Projects
Products Active channels Not-yet active Active systems Not-yet active system.
Device Insurance Web, BRC, IVR My MTN App, CVM, MOMO, KIOSK, Helios, ilula, SV, Eppix, OMS Yellosure, Chatbot
USSD, EBU- web
Web, My mtn app; CVM, MOMO, KIOSK, Helios, ilula, SV, Eppix, Yellosure,
Excess buydown.
USSD, EBU- web, BRC, IVR Chatbot, SORB, SOA, Partner
systems, OMS
Cyber Sim Insurance. Web, My mtn app; CVM, MOMO, KIOSK,
USSD, EBU- web, BRC, IVR
Web, My mtn app; CVM, MOMO, KIOSK,
Bill protector
USSD, EBU- web, BRC, IVR
Web, My mtn app; CVM, USSD, KIOSK,
Yello Funeral Insurance & wills IVR
Web, My mtn app; CVM, USSD, KIOSK,
Yello Burial & repatriation
IVR
insurance.
Sanlam Life & Funeral Insurance. Web, IVR My mtn app; CVM
Travel Insurance. Web, My mtn app; CVM Web, my MTN App
Ayo insurance. Web, My mtn app; CVM, MOMO MOMO
Chatbot Web, My-MTN App, MOMO, KIOSK
All channels Helios, ilula, SV, Eppix, Yellosure,
Chatbot, SORB, SOA, Partner
Yellosure
systems, OMS
1
List of Outstanding Cr’s and functionalities.
Outstanding functions in assisted Not yet active channels Reports related
channels . MY MTN App Insurance reports dashboards
Automated insurance pricing
USSD iLula reports – Delivered. In review stage
Once-off charge API Exceptions management reports across all
Whats’ up
systems
Modify API MOMO App Prefix update - 01 nov to 20 apr data.
Insurance Upgrades – Helios (replace or Add) Online store
Automated Helios reports
Prepaid billing Kiosk - channel Automated Singleview reports
Automated Eppix reports
Auto updates on OBF EBU applications- multi quote & app
Automated ATS reports
Auto updates on Warranty exchange OMS – cash sales channel
Automated Siebel reports
Customer account ownership transfer Automated recons( Eppix Recon is Automated;
Helios - telesales & SME
SV recon needs to be delivered )
Auto triggers for upgrades
iLula – iUse; Irenew, iOperate Automated Helios reports
Warehouse – claims replacements
Chatbot
Blacklisting of devices
Automated CVM campaigns
Tac codes automation - validation
OMS –cash sales EBU
Skew codes automation – pricelist
Ilula Waiver Report
2
List of New Cr’s and functionalities.
List of New Cr’s and functionalities
Helios/ilula/OMS Waiver Forms
Debit order mandate forms
Helios 2 in 1 Deals
3
Acquisition channels’ availability and systems’ defects.
Name Status Major defects/main problems.
1 Active. Quotations failures( missing skew codes); Applications fallout; Delayed allocation of billing no, Missing info – Dealer codes,
sales person details, store details, insured MSISDN and Alternative number; lack of reports; Waiver form
2 Not yet available. Dealer codes for these channels not activated – Helios has no capability for multi-quotations and company administrator
approval. Waiver form
3 Not yet available. Dealer codes for these channels not activated - Extra API for allocating Billing MSISDN in a later stage will be required. Waiver
form
4 Active. Quotations failures( missing skew codes); Applications fallout; Cancellations failure; Missing info – Dealer codes, sales person
details, store details, insured MSISDN and Alternative number; lack of reports; misaligned Policy ID(prefix issues) between
systems and incorrect substitution of policy ID with Quotation ID;
Active. Quotations failures( missing skew codes); lack of reports. Policy update not available, claims status also partially available.
Compliance issue – [Link] not proving debit order mandate form.
5 Not yet available. Customer journey design completed. Awaiting IS resource allocation.
6 Active. Completed. Updated Waiver form to be part of OMS application process
7 Not yet available. Everything is manual, there is no system - capability for multi-quotations and company administrator approval is the main issue
in existing channels.
8 Not yet available. Not Yet Available
9 Not yet available. Customer journey design completed.
10 Not Yet Available
11 Not Yet Available
4
Billing & integration systems and defects.
Name Status Major defects/main problems.
1 Eppix Active Involuntary cancellations of policies due to Post-pre migration & permanent deactivation; Zero charges; double vetting;
incorrect multi billing.
2 Single-view Active Zero charges; failed Remove from bill; failed Add to bill ; Lack of exception reporting and management on failed
transactions; misaligned Policy ID(prefix issues) between systems.
3 SOA Active Incorrectly applied validation rules; temporary storage of Insurance database; inability to sync manual overridden
applications, no reports on failed transactions.
4 SORB Active Lack of exception reporting and management on failed Add to bill & Remove from Bill.
5 Exceptions management on Not in place. Exceptions management & health checks processes not yet in place – IS ops responsibility.
all integration points.
6 Reports Not in place. Siyakhula indicated that they have no money to develop the requested reports; all other channels also do not supply
automated reports. Delivered currently in review stage