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Understanding Consumer Behavior Dynamics

This document summarizes key concepts from a chapter on consumer behavior: 1. It discusses why people purchase products and notes that products provide valuable benefits and satisfaction. Milkshakes for example satisfy hunger and boredom and are usually bought before 10am by commuters. 2. Consumer behavior plays an important role for businesses by providing insights for marketing and shaping society. It also helps consumers make responsible decisions. 3. Consumer motivations can be utilitarian, seeking to accomplish tasks, or hedonic, seeking gratification. These motivations influence different types of purchasing decisions. 4. Additional concepts covered include personality, values, consumer research methods, Maslow's hierarchy of needs, and market segmentation

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Glend Loresco
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0% found this document useful (0 votes)
54 views22 pages

Understanding Consumer Behavior Dynamics

This document summarizes key concepts from a chapter on consumer behavior: 1. It discusses why people purchase products and notes that products provide valuable benefits and satisfaction. Milkshakes for example satisfy hunger and boredom and are usually bought before 10am by commuters. 2. Consumer behavior plays an important role for businesses by providing insights for marketing and shaping society. It also helps consumers make responsible decisions. 3. Consumer motivations can be utilitarian, seeking to accomplish tasks, or hedonic, seeking gratification. These motivations influence different types of purchasing decisions. 4. Additional concepts covered include personality, values, consumer research methods, Maslow's hierarchy of needs, and market segmentation

Uploaded by

Glend Loresco
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

CONSUMER

BEHAVIOR
Mm elect 101 Chapter 2: ROLE OF CONSUMER BEHAVIOR

TimothyJoshuaVentayen
Why do people buy ?

 Product is a potential valuable of benefits .


 “ value “ of the product

Ex. Milk shakes satisfy hunger and ease boredom. It is usually


purchased before 10 AM and most of the buyers are commuters.
It is accessible and prepared fast. ( according to research )

TimothyJoshuaVentayen
TimothyJoshuaVentayen
TimothyJoshuaVentayen
Consumer Behavior’s Role in
Business and Society

 It provides an input to business/ marketing.


 Provides a force that shapes society.
 Provides input to making responsible decisions as a consumer.

TimothyJoshuaVentayen
Consumer Behavior and
Personal Growth

 Facing decisions as consumers includes choices that will affect


our professional careers, quality of life, very fiver of our families.
 Debt issues due to overspending / consumerism issues / credit
cards debts handling etc.
Thus :
1. Consumers associated with poor budget allocation.
2. The role of emotions in consumer decision making.
3. Avenues for seeking redress for unsatisfactory purchases.
4. Social influences on decision making, including peer pressure.
5. The effect of the environment on consumer behavior.

TimothyJoshuaVentayen
Technological Changes

 Why do people go to a store when they could simple purchase the


products on line and pay on digital debit system?
 Ex. O shopping
 Shopping online can be valuable experience but are “virtual shopping”
and “real shopping” gratifying in the same way ?

TimothyJoshuaVentayen
Changing Communications

 Once upon a time, consumers’ favorite form of communication was


face-to-face
 But now, text messaging, face book , twitter , etc.
 Marketers are fast learning how to use these tools to communicate with
consumers.

TimothyJoshuaVentayen
Changing Economy

 In a “downturn economy”, consumer spending has changed in several


ways.
 Consumers are more cautious about spending money and react more
favorable to price-cutting policies.
 If the bad economies continues , consumers will likely continue to be
more cautious about spending.
 In “upturn economy” , consumer spending may turn to unwise decisions
and there are several changes too.

TimothyJoshuaVentayen
Market Segmentation Practices

Undifferentiated marketing – focus on serving very large segments in which


consumers do not have specific desires.
Adopt a production orientation wherein innovation is geared primarily
toward making the production process as efficient and economic as
possible.
Certain types of widely consumed items ( gasoline, soft drinks, white
bread)
Undifferentiated market approach makes the most sense. ( toothpaste (
Crest isn’t made specially for one consumer and it is sold in huge
quantities.

TimothyJoshuaVentayen
Differentiated marketing - serve multiple segments each with a unique
product offering. Emphasize matching of a product with a segment.
Also known as the one-to-one marketing. The company offers a unique
product to each individual customer and treats each customer as a
segment of one.
 Casinos develop promotional packages for individual customers
based on information collected and stored about customer’s
preferences
 Differentiated marketing focuses on a specific market, a “different”
market that is interested in buying a certain type of product….
 Undifferentiated marketing is designed to appeal to a broad range
of customers.
TimothyJoshuaVentayen
 differentiated marketing strategy is when a company creates
campaigns that appeal to at least 2 market segments or
target groups. For example a store can promote a sale that
appeals to people in at least 2 cities or locations or a company
can market a product that appeals to women in at least 2 age
groups.
 example of product differentiation
 choosing between different mineral brands. The customer
doesn’t know the real difference but chooses one anyway.
Two ice-cream stalls selling similar ice- creams but the
customer chooses the one closer to them because he is
indifferent between them.

TimothyJoshuaVentayen
Niche marketing – practiced by firms that specialize in serving one market segment with particularly unique demand
characteristics.
Is the subset of the market on which a specific product is focused. The product features aimed at satisfying specific
market needs, as well as the price range, production quality and demographics that it is intended to target. It is a small
market segment
Example
price – luxury, moderate, discount
Demographics – gender, age, income level, education l level
Level of quality – premium, handmade, economical
Psychographics – values, interest, attitudes

examples
 healthy food and drinks on the go
 Reusable food wrap
 Buy it for life
 Cool socks
 Smart backpacks
 Quality tea
Consumer Research

 Interpretive Research - seeks to explain the inner meanings and


motivations associated with specific consumption experiences.
Researchers interpret meanings rather than analyzing the data.
 Qualitative Research - tools include case analysis, clinical interviews,
focus group interviews where respondents are usually free to respond in
their own words or simply through their own behavior. Results are
considered research dependent.
 Phenomenology - where researchers relies on casual interviews.
 Ethnography - has roots in anthropology and often involves analyzing
the artifacts associated with consumption.

TimothyJoshuaVentayen
Quantitative Consumer Research - addresses questions about consumer
behavior using numerical measurement and analysis tools.
The measurement is usually structured where consumer will simply choose a
response from among alternatives supplied by the researcher.
 Discover ideas using exploratory research
 Observe and interpret
 Free forms
 Results are subjective
 Small samples
 Exploratory designs

TimothyJoshuaVentayen
General Hierarchy of Motivation

 Maslow ‘s Hierarchy of Needs


 Physiological – basic survival ( food, drink, shelter etc. )
 Safety and security – the need to be secured and protected
 Belongingness and love – the need to feel like a member of a
family or community
 Esteem – the need to be recognized as a person of worth
 Self- actualization- the need for personal fulfillment

TimothyJoshuaVentayen
Classification of consumer
motivations

 Utilitarian Motivation – is a drive to acquire products that consumers


can use to accomplish things. It helps a consumer maintain his or her
state , these motivations work much like homeostatis .

 Hedonic motivation – involves a drive to experience something


personally gratifying. It is emotionally satisfying. Ex. On-line shopping.

TimothyJoshuaVentayen
Utilitarian Motivations leads to…

 Choosing the most convenient place to have lunch


 Buying a tank of gas for the car
 Choosing to shop with retailers that are seen as useful and
easy to use
 Using air freshener to cover up a range smell in the apartment
 Going gift shopping out of a sense of obligation to give a gift

TimothyJoshuaVentayen
Hedonic Motivations leads to…

 Going out to a trendy , new restaurant for dinner


 Driving the car fast on a curvy road even when not rushed
 Choosing to shop with retailers that are seen as fun and
exciting
 Using air freshener because one really enjoys the smell
 Giving a gift to enjoy the giving process and the joy the
recipient experiences when opening the gift

TimothyJoshuaVentayen
Personality and Consumer Behavior

 As the totality of thoughts, emotions, intentions and behaviors


that a person exhibits consistently as he adapts to his
environment.
 Personality is unique to an individual
 Personality can be conceptualized as a combination of
specific traits or characteristics
 Relatively stable and interact with situations to influence
behavior
 Specific behaviors can vary across time

TimothyJoshuaVentayen
Value and the Consumer Behavior
Value Framework

 Represents consumer behavior theory illustrating factors that


shape consumption-related behaviors and ultimately
determine the value associated with consumption.

 Customer Relationship Management(CRM) – tracks detailed


information about customers so marketers can make
customer- oriented decisions that hopefully lead to longer-
lasting relationships.

TimothyJoshuaVentayen
End of Chapter 2

Preapared by:
Mr. Timothy Joshua M. Ventayen, LPT
Instructor I

AIM HIGH BSBA Students!!! =)

TimothyJoshuaVentayen

Common questions

Powered by AI

Market segmentation allows businesses to tailor their products and marketing strategies to specific consumer groups. Undifferentiated marketing targets a broad audience with general products, while differentiated marketing caters to multiple segments with unique offerings. Niche marketing focuses on a very specific segment with precise needs, enhancing product appeal by addressing distinct consumer demographics and psychographics. These practices enable efficient allocation of marketing resources and increase the effectiveness of promotional efforts .

Interpretive research methods, such as phenomenology and ethnography, focus on understanding the inner meanings and motivations behind consumer behaviors through qualitative data and subjective analysis. In contrast, quantitative research employs numerical measurement and structured analysis tools to quantify behaviors and identify trends. While interpretive research provides depth of understanding and contextual insights, quantitative research offers breadth and generalizability, allowing for a comprehensive view of consumer behavior .

When designing a differentiated marketing strategy, companies should consider factors such as consumer demographics, psychographics, and the specific needs and preferences of targeted segments. Additionally, they should analyze market data to identify distinct consumer groups and devise unique product offerings that match segment-specific demands. This approach ensures personalized customer experiences and boosts brand loyalty, as consumers perceive the products as tailored to their individual needs .

Consumers may continue accumulating credit card debt due to poor financial management skills, emotional spending, or societal pressures to maintain a certain lifestyle. Despite the availability of financial management tools, emotions such as stress or anxiety can lead to impulsive buying. Furthermore, social influences and marketing strategies that promote consumerism can exacerbate debt accumulation, highlighting the need for better financial education and responsible spending habits .

Emotional factors play a crucial role in consumer decision-making by influencing preferences and purchase decisions. For instance, products that evoke positive emotions or experiences, such as a pleasurable fragrance or an enjoyable shopping environment, can drive consumer choices. Emotions also affect post-purchase satisfaction and loyalty, as consumers may return to brands or products that consistently provide positive emotional experiences .

Personality traits, which encompass consistent thoughts, emotions, and behaviors, can significantly influence consumer behavior and purchasing decisions by affecting preferences for products and brand choices. For instance, introverted individuals may prefer online shopping over in-store visits, while extroverted individuals might enjoy the social interaction of traditional shopping. Understanding personality traits helps marketers create targeted strategies that align with consumer preferences and enhance engagement .

Consumer behavior influences business practices by providing input for marketing strategies and shaping product offerings to meet consumer needs. It affects societal practices by shaping societal norms and influencing responsible consumer decision-making, such as addressing overspending and promoting sustainable consumption .

Changing economic conditions significantly impact consumer spending habits, with downturns leading to increased caution and preference for price-cutting strategies. During economic upturns, consumers might revert to less cautious spending, often making uninformed purchasing decisions. These shifts necessitate adaptive marketing strategies that address consumer sentiment and promote value perception to maintain engagement and drive sales during varying economic phases .

Utilitarian motivations drive consumers to acquire products that fulfill practical needs, such as buying gas for transportation or choosing a convenient lunch spot. These motivations maintain a consumer's state, similar to homeostasis. In contrast, hedonic motivations are centered around emotional gratification, such as dining at a trendy restaurant for the experience or shopping for fun. Understanding these motivations helps marketers tailor experiences that appeal to both practical and emotional consumer needs .

Technological advancements, such as online shopping platforms, can transform consumer behaviors by reducing the need for physical store visits and enabling 24/7 access to products. However, the gratification from virtual shopping differs from physical store visits, as the sensory and social experiences may not fully translate online. Additionally, digital payment systems enhance convenience, but may also reduce consumer's conscious spending decisions, affecting budget management .

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