ebay
Presented By:
Kapish Gaba
JKPS/PGDM/201007
Key People
Pierre Omidyar Founder and Chairman
Chris Agarpao was hired as eBay's first employee
and Jeffrey Skoll was hired as the first president
of the company in 1996. In November 1996
Meg Whitman President and CEO in 1997
Current CEO's John Donahoe's
Mission statement:
“To provide a global trading platform where
practically anyone can trade practically
anything”
Slogan
“What ever it is, you can get it on eBay.,
and Shop victoriously!”
What is eBay?
A place to buy
A place to shop
A place to Sell
eBay Inc Overview
As of December 31, 2009
• Founded in September of 1995,
• presence in 54 markets, including the U.S.
• approximately 376 million registered users
worldwide.
• Marketplaces net revenues totaled a record
$1.9 billion in Q4-09, representing a year-
over-year growth rate of 21 percent.
6
eBay Inc Overview (cont)
• 46 percent revenue from US operations and 54
percent from our International business.
• The most expensive item sold on eBay to date is
a private business jet for $4.9 million.
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ebay Today
Annual sales $9.5 billion
Employees 17,200
Net income $2.3 billion
Stock price $24.9
Market cap $33.3 billion
Velocity of trading
On an average day on eBay…
A Diamond Ring is sold every two minutes
More than 3 Watches are sold every minute
5 Women’s handbags are sold every minute
Over 3600 MP3 players are sold per day
An automobile is sold every minute
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Product Mix
EBay is an auction site
Practically any thing can be sold on eBay
art
baby
books
business& industrial
cameras & photos
cell phones $ PDA
clothing shoes and necessaries
coin & paper money
Collectibles
computers & networking
consumers
eBay - A Great Global
Business
Presence in
Americas 39 Markets
USA
Canada
Argentina*
Brazil* Asia Pacific
Chile* Australia
Colombia* China
Costa Rica* Hong Kong
Dominican Republic* Japan
Ecuador* India
Mexico* Korea
Panama* Malaysia
Peru* New Zealand
Uruguay* Philippines
Venezuela* Singapore
Thailand
*MercadoLibre sites Europe Taiwan
Austria Belgium
France Germany
Ireland Italy
Netherlands Poland
eBay site Minority investment
Spain Switzerland
Sweden Turkey
11 UK
Distribution
As export/import demand grows, eBay has to think
about what key areas can further support our users….
Customs: Partnerships or content support to help make
customs easier to be understood by both buyer and seller.
International Shipping Support: Hope to be the leader in how
international shipping is done online.
Translation: What technologies can help users scan the world
easier for global bargains?
Global Matching: Can eBay get more involved in settling
international supply and demand imbalances?
Ways we help our global
commerce community
Global Membership: Users get access to all our sites all around
the world and carry their track record with them.
PayPal: Universal payment service unique in its ability to handle
multiple currencies and multiple funding options.
eBay Site Integration: Discovering ways we can help “local”
sellers get more visibility abroad – US-UK options rolling May 1.
Global Buying Portals: Shipping support and eBay content
translation in order to support buyers from all over the world.
Courier Partnerships: Teaming with some of the largest
couriers in the world including UPS, USPS, Royal Mail, and
Deutsche Post.
Promotion
EBay is now the most famous website
basically it needs not to be promoted.
But for promotions eBay advertised itself by
different websites like on Google
It also send its information’s to its account
holders on their account
Has specification for the Logo
LOYALTY PROGRAM AT E-
BAY
• Teemed up with American Airlines, Hilton Hotels &
eight other companies to offer called eBay Anything
Points
• Points can be earned from one business & swap them
for points at eBay.
• Success of e Bay Anything points is attributed to
• Linking online purchases with Travel & Airlines purchase.
• Enabling customers to redeem high ticket size points against
lower value purchases
• Choice of redemption options.
Technology
Technological changes
when Microsoft make changes its internet explorer then eBay
version also changed by the Microsoft.
Functions of latest version
when any customer wants to find out any thing the beta version
asks about your home address or location when you tell him. Then
beta version asks you to about the area boundary in which you want
to buy the thing.
Example
EBay in an auction place every one can buy or sell through it. For
example if you want to buy nokia N95 and you tell to beta version
that you want it with in 40 km around to your house. Beta version
searches it within 40km of your house and tell you that is it
available with in the distance or not.
Technology
Security is important
99.999% of all transactions are successful
Safety and Trust are key
Proactively monitors – round the clock
Technology malfunctions are always going to be a
factor when dealing with websites and online
shopping.
eBay must take measures to keep malfunctions as
low as possible to retain happy customers and to
keep hackers out of personal PayPay and eBay
accounts.
eBay’s future growth:
International
Why not just everyone come and use same site?
Language
Distance
shipping costs go up significantly as get out of local area. Raises
cost to ship over borders. Lowers incentive.
Culture.
France told Yahoo to ban French users from English sites selling
Nazi memorabilia. Yahoo now tracks users with geographic-
filtering software Only about 12% of revenues come from cross-
border transactions.
Government Regulation.
Would there even be a debate over listing Nazi stuff in France or
Germany? No. Why? It's illegal
In Dec. '04 an eBay manager was jailed because the service sold a
pornographic video, even after eBay pulled the video after it was
discovered
Thank You!!!