E-Commerce
Meaning
E-commerce (electronic commerce or EC) is the buying
and selling of goods and services on the Internet.
Also called "e-business," "e-tailing" and "I-commerce."
Sometimes interchangeably used with EDI
The electronic communication of business transactions,
such as orders, confirmations and invoices, between
organizations.
History
• Started in 1970s: e.g. EFT, EDI.
• EDI allowed businesses to send commercial documents like
purchase orders or invoices electronically.
• EFT facilitated funds transfer over the net.
• Growth and acceptance of credit cards, automated teller machines
(ATM) and telephone banking in the 1980s were also forms of
electronic commerce.
• 1990s onwards, electronic commerce would additionally include
enterprise resource planning systems (ERP), data mining and data
warehousing.
Common Business Applications
Email
Shopping cart
Teleconferencing
software
Domestic and Online shopping
international and order
payment systems tracking
Online office suites Online banking
Types
Business to Consumer (B2C)
Business to Business (B2B)
Business to Employee (B2E)
Consumer to Business (C2B)
Consumer to Consumer (C2C)
M-Commerce
Business to Consumer
Business that sells products or provides services to end user consumers.
Examples:
Dell International
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Services
Business to Business
Company Web
Sites
Product Supply
& procurement
Exchange of products, exchanges
services, or information
between businesses
Broking Sites
Information
Sites
Business to Employee
Online
insurance policy
management
Electronic commerce uses an
intra-business network which Special
allows companies to provide Examples Employee offers
products and/or services to their
employees.
Employee
benefit reporting
Consumer to Business
Business model in which Examples
consumers (individuals) • [Link]
offer products and
services to companies • [Link]
and the companies pay • [Link]
them.
Consumer to Consumer
Involves the electronically-facilitated transactions between consumers through some
third party.
Examples
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Business Point of view
Corporate Operational
Point of View Point of View
Business Reduction in
without Barriers time required
Cheaper mode
of doing Reduction in
Business personnel
transactions required
Ideal for niche Reduction in
products strain on other
resources
Faster and
convenient
Reduction in
sorting out
time
Customer’s Better
Helpful in
comparisons
Point of buyer
View decisions
Increasing
opportunity
for buying
alternative
products
DISADVANTAGES
Heavily dependent on third-party firms such as Google, etc.
Online you don't have the presence you get offline.
Time for delivery of physical products.
Physical product, supplier & delivery uncertainty.
Limited and selected sensory information.
Returning goods
Privacy, security, payment, identity, contract
M-COMMERCE
M-Commerce
• M-commerce (mobile commerce) is the buying and selling of
goods and services through wireless handheld devices such as
cellular telephone and personal digital assistants (PDAs).
• Technology used: WAP, GPRS
• Examples: Mobile Banking, Information Services,
Telecommunication, etc.
Examples
Advantages
required
and when
High speed websites as
services required
Access the
Positive
reaction of the
Form factors consumers due
to wide range
of services
offered
Disadvantages
Small Screens
Technology
Constraints
Use of graphics
limited
User interface is
difficult
Limited
bandwidth
CONCLUSION
Conclusion
• "E-commerce is an evolution“
• E-Commerce can be a very rewarding venture, but it should not be
undertaken lightly. There is a lot of information to absorb.
• By using electronic technology through the internet, it achieved
– More competitions, more marketplaces, faster transactions, and more
advanced technologies to make activities between customers and producers
more active.
– We as customers and internet users are responsible to keep our e commerce
healthy and safe so that e-business can be more reliable in the future
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