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Consumer Protection Management Insights

The document summarizes a refresher course on consumer protection management presented by Dr. C. Gnanadesigan. It discusses key concepts around consumer rights and problems, the consumer protection movement in India and other countries, features of the Consumer Protection Act 1986, and methods for consumer protection management.

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3 views9 pages

Consumer Protection Management Insights

The document summarizes a refresher course on consumer protection management presented by Dr. C. Gnanadesigan. It discusses key concepts around consumer rights and problems, the consumer protection movement in India and other countries, features of the Consumer Protection Act 1986, and methods for consumer protection management.

Uploaded by

chanus92
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd

MADURAI KAMARAJ UNIVERSITY

UGC-HUMAN RESOURCE DEVELOPMENT CENTRE


AND
DEPARTMENT OF MANAGEMENT STUDIES

REFRESHER COURSE IN BUSINESS STUDIES AND COMMERCE


Date: 16.11.2018 to 06.12.2018
TOPIC : CONSUMER PROTECTION MANAGEMENT

PRESENTED BY
[Link]
Roll No.17
Assistant Professor of Commerce
Govt. Arts College (A)
Kumbakonam
CONSUMER consumer
“A customer is the most important visitor in our
premises. He is not dependent on us. We are
dependent on him. He is not an interruption in our
work. He is the purpose of it. He is not an outsider in
our business. He is a part of it. We are not doing him a
favour by serving him. He is doing a favour by giving
us an opportunity to do so”.
 
Plight of Consumers/Consumers Problems

Difficult to judge the quality of products


Information about the products and services are misleading and
confusing.
Suppress pertinent information about the products/ services
Bought goods on the basis of emotion ratherthan factual data
Adulterated food/ spurious, unsafe and sub-standard products.
Shortage of essential commodities/ black marketing
Sale of hazardous drugs banned in developed countries.
Unethical and manipulative advertisements
Defective weighing, Duplication, low-quality, rising prices.
 
Consumer Protection Movement
Consumer protection movement in USA
Consumer protection movement in India
Consumer Rights

Right to safety
Right to choose
Right to be informed
Right to be heard
Right to seek Redressal
Right to Consumer Education
Right to Healthy Environment
Right to basic needs
Consumer Protection Act 1986
Features
Simple
Speedy Justice
Less expensive
Redressal Agencies
l. District Forum
ll. State Commission
[Link] Commission
Procedure for complaint

A complaint means any allegation made in writing by a


complainant about a loss or damage he has suffered.
A complaint should contain the following
information.
The name and address of the complainant
Name and address of the opposite party.
Facts relating to complaint and when and where it arouses
Supporting documents
The relief which is seeking
Signature of the complainant or his authorized agent
Methods of Consumer Protection Management

1. Self-regulation by Businessman

2. Consumer Self- Help

3. Consumer Associations

4. Govt. Regulations


THANK YOU

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