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Assertiveness Training for Nurses

The document defines assertiveness as having self-confidence and a positive attitude towards oneself and others, without dominating others. It involves openly, honestly and directly expressing both positive and negative ideas while respecting one's own rights and the rights of others. Assertiveness allows one to take responsibility for themselves without judging or blaming others. The document outlines four response patterns - non-assertive, assertive, aggressive, and passive aggressive. It provides tips for being assertive, such as standing up for one's rights, using "I statements", and deciding when assertiveness is appropriate. The role of nurses in assertiveness training is also briefly mentioned.

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Mercy Jacob
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242 views24 pages

Assertiveness Training for Nurses

The document defines assertiveness as having self-confidence and a positive attitude towards oneself and others, without dominating others. It involves openly, honestly and directly expressing both positive and negative ideas while respecting one's own rights and the rights of others. Assertiveness allows one to take responsibility for themselves without judging or blaming others. The document outlines four response patterns - non-assertive, assertive, aggressive, and passive aggressive. It provides tips for being assertive, such as standing up for one's rights, using "I statements", and deciding when assertiveness is appropriate. The role of nurses in assertiveness training is also briefly mentioned.

Uploaded by

Mercy Jacob
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
  • Introduction
  • Definition of Assertiveness
  • What is Assertiveness?
  • Assertive Communication
  • Ten Points about Assertive Behaviours
  • Response Patterns
  • Types of Behaviour
  • Skills/Techniques of Assertiveness
  • Decision Making in Assertiveness
  • Role of Nurses in Assertiveness Training

Assertiveness

Presented by
Maj Mercy Jacob
1st year M Sc
Trainee officer
WHAT IS
ASSERTIVENESS?
Assertiveness is about self confidence which
means having a positive attitude towards
yourself and others.

“it is not about dominating others”


Assertive
communication
 It is the ability to express positive and negative ideas
and feelings in an open, honest and direct way.
 It recognises our rights whilst still respecting the
rights of others.
 It allows us to take responsibility for ourselves and
our actions without judging or blaming other people.
confidence

clear

control
Ten Points about Assertive
Behaviours
Or
Basic human rights
1 The right to be treated with respect.
2. The right to express feelings, opinions, and beliefs.
3. The right to say “no” without feeling guilty.
4. The right to make mistakes and accept the
responsibility for them.
5. The right to be listened to and taken seriously.
6. The right to change your mind.
7. The right to ask for what you want.
8. The right to put yourself first, sometimes.
9. The right to set your own priorities.
10. The right to refuse justification for your feelings
or behavior.
Response pattern
Based on response pattern 4 types
of behaviour are:
Non-assertive behaviour
I am not ok,you are ok
 Assertive behaviour
I am ok,you are ok
Aggresive behaviour
I am ok,you are not ok
Passive aggressive behaviour
I am not ok,you are not ok
Manipulative or passive
Lack of self confidence and low self esteem
Lack of self respect and lack of respect for others
Mistrustful and suspicious of others’ motives
Negative feelings and thoughts about self and others
Feel very wary towards others
Dishonest and indirect
Twist what others have said
Undermine others’ self esteem
Depressed and demotivated
Why is it difficult to say NO

If I say no,they may feel hurt or injected


If I say no this time, they may not like me anymore
If I say no this time,they may never ask again
They won’t take any notice if I say no
They would say ‘yes’ to me (and so I will feel guilty if I
refuse them)
I can’t say no, because I feel sorry for them
Behavioural concept of
assertiveness
Skılls/techniques of assertıveness
Standing up for ones right
Assuming responsibility
Broken record
Agreeing assertively
Inquiring assertively
Shifting from content to process
Skılls/techniques of assertıveness(cont)
Fogging/clouding
Defusing
Delaying assertively
Responding assertively
Using I statements
To decide when to be assertive

Do you know really what is the situation?


How much importance it has for you?
Will you get what you want?
Do you want to just express yourself?
What is your options?
Do you want an optimistic result?
 Are you ready to be assertive?
 Did you count to the 10?
 Is it beter to wait?
 Will you get anger to yourself, ,f you don’t
do anything?
 Have you done your best?
 What are the possible results and risks?
 Will assertiveness cause a change?
Role of nurse in assertiveness training

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