Coca Cola
Training
Module
Organizational Structure and
Design
Agenda Of Training Session
Internal Communication
Feedback Sharing from employers
Motivating the employees
Training and Development Programs
Workforce Management
Leadership
Management and Staff Relations
Work Environment
Strategies For improvement
Induction and Communication Programs
Proper training and development of employees
Feedback platforms
Grow Core global carbonated soft drink brand
Grow other core brands
Nurture System health
Create customer value
Key Performance Indicators (KPIs)
It is a measurable value that demonstrates how
effectively a company is achieving key business
objectives.
Despite of its importance, it is a surprise about how
few organizations actually articulate their strategic
direction in a clear, codified manner.
High level KPIs, e.g. Market share, working capital etc
Low level KPIs, e.g. individual department targets of
HR, Marketing etc.
Exercise #1: Assign Percentages to the
KPIs
What is Balanced Scorecard?
A balanced scorecard is a strategy performance
management tool –
A semi-standard structured report, that can be
used by managers to keep track of the execution
of activities by the staff within their control
And to monitor the consequences arising from
these actions.
All Activities Are Accounted For
Coca-Cola Company Balanced Scorecard is further discussed below in four perspective namely
financial, customer, internal and learning.
Financial: Measures that customer, creditors and other stakeholders use to evaluate financial
performance (revenue and surplus growth).
Internal: Measures that management uses to evaluate efficiency of existing business processes
(technology and market share).
Learning and growth: Measures that management uses to evaluate effectiveness of employee training
(employee training and compensation)
Balanced Scorecard for Coca-Cola
DIVISONS MEASURE OR TARGET TIME/PERCENTAGE RESPONSIBILITY
Marketing
1. Brand Identity Market approval rating, 1. Yearly (13%) Marketing
2. Customer industry reports 2. Quarterly (12%) Department
Satisfaction Customer surveys
Employees
1. Employees’ Moral Surveys and appraisals 1. Yearly (10%) L & D department
2. Service Training Number of seminars 2. Quarterly (7%) and HR
Operations
1. Diversify product Successful launch of new 1. yearly (13%) Strategic Office
line product.
2. Exploring Number of sales 2. Semi-annual (5%) Product Development
unchartered areas Reduction in operating
3. Increase Efficiency costs 3. Quarterly (6%) Head of Operations
Business Ethics Number of bottles
1. Green Practices recycled. 1. Monthly (5%) Human Resource and
2. Legal Concerns No legal penalty 2. Yearly (5%) People Officer
Financial Increase in net income
1. Revenues by 20% YoY. 1. Yearly (14%) Accounts Department
2. Ratio Analysis Increase in share price 2. Yearly (10%) And CFO
Leadership and Motivation
Human Resources Management
• Staff Recruitment/Induction/Development
• Current Company’s Goals and Strategies
• Training and Development Visions and Practices
• Leadership Practices and Motivation
• Employee Motivations
• Employee Engagement Techniques
• Ice Breaker Activities at Coca-Cola
Coca-Cola Ice Breaker Ad
Coca Cola – Fun at work
Employee Engagement Activities
HR framework
RECRUITMENT AND SELECTION OF APPRENTICES/TRAINEES
SIGNING UP OF APPRENTICES/TRAINEES
S U S P E N S I O N S A N D C A N C E L L AT I O N S
SYSTEM PROBLEMS AND IMPROVEMENTS
Sourcing and Selection of Host Employers
Validation Approaches.
Employment tests
Employment interview.
Final Selection
Selection Process
Suspensions and Cancellations
The selection will be stand cancelled if Classification of Employment Test failed to fulfill which are
Cognitive abilities (Aptitude test, Intelligence test) Physical & Motor abilities test (static strength,
Stamina, Body coordination) Personality & Interests (Attitude, Motivation, Temperament)
Achievement test (Job knowledge).
Tests Taken at Coca-Cola Personality test extraversion, conscientiousness, openness to new
experiences, optimism, agreeableness, service orientation, stress tolerance, emotional stability,
and initiative or proactivity. Psychological test Measure an individual's mental and/or behavioural
characteristics. Critical Degree related test These tests are conducted by Company to test the
previous degree & Qualification if any fake degree and qualification found the selection will be
cancel.
System Problems and Improvements
The selection process is the basis of employing right person on the right job. Selection test must
be designed properly involving the best attributes of the four or best suitable combination from
Cognitive, Motor, Personality & Achievement tests. Selection test in Coca-Cola includes critical
degree related, personality & Psychology Test & prefer 18 years of education to apply for job not
less than this.
Recommendations:
The Criteria of selecting only high-profile universities graduates must be changed as
Coca-Cola says it practices equality in providing job opportunities so they should also
give job opportunities to other University Graduates. As equal employment opportunity is
the right of everyone. All other companies offer job after 16 year of studies but Coca-
Cola after 18 years of studies. They must change the criteria of selection.
