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Essential Business Communication Skills

1. The key communication skills needed in business are speaking well, writing well, displaying proper etiquette, and listening attentively. 2. There are three main forms of communication in business: internal-operational communication within a business, external-operational communication with suppliers, customers, and the public, and personal communication between employees. 3. Internal-operational communication includes orders/instructions from supervisors to workers, and various reports from workers to supervisors. It allows a business to implement its operating plan and work together internally.

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Dr. Syed Ali Fazal
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6 views23 pages

Essential Business Communication Skills

1. The key communication skills needed in business are speaking well, writing well, displaying proper etiquette, and listening attentively. 2. There are three main forms of communication in business: internal-operational communication within a business, external-operational communication with suppliers, customers, and the public, and personal communication between employees. 3. Internal-operational communication includes orders/instructions from supervisors to workers, and various reports from workers to supervisors. It allows a business to implement its operating plan and work together internally.

Uploaded by

Dr. Syed Ali Fazal
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

1

BUSINESS
COMMUNICATION
CHAPTER: 1
COMMUNICATION SKILLS NEEDED IN
BUSINESS
2

 Speaking well
 Writing well
 Displaying proper etiquette (manners)
 Listening attentively
Why Business Needs to Communicate?
3

Vital
Oral
instruction

Flow of To work
information together

Written
instruction &
response
Main Forms of Communication in Business
4

Internal-Operational
Communication

External-
Personal
Operational
Communication
Communication
Internal-Operational Communication
5

 Communication that
occurs within a  E.g. provide a
business. service, manufacture
 Among the business’s a product, sell goods,
workers etc.).
 To implement the
business’s operating
plan.
Forms of Internal-Operational Communication
6

Orders/instructions given to workers by


supervisors
Supervisors

Workers
Various reports prepared for the supervisors by
the workers
Emails used for completion of tasks
External-Operational Communication
7

Service
Suppliers Customers
providers
Public

Business
Forms of External communication
8
Personal Communication
9

 Exchange of
information and
feelings.
 Verbal/Non-verbal,
body language. Attitudes

Organization Each other

productivit
y
Communication Network of the Organization
10

Downward flow of
information

Continuous

To the subordinates

Goals
Communication Network
11

Informal

Formal
Formal Network
12

Downward

Internal Well established network External

Record
Email Upward
Report
Informal Network
13

Secondary network –
personal
communication
Based on personal
Support to formal
relationship in
network
groups

Small network to Grapevine


form a large No set pattern
network

Complex Ever changing


Grapevine Effect
14

Gossip/rumor Inaccurate

Fickle
Carries more
information
Grapevine

Turn it to
Can be more
positive
effective in
Must recognize many matters
the presence of
grapevine
Formal and Informal
15
Communication
Division Manager

Department Department
Manager Manager

Straight lines = Formal Network


Curved lines = Informal Network

Fig 1: Formal and Informal communication Networks in a Division of a Small Business.


Variation in Communication Activity by Business
16

Nature
of
Business

Geographi
cal
Dispersion
of
Operation

People
Who Make
up the
Business
The Process of Communication
17
The Communication Process and Written Communication
18

Written Oral
 Creative  Spontaneous
 Thoughtful  Continuous
 Slow cycle  Fast/rapid cycle
 Limited cycle  Numerous cycle
 Sent/received-not
replied
Some Basic Truths about Communication
(Errors in Communication)
19
20
21
22
23

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