Understanding Procedural Fairness in Canadian Law
Understanding Procedural Fairness in Canadian Law
ADMINISTRATIVE LAW
Module 3
• The one thing these decisions have in common is that, in general, they
must be made pursuant to a fair procedure.
• The duty of fairness is concerned with ensuring that public authorities use
fair procedures in making decisions.
Intro to procedural fairness
• Its important to remember that a successful application for judicial
review on procedural fairness grounds may result in an order
quashing the decision but then what? It may get sent back to the
tribunal to be made anew, but the decision-maker may still reach the
same decision.
• The duty of fairness is not concerned with the fairness of the actual
decisions or the outcome of particular decisions, and does not
require that the decisions of public authorities be considered “fair”.
• The duty itself is context-specific: its content is articulated having regard to the
circumstances surrounding the relevant decision
1. Has the threshold for review been met – is a duty of fairness owed?
If yes…
2. What does the duty involve in the relevant circumstances –What is the
content?
Intro to procedural fairness
• WHERE TO START?
• Triggers / thresholds
• PROCESS MAP
Exam Prep and Group Work
• REVIEW the “SALLY Scenario”
• SOURCES
• TRIGGERS or THRESHOLDS
3. The Common Law - where the enabling statute is silent or only provides for a minimal
procedure or expressly denies certain procedural safeguards
5. Legitimate Expectations
Tribunal Rules, Policies, and Guidelines:
• Statutes, regulations, and statutory procedural codes are the obvious sources
of a tribunal’s authority. These are “rules” that have been imposed on
administrative tribunals from the outside—that is, the common law by courts
and statutes and regulations by the legislature and the executive, respectively.
• There may also be rules created by tribunals themselves. Even the most
informal of tribunals has likely engaged in rule-making in a number of areas.
• Tribunal rules typically deal with basic topics: the circumstances in which the
tribunal will grant an adjournment, service of documents, motions, and
prerequisites for reconsideration of decisions.
• Tribunals also have various other sources of internal law, set out in policies,
directives, guidelines, precedents, procedural orders, or notices of hearing.
Often, such materials may be found only at the tribunal’s offices.
Sources of Procedural Fairness
Common Law
General
procedural
Enabling Quasi
Statute
statute Constitutional
Legitimate
Expectation
Sources of Procedural Fairness
2. General procedural statutes
• What section of the SPPA allows Tribunals to make their own rules?
• What section of the SPPA can an adjudicator refer to control their proceedings?
• What are the Notice requirements for written hearings?
• What if there is a conflict between the SPPA and a requirement set out in the enabling
statute?
Sources of Procedural Fairness
3. The common law
• From ‘Natural Justice’ to Fairness:
• The content of common law principles of procedural fairness flow from two principles of
natural justice. A person affected by a public authority’s decision is entitled to:
• (1) the right to be heard (audi alteram partem = hear the other side)
and
• (2) the right to an impartial and independent hearing or decision maker (nemo
judex in sua propria causa debet esse = no one should be a judge in their own
case)
• The “duty of fairness” came to replace natural justice as the organizing principle in
administrative law and, as a result, there is no longer any reason to differentiate between
the two concepts.
Sources of Procedural Fairness
3. The common law
• The common law threshold question is best stated as follows: “Is this the kind
of decision that should attract some kind of procedural right?”
• At this stage, the court is not determining what those rights would encompass,
but is only considering the preliminary question of whether there should be any
entitlement to procedural fairness at all.
What is the relationship between statutory procedural codes and the common law?
• It is important to recognize that clear legislative restrictions (in the general or enabling
statute) will oust the procedural protections that would typically be afforded at common
law.
2. Courts can read into statute requirements to follow procedures that give
effect to rights and freedoms set out in the Charter
2. The extent to which the body carries out functions that are
governmental in nature.
Sources of Procedural Fairness
5. Legitimate Expectations
• Agraira, a citizen of Libya, had resided in Canada since 1997. He was found to be
inadmissible on security grounds in 2002 based on his membership in the Libyan National
Salvation Front, a terrorist organization according to Citizenship and Immigration Canada.
• Agraira argued that the Minister’s decision failed to meet his legitimate expectations
that certain procedures would be followed and certain factors would be taken into
account in determining his application for relief.
• SCC found that the Minister made the decision in accordance with the Guidelines which
were publicly available, and constituted a relatively comprehensive procedural code for
dealing with applications for ministerial relief. Thus, A could reasonably expect that his
application would be dealt with in accordance with the process set out in them.
• See also the SCC’s comments in Mavi, quoted later in these slides.
Sources of Procedural Fairness
5. Legitimate Expectations
• At this stage, the court is not asking what those rights would
encompass, but only the preliminary question of whether there
should be any entitlement to procedural fairness at all.
• Unless an agency was exercising a judicial or quasi-judicial function, there was no right of
natural justice (natural justice = fairness).
• “Judicial” and “quasi-judicial” decisions were required to be made in accordance with the rules of
natural justice – BUT … legislative or administrative decisions did not give rise to that same right
• Court review proceedings focused on the nature of the power exercised rather than the impact
of its exercise and courts had a lot of difficulty defining actions that were judicial/quasi-judicial
vs. legislative/administrative.
• judicial/quasi dealt with ‘rights’ determined by objective standards
• legislative/admin decisions dealt more with ‘privileges and interests’
• To obtain procedural protection, an applicant had to convince a court that a particular decision
could properly be characterized as judicial or quasi-judicial.
• A successful applicant would then receive the full range of natural justice protection.
• An unsuccessful applicant would receive no procedural protection at all (an all or nothing
approach)
Procedural Fairness – the common law threshold
Summary of Some Key Cases
• Let’s take a look at some of the key cases that transformed the application of procedural fairness
to administrative decisions. We’ll begin with Nicholson, the case in which the SCC first
abandoned the all-or-nothing approach to applying a duty of fairness to administrative decisions.
Nicholson
• The case concerned the summary dismissal of a probationary police constable some 15 months
into his term of service. He was not given a reason for his dismissal, nor was he given notice or
allowed to make any representations prior to his dismissal. Regulations made under provincial
legislation provided that police officers could not be penalized without a hearing and right of
appeal, but added that the Board of Commissioners of Police had authority “to dispense with the
services of any constable within eighteen months of his becoming a constable.”
• Under the traditional common-law approach, that would have been the end of the matter.
Because the decision or dismissal did not meet the criteria of a “judicial or quasi-judicial”
decision, there was no natural justice protection.
• It was an administrative matter, for which the all-or-nothing approach provided no protection.
Procedural Fairness – the common law threshold
Nicholson
• In a 5–4 majority decision, the Supreme Court held for the first time that a general
duty of “procedural fairness” applies to administrative decisions.
• Although Nicholson, due to the length of his service, could not claim the procedural
protection set out in the regulations—namely, those with 18 months of service had
an oral hearing with a right of appeal—according to Chief Justice Laskin, writing for
the majority, it did not follow that he was therefore entitled to no protection
whatsoever.
• Nicholson was entitled to be treated fairly, not arbitrarily; he was entitled to be told
why he was being dismissed and given an opportunity to make submissions—orally
or in writing, at the board’s discretion—before he was dismissed.
• In subsequent cases, we will see that the “duty of fairness” came to replace
natural justice as the organizing principle in administrative law, and that it is
no longer necessary to differentiate between the two.
Procedural Fairness - the common law threshold
• Courts take another step and find the duty of procedural fairness applied in principle
to disciplinary proceedings within a penitentiary. However, the court also notes that
a serious injustice would have to be found.
Att. Gen. of Can. v. Inuit Tapirisat et al., [1980] 2 S.C.R. 735 & Cardinal v. Director of
Kent Institution, [1985] 2 S.C.R. 643
• Justice Le Dain summed up the Court’s case law in this way at para 14: [T]here is,
as a general common law principle, a duty of procedural fairness lying on every
public authority making an administrative decision which is not of a legislative
nature and which affects the rights, privileges or interests of an individual.
Procedural Fairness - the common law threshold
• Knight v. Indian Head School Division No. 19, [1990] 1 SCR 653 is the next key case
on the road to procedural fairness in administrative decisions. It’s a 1990 SCC case
that followed Nicholson and also expanded the common law duty of procedural
fairness.
• In Knight, the Board of Education dismissed its director of education, who had refused
a contract renewal offer for a shorter term.
• The director, whose position was at pleasure (appointed), sued for wrongful dismissal,
arguing that he was entitled to procedural fairness before being dismissed.
• The Court first decided that the Board need not show cause for the dismissal, either
under the contract of employment or under the Education Act.
• However, the fact that the director could be legally dismissed without cause did not
mean that the procedure could be arbitrary.
Procedural Fairness – the common law threshold
Knight
• The key approach that comes out of the Knight is a 3-prong test or a threshold test to
determine the common law threshold for when a duty of fairness is owed.
• PRONG#2 - Second, the relationship between the (public) body and the
individual must be based on an exercise of power pursuant to a statute (or
prerogative power). Consider the structure and nature of the relationship and asks
whether there are procedural safeguards in the relationship.
• PRONG#3 - Third, the nature of the interest and the impact of the decision must
be significant.
Procedural fairness - the common law threshold
Knight
• In Knight, the Board’s decision was final and specific, directed as it was to the termination of the director.
The Court concluded that the nature of the decision, the relationship between the parties and the impact
on the director was such that there was a general duty on the Board to act fairly. DUTY OF FAIRNESS
OWED
• After finding that there was a general duty on the Board to act fairly, the Court then went on consider
whether there was anything in the statutory framework that would modify or limit this right. The Court
reviewed the Education Act and the employment contract and concluded there was nothing in the Act
to limit or modify the duty of fairness. NO LIMITS
• The next question for the Court was the content of the duty, pointing out that procedural fairness and
its content is to be decided in the context of each case. WHAT DOES FAIRNESS LOOK LIKE?
• In this case, the Court considered the fact that the director could be dismissed at pleasure - for this
reason the CONTENT OR AMOUNT OF FAIRNESS = MINIMAL .
• The Board made itself sufficiently available for discussion through meetings with the director and his
lawyer and each party’s concerns were known to each other. The director knew the reasons for
dismissal and was given the opportunity to present his position to the Board.
•
Procedural fairness - the common law threshold
• Overall, the implications of Knight are significant.
The
threshold test – is a duty of fairness owed?
[Link] relationship between the (public) body and the individual. Is it based on an
exercise of power in pursuant to a statute (or prerogative power)?
[Link] decision must affect the claimant's rights, privileges or interests (also Cardinal).
Are
there any limits to the duty of procedural fairness?
Checklist
The Threshold Question - Bill of Rights & The Charter
• The Bill of Rights and the Charter are sources of procedural fairness.
• The threshold or trigger for when these sources may be invoked to ensure
procedural fairness occur in three main circumstances:
• In the second and third circumstances, the procedural protection is greater than the
protection recognized at common law.
The Threshold Question - Bill of Rights
Section 1
• It is hereby recognized and declared that in Canada there have existed and shall
continue to exist without discrimination by reason of race, national origin, colour,
religion or sex, the following human rights and fundamental freedoms, namely,
• (a) the right of the individual to life, liberty, security of the person and enjoyment of
property, and the right not to be deprived thereof except by due process of law
Section 2(e)
• [N]o law of Canada shall be construed or applied so as to … deprive a person of
the right to a fair hearing in accordance with the principles of fundamental justice
for the determination of his rights and obligations
The Threshold Question - Bill of Rights
• Even where other protections are available (for example, the Charter), the Bill of
Rights may nonetheless provide a preferable route to a remedy in light of the
distinctive features of the due process and fair hearing provisions – such as the
due process protection over the enjoyment of property.
• The Bill of Rights threshold of “rights and obligations” for invoking the “fair
hearing” protection under section 2(e) is far broader than the Charter
• Between 1977 and 1980, Harbhajan Singh, six Sikh foreign nationals and one from Guyana attempted to
claim convention refugee status under the Immigration Act, 1976 on the basis that they had a well-founded
fear of persecution in their home country. They were denied status by the Minister of Employment and
Immigration on the advice of the Refugee Status Advisory Committee.
• The six foreign nationals challenged the adjudication procedures under the Immigration Act on the basis that
it violated section 7 of the Canadian Charter of Rights and Freedoms and violated section 2(e) of the
Canadian Bill of Rights. The government claimed that since they had no status within the country they were
not subject to the Charter.
“the most important factors in determining the procedural content of fundamental justice in a given case are
the nature of the legal rights at issue and the severity of the consequences to the individuals concerned"
• The other three justices in the majority came to the same conclusion but relied on section 7 of the Charter.
The Threshold Question - Bill of Rights
• Another case that considered subsection 2(e) of the Bill of Rights
is MacBain v. Canada (Human Rights Commission), 1985 CanLII
3160 (FCA).
• See also:
• Authorson v. Canada
• Bell Canada v. Canadian Telephone Employees’ Association
The Threshold Question – The Charter
• We will now look at the threshold question with respect to the Charter. The
Charter not only provides procedural protections for criminal defendants, but
also has applicability in admin law proceedings.
• The presence of the principles of fundamental justice within s. 7 has led to that
section’s emergence as the primary source of procedural safeguards within
the Charter.
• Note: you usually do not need to apply s. 7 to tribunals because applying the
common law principles will get you to the same end. However, s. 7 may be
key where the legislative regime explicitly denies certain procedural rights, in
which the common law is no help.
The Threshold Question – The Charter
• When a common law procedure does not provide the level of fairness
that is appropriate in the circumstances, it may amount to a violation of
fundamental justice.
• Let’s take a look at some of the case law that has considered the
impact and triggers of s. 7 on administrative processes.
Life
• The “right to life” has been interpreted to mean one’s right to live and be free of state conduct that increases the risk of dying.
• For example, see Chaoulli v. Quebec (Attorney General), [2005] 1 S.C.R. 791, in which there was evidence showing that the
lack of timely health care could result in death.
• Recall Canada (Attorney General) v. PHS Community Services Society, 2011 SCC 44, in which the clients of Insite, a safe
injection site, were deprived of potentially lifesaving medical care.
• See also Carter v. Canada (Attorney General), 2015 SCC 5, in which s. 7 was engaged by the prohibition on physician-
assisted dying which had the effect of forcing some individuals to take their own lives prematurely.
Liberty
• The “right to liberty” implies freedom from physical restraint and freedom to make fundamental life choices.
• Liberty protects “the right to make fundamental personal choices free from state interference”: Blencoe v. British Columbia
(Human Rights Commission), 2000 SCC 4; R. v. Morgentaler, [1988[ 1 SCR 30.
• This right does not include economic a purely economic interest. "The ability to generate business revenue by one's chosen
means is not a right that is protected under s. 7 of the Charter”: Siemens v. Manitoba (Attorney General), 2003 SCC 3.
The Threshold Question – The Charter
What does a violation of section 7 look like?
• The right to security of the person has both a physical and psychological component.
The former is engaged when there is a threat of physical harm, while the latter in
engaged only where the state imposes or threatens to impose severe psychological
harm. See Carter v. Canada (Attorney General), 2015 SCC 5 at para. 64.
• In Blencoe, the SCC found that dignity, protection from stigma, and preservation of
reputation are underlying values of “psychological integrity,” and are not freestanding
constitutional rights. However, security of the person does include state-induced
psychological stress that is sufficiently serious, as well as delay attributable to
an administrative body that causes or exacerbates relevant harm.
• It may also be possible to invoke the protection of section 7 in proceedings that are
not criminal in nature but have penal consequences – for example, professional
disciplinary proceedings.
The Threshold Question – The Charter
What does a violation of section 7 look like?
• Security of the person can embrace the physical and psychological integrity of individuals in
domains beyond criminal law.
• In New Brunswick (Minister of Health and Community Services) v. G.(J.) is a leading Supreme
Court of Canada decision on the right to legal aid services. The Court held that the denial of legal
aid to parents whose custody of their child was challenged by the government is a violation of
section 7.
• The G(J) case also looked at the Right to Representation. Section 7 protection and Charter
rights have expanded the implication of the right to representation guaranteed by common
law procedural fairness. At common law, parties have a right to be represented by counsel, but
this has not expanded to the right to have the government pay for that representation.
• The reach of section 7 has expanded to cases where fairness requires the person to be
represented in order to ensure a fair hearing, and where lack of representation could result in
harm to an individual’s security of person – for example a child protection hearing where a child
may be taken away from their parents.
Limits to Charter Rights
• It is important to note that there are limits to Charter protected rights.
Section 1:
• The test, known as the Oakes test, to establish whether a law or practice
that violates a Charter is justified considers the following:
• Under s. 1 of the Charter, the Court has held that infringement of s. 7 may be considered justified only in
“extraordinary circumstances where concerns are grave and the challenges complex.” An example of how
Charter rights may be limited using section 1 is the case of Singh v. Minister of Employment and Immigration,
[1985] 1 SCR 177.
Facts:
• The appellants were convention refugee claimants unable or unwilling to return to their country of nationality on
the basis of “well founded fear of persecution.
• Under the Refugee Act at the time, there was no provision for an oral hearing at any point unless the IAB
decided to give one, and no opportunity for the claimant to see the material relied upon for refusals (either by
the Minister or from a Board decision).
• Because the statutory scheme excluded the possibility of an oral hearing, the common law of procedural
fairness could not supply the legislature’s omission.
• The appellants claimed they didn’t have a fair opportunity to present their claim (they received no oral hearing),
or a fair opportunity to know the case that had to be met (all they got was a ‘no’). There were no reasons
provided until after the refusal.
• The appellants argued the case under s. 7. However, seven months after the decision was reserved, the SCC
invited counsel to make additional submissions under the Canadian Bill of Rights.
Limits to Charter Rights
• She found that the Charter ‘requires the court’ to override parliament’s decision
about the kind of procedural fairness sought by the appellant, and that there was
an emphasis on the ‘dire consequences’ of the decision (that is, the threat of
harm).
• Singh raised the question of to what extent can expense and administrative
inconvenience be a consideration? This was considered within the section 1
analysis. The fact that time and money can be saved by not having hearings, or
the fact that it is administratively convenient to deny hearings, does not override
the need to be consistent with the principles of fundamental justice. In any case,
the minister had not demonstrated that the cost of holding a hearing would be so
prohibitive as to fall within the meaning of section 1.
Limits to Charter Rights
Commentary on Singh:
• Justice Wilson found that the appellant’s rights were protected by the Charter,
that the government's claim that giving a hearing to refugees would be
burdensome was too utilitarian a concern, and that administrative convenience
would rarely be sufficiently compelling to justify infringing a Charter right.
• The other Justices (Beetz, Estey, and McIntyre), concurring with Justice Wilson,
found in favour of the rights claimants. However, they used section 2(e) of the
Bill of Rights instead of the Charter. (Remember, this was a refugee case and a
Federal statute, so the Bill of Rights applies.)
• Justice Beetz stated that the Bill of Rights still has a role to play in Canadian law.
Beetz went on to find that in this case, refugees had been denied hearings.
Thus, their section 2(e) rights to fair hearings and fundamental justice were
infringed.
Remedies Available for a Charter Violation
How can you challenge administrative actions that allegedly
violate a Charter right?
Section 24:
• Anyone who believes his or her rights or freedoms under the Charter have
been infringed by any level of government can go to court to ask for a remedy.
That person then must show that a Charter right or freedom has been
violated. If the limit is one that is set out in the law, then the government will
have an opportunity to show that the limit is reasonable under section 1 of the
Charter. If the court is not convinced by the government's argument, then it
can grant whatever remedy it feels is appropriate under the circumstances.
• The court may also make an order that the law in question is of no force or
effect
Section 52(1):
• However, tribunals don’t “strike down” laws, nor can they issue general
declarations of invalidity as can superior courts. See, e.g., Bell v. Canada
(Canadian Human Rights Commission); Cooper v. Canada (Canadian
Human Rights Commission), [1996] 3 S.C.R. 854 at para. 83 (in dissent).
PROCESS MAP - REVIEW
2. The Duty Does Not Apply to Legislative Decisions
• Policy decisions
• Subordinate legislation
• Cabinet and ministerial decision may be exempt
3. The Duty Does Not Apply to Public Office Holders Employed
Under Contracts
4. The Duty May Be Suspended or Abridged in the Event of an Emergency
Limitations on the Application of the Duty of
Fairness
1. The Duty Applies only to Decisions
• The Supreme Court of Canada has long insisted that the duty of fairness
does not apply to legislative decisions or functions.
• The Court has never explained what it means by “legislative” functions, but it
is clear that primary legislation, whether passed by Parliament or a provincial
legislature, is not subject to the duty of fairness.
• Cabinet and ministerial decisions are not subject to the legislative exemption per
se, but it will often be easy to characterize Cabinet and ministerial decisions as
legislative in nature and, as a result, they will be exempted from the duty.
3. The Duty Does Not Apply to Public Office Holders Employed
Under Contracts
• In the past, there was a distinction between those who held public office
(appointed / at pleasure) and persons on contract – now, post Dunsmuir,
there really is no distinction.
• The traditional position at common law was that public servants were literally
“servants of the Crown” and could therefore be dismissed at will.
Consequently, unlike contractual employees, public office holders did not
benefit from contractual rights protecting them from summary discharge.
Given this relative insecurity, courts had held it to be desirable to impose
minimal procedural requirements in order to ensure that public office holders
were not deprived of their positions arbitrarily.
Limitations on the Application of the Duty of Fairness
3. The Duty Does Not Apply to Public Office Holders Employed
Under Contracts
4. The Duty May Be Suspended or Abridged in the Event of an
Emergency
• The duty of fairness requires duties that must be observed before the
decision is made.
• If the common law threshold for procedural fairness has been met
and the duty of fairness applies, we need to ask:
The leading case on the content of the common law duty of procedural fairness is
the 1999 SCC case Baker v. Canada (Minister of Citizenship and Immigration),
[1999] 2 SCR 817.
(1) the nature of the decision being made and process followed in making it;
(2) the nature of the statutory scheme and the terms of the statute pursuant to
which the body operates;
(3) the importance of the decision to the individual or individuals affected;
(4) the legitimate expectations of the person challenging the decision;
(5) the choices of procedure made by the agency itself.
• Note: these are not exhaustive criteria, and no one factor is more important than
the other.
The Content of Procedural Fairness - Baker v. Canada
• Notice
• Disclosure
• Oral hearings
• Right to counsel
• Rights to call evidence
• Timeliness and delay
• Duty to give reasons
The Content of Procedural Fairness - Baker
Background:
• Ms. Baker came to Canada as a visitor in 1981 but remained illegally for 11 years,
during which time she had 4 children. When she became too ill to take care of her
children, it came to the attention of immigration officials that she was in Canada
illegally and she was ordered deported.
• An immigration officer wrote a letter rejecting her request stating that there were
insufficient grounds, but provided no reasons for this conclusion.
The Content of Procedural Fairness - Baker
• Through her counsel, Ms. Baker obtained notes prepared by this immigration official
from the immigration officials set out in detail why he considered her application
should be refused.
• She claimed that the duty required an oral interview before the decision-maker;
notice to her children and other parent of the interview; a right of the children
and other parent to make submissions at the interview; notice to the other
parent of the interview and their to have counsel present; and reasons for the
decision.
• The Supreme Court accepted that, in these circumstances, she was entitled to
procedural fairness. The main task for the Court was to determine what should be the
content of the duty of procedural fairness in the context of this case.
The Content of Procedural Fairness - Baker
• As a starting point, the Court stated that the existence of a duty of fairness does not
determine what requirements will be applicable in a given set of circumstances.
• The duty is flexible and variable and depends on an appreciation of the context of
the particular statute and the rights affected.
• The Court concluded that there was a violation of the principles of procedural
fairness because of reasonable apprehension of bias on the part of the immigration
officer (discerned from his notes) and because the exercise of discretion was
unreasonable in that the decision-maker failed to give substantial weight to the
interests of the children.
• Where the interests of the children are minimized in a manner inconsistent with
Canada’s humanitarian and compassionate tradition and the Minister’s guideline, the
decision will be unreasonable.
• Does the statute provide procedures? If not expressly stated, what can
be inferred?
• Does the statute provide for a right of appeal or review?
• Is the decision intended to be a preliminary one, or will it finally dispose
of an individual’s rights?
• Is the decision meant to be of general application, or will it primarily
affect a particular individual?
Baker - 5 Criteria to determine content
2. The Nature of the Statutory Scheme and the Terms of the Statute
Pursuant to Which the Body Operates
• For example: investigatory procedures are not normally subject to the duty of
fairness even though they might give rise to proceedings in which fairness
protection will be required.
• “[a] high standard of justice is required when the right to continue in one’s profession or
employment is at stake.”
Baker - 5 Criteria to determine content
4. The Legitimate Expectations of the Person Challenging the Decision
• The Court summarized the concept in this way in Canada (Attorney General) v.
Mavi, 2011 SCC 30:
Where a government official makes representations within the scope of his or her
authority to an individual about an administrative process that the government will
follow, and the representations said to give rise to the legitimate expectation are
clear, unambiguous and unqualified, the government may be held to its word,
provided the representations are procedural in nature and do not conflict with the
decision maker’s statutory duty. Proof of reliance is not a requisite.
• The content of the duty of fairness affects more than just the person
whose rights, privileges, or interests are at stake in a particular case.
• [T]he analysis of what procedures the duty of fairness requires should also take
into account and respect the choices of procedure made by the agency itself,
particularly when the statute leaves to the decision-maker the ability to choose
its own procedures, or when the agency has an expertise in determining what
procedures are appropriate in the circumstances. While this, of course, is not
determinative, important weight must be given to the choice of procedures
made by the agency itself and its institutional constraints.