Standard Costs and the
Balanced Scorecard
Chapter Ten
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10-2
Standard Costs
Standards are benchmarks or “norms”
for measuring performance. Two types
of standards are commonly used.
Quantity standards Cost (price)
specify how much of an standards specify
input should be used to how much should be
make a product or paid for each unit
provide a service. of the input.
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10-3
Standard Costs
Deviations from standards deemed significant
are brought to the attention of management, a
practice known as management by exception.
Standard
Amount
Direct
Material
Direct Manufacturing
Labor Overhead
Type of Product Cost
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-4 Exhibit
10-1
Variance Analysis Cycle
Take
Identify Receive corrective
questions explanations actions
Conduct next
Analyze period’s
variances operations
Prepare standard
Begin
cost performance
report
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10-5
Setting Standard Costs
Accountants, engineers, purchasing
agents, and production managers
combine efforts to set standards that encourage
efficient future production.
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10-6
Setting Standard Costs
Should we use I recommend using practical
ideal standards that standards that are currently
require employees to attainable with reasonable and
work at 100 percent efficient effort.
peak efficiency?
Engineer Managerial
Accountant
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10-7
Learning Objective 1
Explain how direct
materials standards
and direct labor
standards are set.
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10-8
Setting Direct Material Standards
Price Quantity
Standards Standards
Final, delivered Summarized in
cost of materials, a Bill of Materials.
net of discounts.
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10-9
Setting Standards
Six Sigma advocates have sought to
eliminate all defects and waste, rather than
continually build them into standards.
As a result allowances for waste and
spoilage that are built into standards
should be reduced over time.
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10-10
Setting Direct Labor Standards
Rate Time
Standards Standards
Often a single Use time and
rate is used that reflects motion studies for
the mix of wages earned. each labor operation.
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10-11
Setting Variable Overhead Standards
Rate Activity
Standards Standards
The rate is the The activity is the
variable portion of the base used to calculate
predetermined overhead the predetermined
rate. overhead.
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10-12
Standard Cost Card – Variable
Production Cost
A standard cost card for one unit of
product might look like this:
A B AxB
Standard Standard Standard
Quantity Price Cost
Inputs or Hours or Rate per Unit
Direct materials 3.0 lbs. $ 4.00 per lb. $ 12.00
Direct labor 2.5 hours 14.00 per hour 35.00
Variable mfg. overhead 2.5 hours 3.00 per hour 7.50
Total standard unit cost $ 54.50
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10-13
Standards vs. Budgets
Are standards the A standard is a per
same as budgets? unit cost.
A budget is set for Standards are often
used when
total costs. preparing budgets.
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10-14
Price and Quantity Standards
Price and and quantity standards are
determined separately for two reasons:
The purchasing manager is responsible for raw
material purchase prices and the production manager
is responsible for the quantity of raw material used.
The buying and using activities occur at different times.
Raw material purchases may be held in inventory for a
period of time before being used in production.
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10-15
A General Model for Variance Analysis
Variance Analysis
Price Variance Quantity Variance
Difference between Difference between
actual price and actual quantity and
standard price standard quantity
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10-16
A General Model for Variance Analysis
Variance Analysis
Price Variance Quantity Variance
Materials price variance Materials quantity variance
Labor rate variance Labor efficiency variance
VOH spending variance VOH efficiency variance
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10-17
A General Model for Variance Analysis
Actual Quantity Actual Quantity Standard Quantity
× × ×
Actual Price Standard Price Standard Price
Price Variance Quantity Variance
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10-18
A General Model for Variance Analysis
Actual Quantity Actual Quantity Standard Quantity
× × ×
Actual Price Standard Price Standard Price
Price Variance Quantity Variance
Actual quantity is the amount of direct
materials, direct labor, and variable
manufacturing overhead actually used.
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10-19
A General Model for Variance Analysis
Actual Quantity Actual Quantity Standard Quantity
× × ×
Actual Price Standard Price Standard Price
Price Variance Quantity Variance
Standard quantity is the standard quantity
allowed for the actual output of the period.
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-20
A General Model for Variance Analysis
Actual Quantity Actual Quantity Standard Quantity
× × ×
Actual Price Standard Price Standard Price
Price Variance Quantity Variance
Actual price is the amount actually
paid for the input used.
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-21
A General Model for Variance Analysis
Actual Quantity Actual Quantity Standard Quantity
× × ×
Actual Price Standard Price Standard Price
Price Variance Quantity Variance
Standard price is the amount that should
have been paid for the input used.
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10-22
A General Model for Variance Analysis
Actual Quantity Actual Quantity Standard Quantity
× × ×
Actual Price Standard Price Standard Price
Price Variance Quantity Variance
(AQ × AP) – (AQ × SP) (AQ × SP) – (SQ × SP)
AQ = Actual Quantity SP = Standard Price
AP = Actual Price SQ = Standard Quantity
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10-23
Learning Objective 2
Compute the direct
materials price and
quantity variances and
explain their significance.
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10-24
Material Variances Example
Glacier Peak Outfitters has the following direct
material standard for the fiberfill in its mountain
parka.
0.1 kg. of fiberfill per parka at $5.00 per kg.
Last month 210 kgs of fiberfill were purchased
and used to make 2,000 parkas. The material
cost a total of $1,029.
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-25
Material Variances Summary
Actual Quantity Actual Quantity Standard Quantity
× × ×
Actual Price Standard Price Standard Price
210 kgs. 210 kgs. 200 kgs.
× × ×
$4.90 per kg. $5.00 per kg. $5.00 per kg.
= $1,029 = $1,050 = $1,000
Price variance Quantity variance
$21 favorable $50 unfavorable
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-26
Material Variances Summary
Actual Quantity Actual Quantity Standard Quantity
× × ×
Actual Price Standard Price Standard Price
210 kgs. 210 kgs. 200 kgs.
× $1,029 ×
210 kgs ×
$4.90 per kg. $5.00per
= $4.90 perkg
kg. $5.00 per kg.
= $1,029 = $1,050 = $1,000
Price variance Quantity variance
$21 favorable $50 unfavorable
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-27
Material Variances Summary
Actual Quantity Actual Quantity Standard Quantity
× × ×
Actual Price Standard Price Standard Price
210 kgs. 210 kgs. 200 kgs.
× 0.1 kg per parka× 2,000 parkas ×
$4.90 per kg. $5.00
= 200 per
kgs kg. $5.00 per kg.
= $1,029 = $1,050 = $1,000
Price variance Quantity variance
$21 favorable $50 unfavorable
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-28
Material Variances:
Using the Factored Equations
Materials price variance
MPV = AQ (AP - SP)
= 210 kgs ($4.90/kg - $5.00/kg)
= 210 kgs (-$0.10/kg)
= $21 F
Materials quantity variance
MQV = SP (AQ - SQ)
= $5.00/kg (210 kgs-(0.1 kg/parka 2,000 parkas))
= $5.00/kg (210 kgs - 200 kgs)
= $5.00/kg (10 kgs)
= $50 U
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10-29
Isolation of Material Variances
I’ll start computing
I need the price variance the price variance
sooner so that I can better
when material is
identify purchasing problems.
purchased rather than
You accountants just don’t when it’s used.
understand the problems that
purchasing managers have.
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10-30
Material Variances
The price variance is
Hanson purchased and
computed on the entire
used 1,700 pounds.
quantity purchased.
How are the variances
computed if the amount The quantity variance
purchased differs from is computed only on
the amount used? the quantity used.
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-31
Responsibility for Material Variances
Materials Quantity Variance Materials Price Variance
Production Manager Purchasing Manager
The standard price is used to compute the quantity variance
so that the production manager is not held responsible for
the purchasing manager’s performance.
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10-32
Responsibility for Material Variances
Your poor scheduling
I am not responsible for sometimes requires me to
this unfavorable material rush order material at a
quantity variance. higher price, causing
You purchased cheap unfavorable price variances.
material, so my people
had to use more of it.
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-33
Quick Check Zippy
Hanson Inc. has the following direct material
standard to manufacture one Zippy:
1.5 pounds per Zippy at $4.00 per pound
Last week, 1,700 pounds of material were
purchased and used to make 1,000 Zippies.
The material cost a total of $6,630.
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-34
Quick Check Zippy
Hanson’s material price variance (MPV)
for the week was:
a. $170 unfavorable.
b. $170 favorable.
c. $800 unfavorable.
d. $800 favorable.
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-35
Quick Check Zippy
Hanson’s material price variance (MPV)
for the week was:
a. $170 unfavorable.
b. $170 favorable.
c. $800 unfavorable.
MPV = AQ(AP - SP)
d. $800 [Link] = 1,700 lbs. × ($3.90 - 4.00)
MPV = $170 Favorable
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-36
Quick Check Zippy
Hanson’s material quantity variance (MQV)
for the week was:
a. $170 unfavorable.
b. $170 favorable.
c. $800 unfavorable.
d. $800 favorable.
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-37
Quick Check Zippy
Hanson’s material quantity variance (MQV)
for the week was:
a. $170 unfavorable.
b. $170 favorable.
c. $800 unfavorable.
d. $800 favorable.
MQV = SP(AQ - SQ)
MQV = $4.00(1,700 lbs - 1,500 lbs)
MQV = $800 unfavorable
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-38
Quick Check Zippy
Actual Quantity Actual Quantity Standard Quantity
× × ×
Actual Price Standard Price Standard Price
1,700 lbs. 1,700 lbs. 1,500 lbs.
× × ×
$3.90 per lb. $4.00 per lb. $4.00 per lb.
= $6,630 = $ 6,800 = $6,000
Price variance Quantity variance
$170 favorable $800 unfavorable
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-39
Quick Check Continued Zippy
Hanson Inc. has the following material standard
to manufacture one Zippy:
1.5 pounds per Zippy at $4.00 per pound
Last week, 2,800 pounds of material were
purchased at a total cost of $10,920, and 1,700
pounds were used to make 1,000 Zippies.
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-40
Quick Check Continued Zippy
Actual Quantity Actual Quantity
Purchased Purchased
× ×
Actual Price Standard Price
2,800 lbs. 2,800 lbs.
× ×
$3.90 per lb. $4.00 per lb.
= $10,920 = $11,200
Price variance increases
Price variance because quantity
$280 favorable purchased increases.
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-41
Quick Check Continued Zippy
Actual Quantity
Used Standard Quantity
× ×
Standard Price Standard Price
1,700 lbs. 1,500 lbs.
× ×
$4.00 per lb. $4.00 per lb.
= $6,800 = $6,000
Quantity variance is
unchanged because
actual and standard Quantity variance
quantities are unchanged. $800 unfavorable
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10-42
Learning Objective 3
Compute the direct labor
rate and efficiency
variances and explain
their significance.
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10-43
Labor Variances Example
Glacier Peak Outfitters has the following direct
labor standard for its mountain parka.
1.2 standard hours per parka at $10.00 per hour
Last month, employees actually worked 2,500
hours at a total labor cost of $26,250 to make
2,000 parkas.
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-44
Labor Variances Summary
Actual Hours Actual Hours Standard Hours
× × ×
Actual Rate Standard Rate Standard Rate
2,500 hours 2,500 hours 2,400 hours
× × ×
$10.50 per hour $10.00 per hour. $10.00 per hour
= $26,250 = $25,000 = $24,000
Rate variance Efficiency variance
$1,250 unfavorable $1,000 unfavorable
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-45
Labor Variances Summary
Actual Hours Actual Hours Standard Hours
× × ×
Actual Rate Standard Rate Standard Rate
2,500 hours 2,500 hours 2,400 hours
× $26,250× 2,500 hours ×
$10.50 per hour $10.00 per hour.
= $10.50 per hour $10.00 per hour
= $26,250 = $25,000 = $24,000
Rate variance Efficiency variance
$1,250 unfavorable $1,000 unfavorable
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-46
Labor Variances Summary
Actual Hours Actual Hours Standard Hours
× × ×
Actual Rate Standard Rate Standard Rate
2,500 hours 2,500 hours 2,400 hours
× 1.2 hours per ×parka 2,000 ×
$10.50 per hour parkas
$10.00 per hour.
= 2,400 hours $10.00 per hour
= $26,250 = $25,000 = $24,000
Rate variance Efficiency variance
$1,250 unfavorable $1,000 unfavorable
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-47
Labor Variances:
Using the Factored Equations
Labor rate variance
LRV = AH (AR - SR)
= 2,500 hours ($10.50 per hour – $10.00 per hour)
= 2,500 hours ($0.50 per hour)
= $1,250 unfavorable
Labor efficiency variance
LEV = SR (AH - SH)
= $10.00 per hour (2,500 hours – 2,400 hours)
= $10.00 per hour (100 hours)
= $1,000 unfavorable
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-48
Responsibility for Labor Variances
Production managers are Mix of skill levels
usually held accountable assigned to work tasks.
for labor variances
because they can
Level of employee
influence the:
motivation.
Quality of production
supervision.
Quality of training
provided to employees.
Production Manager
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-49
Responsibility for
Labor Variances
I think it took more time
to process the
I am not responsible for materials because the
the unfavorable labor Maintenance
efficiency variance! Department has poorly
maintained your
You purchased cheap equipment.
material, so it took more
time to process it.
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-50
Quick Check Zippy
Hanson Inc. has the following direct labor
standard to manufacture one Zippy:
1.5 standard hours per Zippy at $12.00 per
direct labor hour
Last week, 1,550 direct labor hours were
worked at a total labor cost of $18,910
to make 1,000 Zippies.
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-51
Quick Check Zippy
Hanson’s labor rate variance (LRV) for
the week was:
a. $310 unfavorable.
b. $310 favorable.
c. $300 unfavorable.
d. $300 favorable.
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-52
Quick Check Zippy
Hanson’s labor rate variance (LRV) for
the week was:
a. $310 unfavorable.
b. $310 favorable.
LRV = AH(AR - SR)
c. $300 unfavorable.
LRV = 1,550 hrs($12.20 - $12.00)
d. $300 favorable.
LRV = $310 unfavorable
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-53
Quick Check Zippy
Hanson’s labor efficiency variance (LEV)
for the week was:
a. $590 unfavorable.
b. $590 favorable.
c. $600 unfavorable.
d. $600 favorable.
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-54
Quick Check Zippy
Hanson’s labor efficiency variance (LEV)
for the week was:
a. $590 unfavorable.
b. $590 favorable.
c. $600 unfavorable.
d. $600 favorable.
LEV = SR(AH - SH)
LEV = $12.00(1,550 hrs - 1,500 hrs)
LEV = $600 unfavorable
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-55
Quick Check Zippy
Actual Hours Actual Hours Standard Hours
× × ×
Actual Rate Standard Rate Standard Rate
1,550 hours 1,550 hours 1,500 hours
× × ×
$12.20 per hour $12.00 per hour $12.00 per hour
= $18,910 = $18,600 = $18,000
Rate variance Efficiency variance
$310 unfavorable $600 unfavorable
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-56
Learning Objective 4
Compute the variable
manufacturing overhead
spending and efficiency
variances.
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-57
Variable Manufacturing Overhead
Variances Example
Glacier Peak Outfitters has the following direct
variable manufacturing overhead labor standard
for its mountain parka.
1.2 standard hours per parka at $4.00 per hour
Last month, employees actually worked 2,500
hours to make 2,000 parkas. Actual variable
manufacturing overhead for the month was
$10,500.
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-58
Variable Manufacturing Overhead
Variances Summary
Actual Hours Actual Hours Standard Hours
× × ×
Actual Rate Standard Rate Standard Rate
2,500 hours 2,500 hours 2,400 hours
× × ×
$4.20 per hour $4.00 per hour $4.00 per hour
= $10,500 = $10,000 = $9,600
Spending variance Efficiency variance
$500 unfavorable $400 unfavorable
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-59
Variable Manufacturing Overhead
Variances Summary
Actual Hours Actual Hours Standard Hours
× × ×
Actual Rate Standard Rate Standard Rate
2,500 hours 2,500 hours 2,400 hours
× $10,500× 2,500 hours ×
$4.20 per hour $4.00 per per
= $4.20 hourhour $4.00 per hour
= $10,500 = $10,000 = $9,600
Spending variance Efficiency variance
$500 unfavorable $400 unfavorable
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-60
Variable Manufacturing Overhead
Variances Summary
Actual Hours Actual Hours Standard Hours
× × ×
Actual Rate Standard Rate Standard Rate
2,500 hours 2,500 hours 2,400 hours
× 1.2 hours per ×parka 2,000 ×
$4.20 per hour parkas$4.00 per hour
= 2,400 hours $4.00 per hour
= $10,500 = $10,000 = $9,600
Spending variance Efficiency variance
$500 unfavorable $400 unfavorable
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-61
Variable Manufacturing Overhead
Variances: Using Factored Equations
Variable manufacturing overhead spending variance
VMSV = AH (AR - SR)
= 2,500 hours ($4.20 per hour – $4.00 per hour)
= 2,500 hours ($0.20 per hour)
= $500 unfavorable
Variable manufacturing overhead efficiency variance
VMEV = SR (AH - SH)
= $4.00 per hour (2,500 hours – 2,400 hours)
= $4.00 per hour (100 hours)
= $400 unfavorable
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-62
Quick Check Zippy
Hanson Inc. has the following variable
manufacturing overhead standard to
manufacture one Zippy:
1.5 standard hours per Zippy at $3.00 per
direct labor hour
Last week, 1,550 hours were worked to make
1,000 Zippies, and $5,115 was spent for
variable manufacturing overhead.
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-63
Quick Check Zippy
Hanson’s spending variance (VOSV) for
variable manufacturing overhead for
the week was:
a. $465 unfavorable.
b. $400 favorable.
c. $335 unfavorable.
d. $300 favorable.
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-64
Quick Check Zippy
Hanson’s spending variance (VOSV) for
variable manufacturing overhead for
the week was:
a. $465 unfavorable.
b. $400 favorable.
VOSV = AH(AR - SR)
c. $335 unfavorable.
VOSV = 1,550 hrs($3.30 - $3.00)
d. $300 favorable. VOSV = $465 unfavorable
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-65
Quick Check Zippy
Hanson’s efficiency variance (VOEV) for
variable manufacturing overhead for the
week was:
a. $435 unfavorable.
b. $435 favorable.
c. $150 unfavorable.
d. $150 favorable.
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-66
Quick Check Zippy
Hanson’s efficiency variance (VOEV) for
variable manufacturing overhead for the
week was:
a. $435 unfavorable.
b. $435 favorable. 1,000 units × 1.5 hrs per unit
c. $150 unfavorable.
d. $150 favorable.
VOEV = SR(AH - SH)
VOEV = $3.00(1,550 hrs - 1,500 hrs)
VOEV = $150 unfavorable
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-67
Quick Check Zippy
Actual Hours Actual Hours Standard Hours
× × ×
Actual Rate Standard Rate Standard Rate
1,550 hours 1,550 hours 1,500 hours
× × ×
$3.30 per hour $3.00 per hour $3.00 per hour
= $5,115 = $4,650 = $4,500
Spending variance Efficiency variance
$465 unfavorable $150 unfavorable
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-68
Variance Analysis and
Management by Exception
Larger variances, in
How do I know dollar amount or as
which variances to a percentage of the
investigate? standard, are
investigated first.
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-69 Exhibit
10-9
A Statistical Control Chart
Warning signals for investigation
Favorable Limit
• •
• • •
Desired Value
• •
Unfavorable Limit •
•
1 2 3 4 5 6 7 8 9
Variance Measurements
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-70
Advantages of Standard Costs
Management by Promotes economy
exception and efficiency
Advantages
Enhances
Simplified responsibility
bookkeeping accounting
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-71
Potential Problems with Standard Costs
Emphasizing standards Favorable
may exclude other variances may
important objectives. be misinterpreted.
Potential
Problems
Standard cost Emphasis on
reports may negative may
not be timely. impact morale.
Continuous
Invalid assumptions improvement may
about the relationship be more important
between labor than meeting standards.
cost and output.
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-72
Learning Objective 5
Understand how a
balanced scorecard
fits together and
how it supports a
company’s strategy.
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-73
The Balanced Scorecard
Management translates its strategy into
performance measures that employees
understand and accept.
Financial Customers
Performance
measures
Internal Learning
business and growth
processes
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-74
The Balanced Scorecard: From Exhibit
10-11
Strategy to Performance Measures
Performance Measures
Financial What are our
Has our financial financial goals?
performance improved?
Customer What customers do Vision
we want to serve and
Do customers recognize that how are we going to and
we are delivering more value? win and retain them? Strategy
Internal Business Processes What internal busi-
Have we improved key business ness processes are
processes so that we can deliver critical to providing
more value to customers? value to customers?
Learning and Growth
Are we maintaining our ability
to change and improve?
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-75
The Balanced Scorecard:
Non-financial Measures
The balanced scorecard relies on non-financial measures
in addition to financial measures for two reasons:
Financial measures are lag indicators that summarize
the results of past actions. Non-financial measures are
leading indicators of future financial performance.
Top managers are ordinarily responsible for financial
performance measures – not lower level managers.
Non-financial measures are more likely to be
understood and controlled by lower level managers.
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-76
The Balanced Scorecard for Individuals
The entire organization Each individual should
should have an overall have a personal
balanced scorecard. balanced scorecard.
A personal scorecard should contain measures that can be
influenced by the individual being evaluated and that
support the measures in the overall balanced scorecard.
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The Balanced Scorecard
A balanced scorecard should have measures
that are linked together on a cause-and-effect basis.
If we improve Another desired
Then
one performance performance measure
measure . . . will improve.
The balanced scorecard lays out concrete
actions to attain desired outcomes.
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The Balanced Scorecard
and Compensation
Incentive compensation
should be linked to
balanced scorecard
performance measures.
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The Balanced Scorecard Exhibit
10-13
Jaguar Example
Profit
Financial
Contribution per car
Number of cars sold
Customer
Customer satisfaction
with options
Internal
Business Number of Time to
options available install option
Processes
Learning Employee skills in
and Growth installing options
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10-80
The Balanced Scorecard
Jaguar Example
Profit
Contribution per car
Number of cars sold
Customer satisfaction Results
with options Satisfaction
Increases
Strategies
Increase Number of Time to
Options options available install option Time
Decreases
Increase Employee skills in
Skills installing options
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
10-81
The Balanced Scorecard
Jaguar Example
Profit
Contribution per car
Results
Cars sold
Number of cars sold Increase
Customer satisfaction
with options Satisfaction
Increases
Number of Time to
options available install option
Employee skills in
installing options
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10-82
The Balanced Scorecard
Jaguar Example
Profit
Results
Contribution per car Contribution
Increases
Number of cars sold
Customer satisfaction
with options Satisfaction
Increases
Number of Time to
options available install option Time
Decreases
Employee skills in
installing options
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.
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The Balanced Scorecard
Jaguar Example
Results
Profit Profits
Increase
If number
Contribution per car Contribution
of cars sold Increases
and contribution
Cars Sold
per car increase, Number of cars sold
Increases
profits
increase. Customer satisfaction
with options
Number of Time to
options available install option
Employee skills in
installing options
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Advantages of Graphic Feedbck
Tim e to Install an Option
35
Time to Install in Minutes
30
25
20
15
10
5
0
1 2 3 4 5 6 7 8 9 10
Week
When interpreting its performance, Jaguar will look for
continual improvement. It is easier to spot trends or
unusual performance if these data are presented
McGraw-Hill/Irwin
graphically. Copyright © 2008, The McGraw-Hill Companies, Inc.
10-85
Learning Objective 6
Compute delivery cycle
time, throughput time,
and manufacturing
cycle efficiency (MCE).
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Delivery Performance Measures
Order Production Goods
Received Started Shipped
Process Time + Inspection Time
Wait Time + Move Time + Queue Time
Throughput Time
Delivery Cycle Time
Process time is the only value-added time.
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Delivery Performance Measures
Order Production Goods
Received Started Shipped
Process Time + Inspection Time
Wait Time + Move Time + Queue Time
Throughput Time
Delivery Cycle Time
Manufacturing Value-added time
Cycle =
Efficiency Manufacturing cycle time
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10-88
Quick Check
A TQM team at Narton Corp has recorded the
following average times for production:
Wait 3.0 days Move 0.5 days
Inspection 0.4 days Queue 9.3 days
Process 0.2 days
What is the throughput time?
a. 10.4 days
b. 0.2 days
c. 4.1 days
d. 13.4 days
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10-89
Quick Check
A TQM team at Narton Corp has recorded the
following average times for production:
Wait 3.0 days Move 0.5 days
Inspection 0.4 days Queue 9.3 days
Process 0.2 days
What is the throughput time?
a. 10.4 days
b. 0.2 days
Throughput time = Process + Inspection + Move + Queue
c. 4.1 days = 0.2 days + 0.4 days + 0.5 days + 9.3 days
= 10.4 days
d. 13.4 days
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10-90
Quick Check
A TQM team at Narton Corp has recorded the
following average times for production:
Wait 3.0 days Move 0.5 days
Inspection 0.4 days Queue 9.3 days
Process 0.2 days
What is the Manufacturing Cycle Efficiency?
a. 50.0%
b. 1.9%
c. 52.0%
d. 5.1%
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Quick Check
A TQM team at Narton Corp has recorded the
following average times for production:
Wait 3.0 days Move 0.5 days
Inspection 0.4 days Queue 9.3 days
Process 0.2 days
What is the Manufacturing Cycle Efficiency?
a. 50.0%
MCE = Value-added time ÷ Throughput time
b. 1.9%
= Process time ÷ Throughput time
c. 52.0% = 0.2 days ÷ 10.4 days
d. 5.1% = 1.9%
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Quick Check
A TQM team at Narton Corp has recorded the
following average times for production:
Wait 3.0 days Move 0.5 days
Inspection 0.4 days Queue 9.3 days
Process 0.2 days
What is the delivery cycle time?
a. 0.5 days
b. 0.7 days
c. 13.4 days
d. 10.4 days
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Delivery cycleQuick Check
time = Wait
time + Throughput time
= 3.0 days + 10.4 days
= 13.4 days
A TQM team at Narton Corp has recorded the
following average times for production:
Wait 3.0 days Move 0.5 days
Inspection 0.4 days Queue 9.3 days
Process 0.2 days
What is the delivery cycle time?
a. 0.5 days
b. 0.7 days
c. 13.4 days
d. 10.4 days
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General Ledger Entries
to Record Variances
Appendix 10A
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Learning Objective 7
Prepare journal entries
to record standard
costs and variances.
(Appendix 10A)
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Appendix 10A
Journal Entries to Record Variances
We will use information from the Glacier Peak Outfitters
example presented earlier in the chapter to illustrate journal
entries for standard cost variances. Recall the following:
Material Labor
AQ × AP = $1,029 AH × AR = $26,250
AQ × SP = $1,050 AH × SR = $25,000
SQ × SP = $1,000 SH × SR = $24,000
MPV = $21 F LRV = $1,250 U
MQV = $50 U LEV = $1,000 U
Now, let’s prepare the entries to record
the labor and material variances.
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Appendix 10A
Recording Material Variances
GENERAL JOURNAL Page 4
Post.
Date Description Ref. Debit Credit
Raw Materials 1,050
Materials Price Variance 21
Accounts Payable 1,029
To record the purchase of material
Work in Process 1,000
Materials Quantity Variance 50
Raw materials 1,050
To record the use of material
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Appendix 10A
Recording Labor Variances
GENERAL JOURNAL Page 4
Post.
Date Description Ref. Debit Credit
Work in Process 24,000
Labor Rate Variance 1,250
Labor Efficiency variance 1,000
Wages Payable 26,250
To record direct labor
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Appendix 10A – Recording Variable
Manufacturing Overhead Variances
Variable manufacturing
overhead variances are usually not
recorded in the accounts separately,
but are determined as part of the
general analysis of overhead that is
covered in the next chapter.
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Cost Flows in a Standard Cost System
• Inventories are recorded at standard cost.
• Variances are recorded as follows:
Favorable variances are credits, representing
savings in production costs.
Unfavorable variances are debits, representing
excess production costs.
• Standard cost variances are usually closed to
cost of goods sold.
Unfavorable variances increase cost of goods sold.
Favorable variances decrease cost of goods sold.
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End of Chapter 10
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc.