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8 Disciplines Problem Solving Guide

The document describes the 8-D system for problem solving. It consists of 8 disciplines: 1) use a team approach, 2) describe the problem, 3) identify potential causes, 4) select likely causes, 5) choose and verify corrective actions, 6) implement permanent corrective actions, 7) prevent recurrence, and 8) congratulate the team. It also provides a typical timeline for investigations with milestones from problem detection to verifying permanent solutions.

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Atul Sharma
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399 views3 pages

8 Disciplines Problem Solving Guide

The document describes the 8-D system for problem solving. It consists of 8 disciplines: 1) use a team approach, 2) describe the problem, 3) identify potential causes, 4) select likely causes, 5) choose and verify corrective actions, 6) implement permanent corrective actions, 7) prevent recurrence, and 8) congratulate the team. It also provides a typical timeline for investigations with milestones from problem detection to verifying permanent solutions.

Uploaded by

Atul Sharma
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
  • The 8-D System
  • Typical Investigation Time Line
  • Process Tools

The 8-D System

Awareness 4. Identify 5. Choose/Verify


of Problem Potential Corrective Actions
Cause(s)

Use Team Select Likely Implement


1. Approach Causes 6. Permanent
Corrective Actions

Is the
Describe
2. the Problem
Potential
Cause a Prevent
No Root 7. Recurrence
Cause?

Implement and Yes


Verify Interim Congratulate
3. (Containment) Identify Possible
8. Your Team
Action(s) Solutions

8-Disciplines Problem Solving


Typical Investigation Time Line
Initiate Withdraw
Containment Actions Containment Actions
Problem Solving Efforts

Symptom D1
Appears
Internal
Establish Team
and/or Second D4 Verify Permanent
External Assessment Investigation Corrective Actions
Internal Group

D3 D5 D6 D7
D0 D2
First Third Assessment Implement Permanent
Assessment Internal Group Corrective Actions
Internal with
Individual Internal / External
Customer Involvement

This process can stop or loop back upon its self at any point in the process.

8-Disciplines Problem Solving


Process Tools
Past Present Future
Problem Solving / Decision Making / Planning and
Analysis Concerns Analysis Problem Prevention

D0

D1 Use Team Approach

Describe The
Problem D2
D3 Containment (Interim) Actions
Root Cause
Analysis D4 Implement
Choose/Verify Permanent
Corrective Action(s) D5 D6 Corrective
Action

Congratulate Prevent
the Team D8 D7 Recurrence
Action
8-Disciplines Problem Solving

8-Disciplines Problem Solving The 8-D System Awareness of Problem Use Team Approach Describe the Problem Implement and Verify
8-Disciplines Problem Solving Symptom Appears Internal and/or External First Assessment Internal Individual Second Assessment
8-Disciplines Problem Solving Process Tools Past Present Future Problem Solving / Analysis Decision Making / Concerns Analys

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