University Institute of Liberal Arts
and Humanities
Course Name – Communication Skills
Course Code – 21UCH-105
Faculty Name – Ms Neelam Sharma
POSITIVE BODY LANGUAGE DISCOVER . LEARN . EMPOWER
COURSE OBJECTIVES
The Course aims to:
Augment students overall communication and interpersonal skills
1 by making them realize the importance of good oral and written
English Language in professional life.
Enrich their reading capability with special emphasis on expanding
2
vocabulary and grammatical formations.
Build exceptional speaking, reading and writing skills by correcting
3
grammatical errors and pronunciation through practice.
Enhances soft skills by fostering self awareness, confidence and a
4 positive attitude in students’ ability to communicate effectively in
English.
2
COURSE
OUTCOMES • Space for visual (size 24)
On completion, the students are expected to
CO
Num Title Level
ber
Apply non-verbal and soft skills effectively to attain expertise in
CO1 Apply
Listening, Speaking, Reading and Writing Skills (LSRW Skills).
Apply correct contextual and comprehensible written text and
CO2 Apply
speech in a wide range of communication situations.
Demonstrate linguistic competence while speaking and writing
CO3 through accuracy in grammar, intonation, pronunciation and Apply
vocabulary.
Evaluate information as critical readers, speakers and writers
CO4 applying ethics in communication and being sensitive in cross Evaluate
cultural communication.
Create original short compositions, in the form of paragraph
CO5 writing, business correspondence, blogs etc. using logical [Link]
Create
support and argument. 3
Body Language
[Link]
What is Body Language ?
Body language is non-verbal
communication involving body
movement.
People in the workplace
convey a great deal of
information without even
speaking - through
“Gesturing" , posture,
expressions, etc.
[Link]
Why is Body Language important?
• People remember more of
what they see than what
they hear.
• When verbal and non-verbal
cues contradict one another,
the non-verbal cues are
more likely to be believed.
[Link]
Positive and negative body
language
7
Poll Question-1
How much of language is made up of non-verbal
communication?
1. 10%
2. 38%
3. 52%
4. 76%
5. 93%
8
Non Verbal Communication
[Link]
Types of Body Language
•KINESICS - Body Movements
•PROXEMICS - Space
•HAPTICS - Touch
•OCULESICS - Eye contact
[Link]
Kinesics
It is the study of body movements to judge the inner state of
emotions expressed through different parts of the body.
• Posture
• Gesture
• Facial expression
• Eye contact
Posture
[Link]
[Link] 12
Gestures
• Notice how you sit, how
you stand, how you use
your hands and legs, what
you do while talking to
someone.
• All these indicate your
Personality!
[Link]
The Confident Look
[Link]
Stressed and tensed look – A
complete no!
[Link]
[Link]
[Link]
Smile
• Keep smiling, even in difficult
situations. It costs no money!
Just stretch your facial muscle!
Just give an innocent genuine
smile!
• But beware of the fake smile - it
is very easy to recognize one.
[Link] 16
Facial Expression
The face tells a lot about
feelings. When you speak,
more than any other part of
the body, your face will
communicate most clearly
your attitudes, feelings and
emotions..
[Link]
Eye contact
Eyes are so transparent that through
them one sees the soul.”
• Eyes speak information
• Show attention and interest
• Invite and control interaction
• Used for threatening and
influencing others
• Provide feedback during speech
• Reveals attitudes
[Link]
Be Aware of Yourself
•What you do might be
interpreted in several ways,
depending on the setting and
who you are talking to.
•Some common
interpretations of body
language are effective ways to
communicate with your body.
[Link]
Poll Question -2
Which of the following will come under Kinesics?
1. Pitch variation
2. Handshake
3. Silence
4. Face expressions
20
Proxemics
• The nonverbal study of
space and distance. It is
embarrassing if the more
we move back the more
the other person comes
forward.
• Let people have their
personal space, don’t
invade. it
[Link]
Territory
Intimate
Touching
6-18”
Personal
Close -1½ to 2½ feet
Far - 2½ to 4 ½ feet
[Link]
Territory
Social
Close 4-6 feet
Far 7-12 feet
Public
Close - 12-25 feet
Far - 25 feet or greater
[Link]
Haptics
Body contact : Accidental
Touch : Deliberate
Types of Touch:
• functional
• social
• genial
• passionate
[Link]
Oculesics
Each of the eyes depicting
different emotion:
• Happy
• Laughing
• Angry
• Conspiring
• Sad
• Crying
[Link]
25
NON-VERBAL BEHAVIOUR INTERPRETATION
Brisk, erect walk Confidence
Standing with hands on hips Readiness, aggression
Sitting with legs crossed, foot kicking slightly Boredom
Sitting, legs apart Open, relaxed
Arms crossed on chest Defensiveness
Walking with hands in pockets, shoulders
Dejection
hunched
Hand to cheek Evaluation, thinking
Touching, slightly rubbing nose Rejection, doubt, lying
Rubbing the eye Doubt, disbelief
Hands clasped behind back Anger, frustration, apprehension
Locked ankles Apprehension
Head resting in hand, eyes downcast Boredom
Rubbing hands Anticipation
Sitting with hands clasped behind head, legs
Confidence, superiority
crossed
Open palm Sincerity, openness, innocence
Pinching bridge of nose, eyes closed Negative evaluation
Tapping or drumming fingers Impatience
Pointing fingers Authoritative
Patting/fondling hair Lack of self-confidence; insecurity
Tilted head Interest
Stroking chin Trying to make a decision
Looking down, face turned away Disbelief
Biting nails Insecurity, nervousness
Pulling or tugging at ear Indecision
Do’s and the Don'ts
How do I know as to what
I am doing is right or not
……..????
OR
What is my Body
Language like !!!!!
Let us find out
[Link]
Have eye contact, but don’t stare
• If there are several people you
are talking to, give them all
some eye contact to create a
better connection.
• Keeping too much eye-contact
might creep people out.
• Giving no eye-contact might
make you seem insecure. [Link]
Nod when they are talking
• Nod once in a while to
signal that you are
listening.
• Nodding enhances
perceived likeability
[Link]
Don’t cross your arms
•Cross arms might make
you seem defensive or
guarded.
• It shows disagreement
[Link]
Don’t be afraid to take up some
Space
Taking up space for
example by sitting or
standing with your legs a
bit apart, signals self-
confidence and that you
comfortable in your own
area.
[Link]
Sitting posture
• Sit erect
• Keep your hands still on
your lap
• Don’t cross your legs
• Don’t slouch on the chair
• Sit comfortably
33
Don’t touch your face
It might make you seem
nervous and can be
distracting for the listeners
or the people in the
conversation.
[Link]
Keep your head up
•Don’t keep your eyes on the
ground, it might make you
seem insecure and a bit lost.
• Keep your head up straight
and have eye contact.
[Link]
Keep a good attitude
Last but not the least, keep a
positive, open and relaxed
attitude. How you feel will
come through in your body
language and can make a
major difference.
[Link]
Watch out!
• eye contact
• facial expression
• head movements
• gestures
• postures
• proximity
• body contact
•appearance & physique
[Link]
Poll Question-3
If you cross your arms when talking to someone you are doing
what?
1. Being very rude
2. Putting your body in an open position
3. Putting your body in a defensive position
4. Showing that you are really listening
38
“The Body Never Lies”
• Sample text here (16)
[Link]
Applications
• Improve body language for a better impression
• Become more influential and effective in communication.
• Good body language and attitude assists to qualify the
interviews.
40
Assessment Pattern
Students are assessed on the basis of the following
parameters:
Content Assessment (7) Fluency of Speech (5) Confidence (3) Quiz (5)
•Relevance of the content •Syntax to be appropriate •Confidence level of •Comprehension of the
•Exemplifying the content •Sentences should be grammatically students concepts
•Adequate length of the accurate •Positive body language- •Quiz will be based on the
content •Paralinguistic aspects to be taken smile, eye-contact, points discussed in the
•Coherence and logic into consideration such as tone, enthusiasm, gestures, presentation
•Consistent flow of thought rhythm, pitch etc posture, etc.
•Creative and original ideas •Pauses to be used appropriately •Speaking without the help
•Monotone to be marked down of any written material
•Intelligible and comprehensible
pronunciation
•Fluency in language- voice clarity
and audibility
41
References
• [Link]/pictures/body-language-23-must-know-
moves/
• [Link]/2007/11/08/25-examples-of-body-language/
• [Link]
language-signs-and-gestures/
• [Link]/academy/lesson/negative-body-language-examples-
[Link]
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THANK YOU
For queries
Email: [Link]@[Link]