Managed Services
Background
150+ Domain Experience in
25+ years of Experts and 300+ Trusted High Technical Implementing
experience Skilled People Clients Expertise Complex
Team Projects
Technical ability
Experience in integrating and managing large and complex
environments for customers in Financial, Manufacturing and
Services verticals
Deep technical expertise backed by certifications in
Cloud,Compute,Storage, Networking and Security domains
Decades of experience in delivering and managing solutions with
Cisco, EMC, Microsoft, VMware and Symantec while sustaining
strong partnerships with these OEMs
Strong process knowledge in IT service delivery with
management ability
Business Value
Creating profitable client relationships
Drive operating efficiency of Investments in resources and tools
Expertise in transitioning to a global delivery model
Enabling and sustaining a 24/7 support service model
Service offerings
Professional services
•Design , Implementation and integration
•Network, Security, Mobility, Compute, Storage and
Virtualization
•Migration
Monitoring as a Service (MaaS)
Managed services
Monitoring as a Service
Infrastructure monitoring enables you to focus on incident and
problem management
Perform fault and performance monitoring, asset management,
patch management and vulnerability scanning
Triaging Monitoring alerts
Uses your existing tools and our deep experience to rapidly deploy
into customer environments
24/7 coverage
Meet SLA targets
Ability to scale and allows you focus on higher value offerings
Managed Services
Monitoring/Level 1/2
End user support Datacenter Network Security
management management management
• Service Desk • Network Links • Firewall/ VPN
• Cloud
• Desktop Support • Routers & Switches • IDS/IPS
• Servers/Virtual
• VDI environment • IP Telephony • AAA & NAC Devices
• Application • Active directory • Wireless N/W • Mobility
• Antivirus Software • Messaging • Unified • VA/PT
communications
• Software deployment • Database
• SIEM
• Load Balancing
• Storage
• Malware
• Application
• Backup Visibility and
control
Typical engagement
24/7 enablement
Non business hour support
Weekends and Holiday
Eyes on Glass monitoring
Level 1/ Level 2 tech support
OS/Networks/Security/AD/Cloud/Servers/Storage
Standard client on boarding
Triage and ticketing
SOP based delivery and SOP enhancement
Email based interaction
Skype/Webex based team collaboration and reviews
DC IT Infrastructure
United States
RMM Tool
Ticketing Tool
Delivery model
Site-Site VPN
Internet
Helpdesk/Service
desk resources Tier 3 /Expert
Level resources
Chennai,India
OffShore
Monitoring /Level 1/Level 2
resources
Case study – Colorado based MSP
The Objective The Challenges The Solution
24/7 Managed Services Staffing for 24/7 24/7 Monitoring and
Skilled Manpower support with a
dedicated team of
engineers
Triage and call
escalation to L2/L3
resources in US
SLA tracking and
escalation for missed
SLAs
Case study- 3 years hence!
Windows AD
Linux Webserver Storage Networks DC Infra
Vmware DB
24/
Monitoring, Level 1 and 2
7
-Significant improvement in SLA’s
-Cost saving
- Enabled key resources to on focus on high pay off activities like
Internal
projects, New Logo acquisition , new revenue streams etc
Value proposition
Experience in transitioning to a global delivery model.
Skilled and Certified manpower
Design, Implementation and integration experience with proven
track record
State of art tools
Partnership with US based NMS tool provider
Connectivity infrastructure
Hosted Technology infrastructure in Tier 3+ datacenter
10 year experience in Manpower augmentation and
Infrastructure management service
Decades of technical expertise with Leading technology
companies including Cisco,EMC,Microsoft,RSA,IBM,Symantec and
VMware
Experience in managing enterprise accounts
Stable and reliable technology integration partner for many
enterprise customers for over 25 years
Infra,App, Process Triage Reporting/
Monitoring Service Desk Client Communication
Administration Management
Applications Common Interface Managed
User
Ops Issues Reporting
Account
Helpdesk
Transaction Management
Monitoring Performance Parameters
Trouble & frequency
Infra Admin
Ticketing
Log Diagnostics
Monitoring App Admin Tool
SOP based Integration
Problem
resolution Real Time
Session Archival/Bac Identification
Monitoring kups etc
Ticket Escalation Reporting
Assignment Path Defined
Process Master Data
Monitoring Config Periodic /
Escalation Root Cause Quarterly
Management analysis Review
Usage Patch Mgmt
Patterns
End User Problem SLM
Interface Interface
System resolution
Mgmt
Performance
SLM
Production
Availability Support
