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ICICI Bank: Innovations in Banking Services

The document discusses ICICI Bank, one of India's largest private sector banks. It provides an overview of ICICI Bank's history and evolution since 1994. It also summarizes the various personal and business banking services offered by ICICI Bank, including deposits, loans, cards, investments, insurance, and its leadership in online and internet banking in India. Agro-farmer service centers are also discussed as an innovative initiative for rural micro-credit.

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25 views14 pages

ICICI Bank: Innovations in Banking Services

The document discusses ICICI Bank, one of India's largest private sector banks. It provides an overview of ICICI Bank's history and evolution since 1994. It also summarizes the various personal and business banking services offered by ICICI Bank, including deposits, loans, cards, investments, insurance, and its leadership in online and internet banking in India. Agro-farmer service centers are also discussed as an innovative initiative for rural micro-credit.

Uploaded by

lovingal
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd

- PRENSENTED BY

FAIZ KHAN.
PRIYA DUBEY.
HARISH ASNORA.
AQEELA ZAVERI.
RESHMA NAZ.
GULAFSHA.
 Indian Banking System
 History

 Service rendered

 SME-Service & delivery

 Online products

 Internet Banking

 Internet Banking-Statistics

 Agro-Micro-Credit Initiatives

 Agro-Farmer Service Centers (FSCs)

 Conclusion
Reserve Bank of India

Scheduled Commercial Regional Rural Co-operative & special


Banks Banks purpose Banks

Public Sector Banks Co-operative Banks


New Generation
Banks Development
Pvt. Sector Banks Financial Institutions
Old Generation Banks

Foreign Banks

3
 ICICI Bank is an “Industrial Credit &
Investment Corporation Of India”.
 ICICI Bank started as a wholly owned

subsidiary of ICICI Limited, an indian financial


institution, in 1994.
 Four years later company offered its share to

the public.
 ICICI Bank was first bank or financial

institution from non-Japan Asia to be listed


on the New York Stock Exchange (NYSE)
PERSONAL BANKING:
DEPOSITS
LOANS
CARDS
INVESTMENTS
INSURANCE
DEMAT SERVICES
WEALTH MANAGEMENT
NRI BANKING:
◦ MONEY TRANSFERE
◦ BANK ACCOUNTS
◦ INVESTMENTS
◦ PRPOERTY SOLUTIONS
◦ INSURANCE
◦ LOANS
BUSINESS BANKING:
◦ CORPORATE NET BANKING
◦ CASH MANAGEMENT
◦ TRADE SERVICES
◦ FX ONLINE
◦ SME SERVICES
◦ ONLINE TAXES
◦ CUSTODIAL SERVICES
 Drop  Information Processes all
box point
trade related
 High value cash  Logging requests requests for a
transactions city

Branch Call centre Trade finance


factory

Processes all
pure credit
related
requests
Account/
Relationship
Customer Credit factory
manager

 Provide
 Forall  Information support
transactions  Logging backbone for
except high requests all
value cash transaction
requests
ATM RPC/CPC
 Services
Internet
“Processing centres*” doorstep
deliveries

8
Pay Seal Corporate Infinity
Bill Junction
electronic payment online transfer/
Utility bill payments
system settlement system

e-banking in ICICI

ICICI Markets Business Multiplier


ICICI Direct and ICICI
online FX, Debt, web interface
Select
SME Portal

9
 First Bank in India to launch website -
1996
 First Bank in India to launch Internet

Banking - 1997
 First Bank in India to launch online bill

payment-1999
 Only Bank in India with million online

customers
 Monthly average transactions per online

customer- 7

10
 117% increase in transaction volume since
April 2001
 More than 1 million contacts in February
2002
 Coverage across 100 locations in the
country
 103% increase in internet banking
registrants since April ‘01
 84% increase in transactions since April ‘01

11
 Innovative structure for micro-credit in rural
areas

◦ Overcome the reach problem

◦ Lower administration costs

12
 FSC provides one stop solution to the
farmer
◦ Agro extension support
◦ Inputs and other services
◦ Credit
◦ Market linkage
◦ Rural infrastructure
 These FSCs are promoted by Agro Input
suppliers , and avoids duplication of
efforts by different players

13
 Research report is based on the survey .

 All things considered, the ICICI bank is far


ahead of many of the nationalized banks.

 As an NRI customer and a person used to


excellent banking.

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