation: among companies in the same industry e.g. R&D
 Diagonal cooperation: among industries
3. Anticipate very high start-up investments
 Increasing returns to scale and need for market share leads to high
investment e.g. Google

4. Defend positions through an ongoing process of innovation


 Earlier:
 Innovation led to a few points increase in market share
 Slow diffusion of information about products
 Difference to adoption of technology
 Today:
 High diffusion speed
 Penalties for being behind world-class technology are quick and sharp
 Efficiencies in developing new products
 More people involved in generating ideas for new products
 Parallel development of design across borders
 Customers involved in design of products
 Data mining for business decisions
Components of the electronic value chain
 Reconfiguration of value chain
 No need for physical presence of value chain components in each
country
 It is possible to modularize, segment or fragment the value chain
into small and distinct customer-oriented processes
 ICT facilitates coordination among these modules
 Coordination is nonhierarchical and this increases scope for
outsourcing specific modules
 The linear value chain transforms into multidimensional networks
 Customer not aware of which module is doing which transaction
 It leads to network of specialists, where participants focus on their
core competencies
Context suppliers
 Also called portals, they support use of electronic channel both for
customers and suppliers
 They provide access to and reduce complexity of electronic
environment
 Prominent among them are internet service providers (Hathway),
browsers (Mozilla, IE), search engines (Google), payment
facilitators (master card)

Sales agents
 Support suppliers by supplying list of potential customers

Purchase agents
 Helps internet customers to find desired goods or services
 They use we robots or web crawlers or spiders
Market makers
 They are mediators who bring buyers and sellers together and
increase market efficiency
 e.g. eBay

Payment and logistic specialists

Common questions

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International marketing remains more complex than domestic marketing due to the presence of multiple uncontrollable factors such as political, cultural, and economic shocks across different countries . Despite advancements in globalization and technology which facilitate easier communication and e-commerce, the requirement to navigate varying legal systems, cultural differences, exchange controls, and tariffs still exists . The unpredictable political climates in different regions add layers of uncertainty that are absent in domestic markets, which are generally less complicated and more stable . Thus, international marketing demands a more nuanced understanding of disparate environments, which complicates strategy formulation and execution .

The cultural dimension affects international trade significantly as differences in cultural norms and values can lead to misunderstandings, especially when companies fail to recognize or respect these differences . Divergent cultural attitudes, such as varying degrees of power distance and uncertainty avoidance, influence business interactions (e.g., Hofstede's cultural dimensions like individualism/collectivism and masculinity/femininity). To mitigate cultural misunderstandings, companies should redefine business goals in alignment with foreign cultural traits, isolating their own cultural biases (SRC), and making necessary adaptations . This includes consulting natives of the target country and avoiding value judgments that stem from ethnocentrism .

Ethnocentrism poses a challenge to international marketing efforts as it leads to the assumption that one's own cultural methods and practices are superior, potentially resulting in a lack of appreciation for cultural differences in target markets . This can impede the effectiveness of marketing strategies by ignoring or undervaluing local customs, preferences, and consumer behavior, leading to cultural insensitivity and potential market failure. For instance, it affects how products are perceived and accepted in different regions, as seen with companies that did not appropriately adapt their offerings or marketing communications to meet local needs . By understanding and overcoming ethnocentrism, firms can achieve more culturally relevant marketing practices, fostering better consumer relationships and market penetration .

Strategic alliances are significant in enhancing a firm's position in international markets by leveraging partners' strengths to access new markets more efficiently and with reduced risk. These alliances can take various forms such as vertical cooperation along the value chain, horizontal cooperation among industries, and diagonal cooperation across different sectors . Through these partnerships, firms can gain market access, share resources, increase technological capabilities, and enhance competitive advantage. For instance, alliances can facilitate entry into markets with cultural or regulatory barriers, where local knowledge and networks are critical . They enable firms to achieve economies of scale, benefit from innovation synergies, and respond more flexibly to global market demands, thereby improving market share and strategic control .

The main differences between international and domestic marketing include the involvement of different sovereign political entities, which leads to challenges such as tariffs, customs duties, and exchange controls . International marketing faces different legal and monetary systems, lower mobility of production factors, and greater transaction risks due to larger volumes and higher value of transactions. Cultural differences also play a significant role, requiring marketers to adapt their strategies to different cultural contexts to avoid misunderstandings . Unlike domestic markets, international marketing has to deal with additional uncontrollable elements like political and economic shocks unique to each foreign market .

Strategic orientation significantly influences a company's approach to international marketing and its decision-making process. The three primary orientations are domestic market extension, multi-domestic market, and global market orientation. A domestic market extension approach focuses on selling surplus domestic production internationally with minimal adaptation to foreign markets . In contrast, a multi-domestic approach recognizes and adapts to significant cross-country differences, developing separate strategies for each market, which involves decentralization and a polycentric view . Global market orientation aims to leverage efficiencies of scale through globally standardized marketing activities, viewing all countries as a unified market segment, and blending common and culture-specific strategies . This spectrum of orientations dictates how companies allocate resources and devise strategies for international expansion and operations. Companies choose an orientation based on their market objectives, controlling decentralization level, and desired adaptability .

The 'Death of Distance' concept impacts international marketing by diminishing the significance of geographical barriers and enabling businesses to access global markets more efficiently. With the advent of the internet and digital technologies, information exchange has become instantaneous, allowing companies to target individual customers beyond traditional segmentation through mass customization and interactivity . This has led to the emergence of a level playing field where small businesses can compete with established global giants by efficiently leveraging online platforms for marketing, communication, and distribution . Consequently, firms can launch products globally faster and adopt strategies that facilitate parallel development and innovation in dispersed markets, increasing their global competitiveness .

Hofstede's work on cultural variation provides a framework for understanding cross-cultural differences in business environments, crucial for international marketing strategies. By identifying key dimensions such as power distance, uncertainty avoidance, individualism vs. collectivism, and masculinity vs. femininity, companies can tailor their marketing efforts to better align with the cultural context of the target market . For instance, understanding high power distance in Malaysia informs hierarchical communication strategies, while in low power distance countries like Austria, a more egalitarian approach is suitable. This awareness helps prevent costly cultural missteps, such as those by Listerine and Carlsberg, and supports more culturally informed marketing decisions .

Digital technology transforms the traditional value chain by enabling a modular, non-hierarchical network structure that facilitates coordination among globally dispersed teams and processes . This reconfiguration allows businesses to outsource specific parts of their operations to specialists across different geographic locations, thereby enhancing efficiency and scalability. The traditional linear value chain becomes a multidimensional network where information can be rapidly exchanged, reducing transaction costs and lead times . Digital platforms support seamless integration of communication and distribution channels, allowing companies to better respond to market demands and customize offerings for different regions while maintaining global consistency. This transformation enhances competitive advantage by improving responsiveness and flexibility in global markets .

Technical convergence implies the blending of various technological platforms, enabling seamless integration of communication methods such as emails on mobile devices and the use of 3G networks . This convergence facilitates the development of global marketing strategies by providing consistent communication channels to reach target audiences efficiently across multiple regions. It supports the spread and rapid adoption of products worldwide, allowing for consistent brand messaging and customer engagement . The ubiquity of technology also enables real-time data collection and analysis, informing decision-making regarding marketing tactics and consumer preferences across borders. This has led to businesses needing to align their marketing practices with technological advancements to ensure operational efficiency, increased customer interaction, and competitive positioning .

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