WORK DESIGN
• Job Design
• Specialization
• Behavioral Approaches to Job Design
Matter of •
•
Motivation
Teams
study: •
•
Ergonomics
Quality of Work
• Compensation
ELEMENTS OF TWO BASIC SCHOOL OF
THOUGHTS:
Efficiency school Behavioural school
It emphasizes a systematic, It emphasizes satisfaction of
logical approach to job wants and need.
design.
JOB DESIGN
JOB DESIGN INVOLVES SPECIFYING THE CONTENT AND METHODS OF
JOBS.
What will be done in
a job
Who will do the job
Job
Designers
How the job will be
focus is on done
Where the job will
be done
Work that concentrates on some aspect of a product
or service.
FOCUS – Concentrates one’s effort towards one
SPECIALIZATION type of work and thereby become proficient at that
type of work.
EXAMPLES - Assembly line to medical
specialties, college professors often specialize in
teaching certain courses ,etc.
ADVANTAGES & DISADVANTAGES
ADVANTAGES DISADVANTAGES
FOR MANAGEMENT: FOR MANAGEMENT:
Difficult to motivate quality
High productivity
Worker dissatisfaction lead to
Simplifies training absenteeism and high turnover
Low wage cost FOR EMPLOYEES:
FOR EMPLOYEES: Monotonous work
Low education and skill requirements Limited opportunities for advancement
Little control over work
Minimum responsibilities
Little opportunity for self fulfilment
Little mental effort needed
ERGONOMICS
• Derived from two Greek words:
• “Nomoi”- meaning natural laws
• “Ergon” meaning work
• ERGONOMICS is the science and the art of
fitting the job and the workplace to wotkers
needs.
• It’s the study of work
• It’s a way to make jobs/tasks fit the employees
better.
• It a way to make work easier
WHY IS ERGONOMICS IMPORTANT?
• Ergonomics is important because when you’re doing a
job and your body is stressed by an awkward posture,
extreme temperature, or repeated movement your
musculoskeletal system is [Link] body may begin
to have symptoms such as fatigue, discomfort, and pain,
which can be the first signs of a musculoskeletal
disorder.
Physical ergonomics:
it’s the human body’s responses to physical and
physiological work loads. E.g. : repetitive movements,
layout, health and safety.
TYPES OF
Cognitive ergonomics:
it deals with the mental processes and capacities of
ERGONOMICS
humans when at work. E.g.: mental workload,
decision making, human-computer interaction and
work stress.
Organizational ergonomics:
it deals with the organizational structure, policies
and processes in the work environment.
Eg: shift work, job satisfaction, motivation, supervision,
teamwork, telecommuting and ethics.
QUALITY OF WORK
LIFE
• IT IS DEFINED AS THE FAVOURABLE CONDITIONS AND
ENVIRONMENTS OF WORK PLACE THAT SUPPORT AND PROMOTE
EMPLOYEE SATISFACTION BY PROVIDING THEM WITH REWARDS, JOB
SECURITY, AND GROWTH OPPORTUNITIES.
• QWL AFFECTS NOT ONLY WORKERS OVERALL SENSE OF WELL
BEING AND CONTENTMENT, BUT ALSO WORKERS PRODUCTIVITY.
QUALITY OF WORK LIFE
KEY ASPECTS
• Getting along well with co-workers.
• Having good Managers.
• Having Leadership style.
• Working conditions and compensations.
WORKING CONDITIONS
Physical Factors
• Temperature and Humidity
• Ventilation
• Illumination
• Noise and Vibration
WORKING CONDITIONS
Physical Factors
• Work Time and Work Breaks
• Occupational Health Care
• Safety
COMPENSATION
• Compensation schemes:
• Time based-- most common in healthcare
• Output based-- more difficult to operationalize, yet pay is related to efforts
• Incentive Systems
• Profit sharing plans-- receive % of profits
• Gain sharing plans-- receive a % of the value (i.e., cost savings) realized through
increases in productivity