Mobile Number Portability (MNP)

UPE
Click-6th December’10
to edit Master subtitle style
UPW-8thDecember ‘10

confidential
Course Outline
Click to
At the end of this module you will be able tounderstand theedit the concepts
mentioned outline
about MNP:-
text format
 Features 

Second
Procedure Outline
to change Service
Level
Provider
 Terms & Condition

 Third
After effects Outline
of MNP
 Criteria
 Required Level
readiness
­
Eligibility
How to handleFourth Outline

 calls effectively
Rejection
Level
­

 Fifth Outline
Level
 Sixth
Outline
Level confidential
MNP …….
MNP is the ability to change from your current service provider to another service
provider and keep your cellphone number same.

Retaining the same number is possible ….

confidential
Important Terminologies
 AON: Age on Network

 Port in: When the customer of other service provider joins our network

 Port Out: When the customer moves out to other service provider

 FOC: Free of charge

 DNO : Donor Number operator

 RNO : Recipient Number Operator

 MCH/CCH : Mobile /Central Clearing House – TELECORDIA/SYNIVERSE

 LRN :Local Routing Number

confidential
Benefits…
Currently users are allotted a new number when they change the service provider

- Getting the new contact number updated in all the records

- Providing new number friends, relatives & colleagues…..

But now…. With the introduction of MNP :

“Subscribers will be able to retain the existing mobile telephone

confidential
Impact …
MNP will have a great impact on the overall business with respect to ….

 Increase in Marketing cost

­
Retention cost
­
Product innovation
­
Improvement of services

 High churn rates

 Customer will have an upper hand to choose whom they perceive to the best in
the market

confidential
confidential
confidential
Rejection Criteria
MNP request can be rejected in the following scenarios:
 If a customer has signed a contract with his current service provider and
the contract is still active
 In case if the out-standing bill amount is not cleared
 Minimum 90 days in the network
­
Once a customer has port out, he cannot shift again for the next 90
days
­
The customer must have completed 90 days on the network before
applying for port out
 The connection is sub-judice / legal issues with the curent provider
 If any change of ownership request is pending with the service provider

confidential
Porting Procedure…
Porting of the number to new service provider involves the below mentioned steps:

Step 1: Customer needs to visit the showroom of the new service provider and give a
request there.

Step 2: Customer will be given a new sim card

Step 3: Once the request has been sent to the new service provider it will take a total
of 5 days for transfer to be done.(12 days for J&K, NESA) .Customer will be
able to use the services during this period except for a black-out period of 3-
4 hours on the final day

confidential
After Effects of MNP…
MNP will have the mention effects on the current services of the customer post
he ports his number to the new service provider

confidential
Intranet Time…
The entire information on MNP is available on the Intranet at the mentioned path:
Step 1: Access RCC portal
Step 2: Go to the home page
Step 3: Click on the Star containing MNP written on it

MNP Link
on Intranet
home page

confidential
MNP Readiness
Now the key differentiator between companies that will exist & companies that will
lead, will not be their………

- Technologies

- Other Technical Services

- Prices & Commissions

But only Customer Service!

confidential
Thank you
Click to edit Master subtitle style

confidential