Role of Butler Handling Guest Luggage
Role of Butler Handling Guest Luggage Procedure :
• Butler check the EAL ( Expected arrival list ) for the VIP guest.
• Prepare for the VIP guest need.
• Standby in the lobby.
• Greeting, warm welcoming, and identify self to the guest.
• Contact the bellboy for bring the guest luggage and property to guest room.
• Escort guest to the room and offer the hotel facilities explanation.
• Arrive in front of the room, butler open the door and pleased to the guest for entry
to the room first.
• Bellboy place the luggage and property in the luggage rack and double check.
• Butler explain the room facilities to the guest.
• Butler ask permission to the guest for unpacking/packing the luggage and
property.
• Butler offer any assistance to the guest and last greeting.
Conversation :
A = Butler
B = Guest
• Butler standby in the lobby before the guest arrive at the hotel.
• The guest arrived at the hotel, door girl open the door car.
• Door girl, and butler greeting and warm welcoming to the guest.
A = Good afternoon Ms./Mr. _____________, welcome to_____________________,
my name is ______________, and I'm your butler.
B = Good afternoon, ohh nice to see you _______.
A = Nice to see you too, ___________and I will serve you during your stay.
B = Hhm I see, thank you _______.
A = You’re welcome, Ms./Mr. _____________. I will escort you to the room and for
your luggage and property our bellboy will bring to your room.
B = Ok, you can ask about my luggage and property to my assistance.
A = Certainly Ms./Mr. _____________.
• Butler escort guest to the lift and show the guest how to use the key.
Butler to lead the way and at the same time explain about hotel
facilities.
A = Ms./Mr. _____________before we go to the room allow me to
explain our hotel facilities. Breakfast will be available at Mary’s garden
restaurant located at Lobby level from 06.00-10.00 am. We also have
Café and business center at lobby level, our meeting rooms located on
2nd floors, the Swimming pool, Spa & Fitness center are on the 5th
floor. Let us know if you need to make a reservation for our restaurant
or spa.
B = Yes, the great hotel.
• On the way to the room, show the nearest fire exit. In front of the
room butler presses the doorbell by saying “butler service”. Butler open
the door and show guest how to use key for the door and for electricity
panel.
• Putting and placing the luggage, after that offer the guest for room
facilities explanation.
A = Ms./Mr. ____________, allow me to explain the room facilities, we
have the Save Deposit box inside the wardrobe, honor bar don’t forget to
fill the mini bar list if you want to consume snack or drink, this is the
remote control for your television channel list is on the top of the TV, and
the beside is drawing table, standing lamp pressing up or down button for
turn on/off, you have room view to the mountain, and this is your bed side
lamp, telephone to make an outgoing call please press nine follow by the
number or you may press zero for operator assistance, one for
housekeeping, two for laundry, and three for room service, this is you air
conditioner the last this is your bathroom for the water tap press red
button for hot water or blue for cold water.
B = Alright, I will ask you again if I forget.
A = Its my pleasure Ms./Mr. ____________.
• Butler ask permission to the guest for unpacking/packing the
luggage and property ( hang in the wardrobe or fold for unpacked
clothes and place the property in drawers or the correct place).
A =Ms./Mr. _____________may I unpacking your luggage or property and place
in
the correct.
B = Yes, please you can do it now.
A = Thank you Ms./Mr. _____________
• After unpacking/packing the luggage and property, butler offer any assistance to
the
guest and farewell to guest and wish to have a pleasant stay with us.
A = Ms./Mr. _____________, is there anything else I can do to assist you?
B = Ohh, no I think it’s enough, thank so much ____________.
A = Its my pleasure Ms./Mr. _____________, should you need further assistance
during
your stay with
us, please do not hesitate to contact me with speed dial 2323.
B = Ok, I will contact you again if I need something or etc.
