Applicate english when
solving a problem
Windy freska, Ns [Link]
Problem Solving
Objectives
Learn how to state and clarify a problem
Develop a procedure for problem solving
Learn the traps
in problem solving
What’s typical?
Self-Doubt
Over Confidence
Procrastination
Flip-flops
Desperation!
WRONG!
Six Criteria for Effective Decisions
Focuses on what is important
Logical and consistent
Acknowledges objective and subjective
factors, blends analytical and intuitive
thinking
Does not gather too much information
Tries to reach consensus
Straightforward, reliable, easy to use,
flexible
Problem Solving Steps
State the problem carefully
Acknowledge complexities
Avoid assumptions and prejudices
Specify the objectives
Create imaginative alternatives
Understand the consequences of the
alternative
Grapple with your tradeoffs………con’t
Problem Solving Steps, con’t
Clarify uncertainties
Think about your risk tolerance and the
risks of each alternative
Consider linked decisions
Each alternative opens or closes future options
What’s the best solution?
A good solution
to a well-posed Is a
problem…. almost
always
a smarter An excellent
choice solution to a
than.. poorly posed
problem
What Objectives Do
Help determine what information
to seek
Explain your choices to others
Determine the importance of,
time and effort devoted to the
problem
How to identify objectives
Write down the concerns you hope to
address:
Wish list
Worst possible outcome
Impact on others
Insights from others
What’s a good alternative but unfeasible?
What is bad about the worst alternatives?
Alternatives
Use your objects and ask HOW?
Challenge constraints to your alternatives
Set high aspirations
Think through your alternatives before
consulting others
Learn from past experience
Then ask others for suggestions
How to generate alternatives
Brainstorming
Just list alternatives, don’t evaluate
Never stop looking for alternatives
Look for win-win alternatives
Stop when you’ve thought through
alternatives
One solution would satisfy you
But still have a range of alternatives