Body Language
Accounts for 70% of what we communicate
Tone accounts for 20%
&
Words are only 10%
Research has shown that on an
average it takes only 4 minutes to
establish whether the relationship
should work or not.
If
you wish to communicate well,
then it makes sense to
understand how you can (and
can't) use your body to say what
you mean.
Itincludes Tone of Voice, Eye
Movement, Posture, Hand
Gestures, Facial Expressions and
more
Posture- concerns the overall bearing of
the body
People raise their shoulders when tense
and lower them when relaxed
Raised head signifies openness, interest,
winner attitude, control over situations
Tilted head sideways indicated interest &
curiosity
People in control of a situation will tend
stand in the upright position
The way a person stands reflects their
level of confidence and comfort level.
The eyes communicates..
More that any other part of the human
anatomy
Staring or gazing at others can create
pressure and tension in the room
Maintained eye contact can show if a person
is trustworthy, sincere or caring.
Shifty eyes, too much blinking can suggest
deception
The eye
Dilated pupil signifies insufficient light,
interest, frankness, openness,
consumption of alcohol, relaxation and
well being
Contracted pupil signifies too much
light, lack of interest, distrust &
dissatisfaction, hostility, fatigue, stress,
hangover.
The eyes
People with eye movements that
are relaxed and comfortable yet
attentive to the person they are
conversing with are seen as
more sincere and honest.
The eyebrow…
Eyebrow muscle draws the
eyebrows down and toward the
center of the face if someone is
annoyed.
Ifsomeone is empathetic and
caring during dialogue the
eyebrows will not show the
annoyed facial grimace.
The smile
There are 50 or so different types
of human smiles.
Look for the crinkle in the skin at
the middle, outside corner of the
eyes and if it is not there, the smile
is probably fake.
Authentic smiles are smiles that
"crest" or change rapidly from a
small facial movement to a broad
open expression.
Some cues
Bodily cues are the most reliable of
all nonverbal signals of deception.
This is because a person generally
has less conscious control over
these than other signals.
Some cues on deception signals
Hand-to-facegestures and shrugs
are strong markers of deception.
Playingwith or touching things
nearby during conversations
Quick and animated use of
hands/arms during speech.
Some cues
Vocalcues can predict deception.
More and lengthier pauses during
conversation
a lot of such sounds as "uh," "um,"
word repetitions; intruding sounds not
part of the actual speech
less
lengthy answers or explanations
where they would be expected to be.
Some cues
Space is important. Personal space is
needed and if it is invaded intentionally
and at times by oversight can cause an
individual to feel uncomfortable or
threatened. Studies have shown that
individuals that do not respect others
space are less popular and often
rejected by others.
A gap of more than 4 ft. means that
people are not in contact with one
another. Any space less then that,
strangers get edgy.
A gap of 2 to 3 ft generally means
social / business interaction or joint
activity
Gap of less than 18 inches the
participants are friendly/ intimate
Some cues
Gestures communicate.
Hand signals can communicate
without the use of any speech.
Touching communicates. Touching
can be friendly or it can be
aggressive.
Watch your body language
Avoidshifting eyes and head quickly
during conversation when someone
asks you a question.
Do not look down or to the side.
Look directly at the person with a
sense of confidence but not
overbearing or threatening in nature.
If
you want to win someone over
a good rule of thumb is to mirror
his or her body language.
NONVERBAL BEHAVIOR INTERPRETATION
Brisk, erect walk Confidence
Standing with hands on hips Readiness, aggression
Sitting with legs crossed, foot
kicking slightly Boredom
Sitting, legs apart Open, relaxed
Arms crossed on chest Defensiveness
Walking with hands in pockets, Dejection
shoulders hunched
NONVERBAL BEHAVIOR INTERPRETATION
Hand to cheek Evaluation, thinking
Touching, slightly rubbing nose Rejection, doubt, lying
Rubbing the eye Doubt, disbelief
Hands clasped behind back Anger, frustration,
apprehension
Locked ankles Apprehension
Head resting in hand, eyes Boredom
downcast
Rubbing hands Anticipation
Sitting with hands clasped Confidence, superiority
behind head, legs crossed
NONVERBAL BEHAVIOR INTERPRETATION
Open palm
Sincerity, openness, innocence
Pinching bridge of nose
eyes closed Negative evaluation
Tapping or drumming fingers Impatience
Steepling fingers Authoritative
Patting/fondling hair Lack of self-confidence,
insecurity
Tilted head
Interest
Stroking chin Trying to make a decision
Looking down, face turned away Disbelief
Biting nails Insecurity, nervousness
Pulling or tugging at ear Indecision
Openness and Warmth
Open-lipped smiling, open hands with
palms visible, unbuttoning coat upon
being seated.
Confidence
Leaning forward in chair, chin up,
putting tips of fingers of one hand
against the tips of fingers of other
hand in "praying" or "steepling"
position, hands joined behind back
when standing
Nervousness
Smoking, whistling, pinching skin,
fidgeting, jiggling pocket contents, running
tongue along front of teeth, clearing
throat, hands touching the face or
covering part of the face, pulling at skin or
ear, running fingers through hair, wringing
hands, biting on pens or other objects,
twiddling thumbs, biting fingernails,
tongue clicking.
Untrustworthy / Defensive
Frowning, squinting eyes, tight-lipped grin,
arms crossed in front of chest, pulling
away, chin down, touching nose or face,
darting eyes, looking down when
speaking, clenched hands, gestures with
fist, pointing with fingers, chopping one
hand into the open palm of the other,
rubbing back of neck, clasping hands
behind head while leaning back in the
chair.