Process Approach: INTRODUCTION
•Remember, IATF 16949:2016 QMS based on the
process approach principle.
•IATF 16949:2016 asks you to identify the
processes that make up your quality management
system (QMS) & its sequences and interaction.
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Process Approach: INTRODUCTION
•The process approach requires clear
understanding of all processes implemented within
an organization.
•This includes processes for product realization, as
well as the other processes of the QMS.
•A process consists of one or more activities
•that transform input into output.
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Process Approach: INTRODUCTION
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Process Approach: INTRODUCTION
To achieve Customer Satisfaction:
Understand Customer Requirements.
Establish processes to achieve
requirements.
Customer Needs & Expectation drive the
need for processes that can support
customer requirements.
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Definition of Process
A chain of value added
activities delivering a
product or a service
to a customer
(internal or external)
of the process.
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Definition of Process
A process has a start and an end defined by 2
limits.
Inputs to a process are generally outputs of other
processes
Processes are generally planned & carried out
under controlled conditions.
INPUT OUTPUT
Customer who has Customer who has
a need a need met
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Definition of Process
…and a chain of activities between these 2
limits as shown below:
INPUT Step 1 Step 2 Step 3 OUTPUT
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EFFECTIVENESS
PROCEDURE* EFFECTIVENESS
EFFECTIVENESS
OF
OFPROCESS
PROCESS==
=Ability
Ability toachieve
Abilitytoto achieve desired
(“Specified way to carry out an activity or a desired
achieve
desiredresults
Results results
process” - may be documented or not) (Focus of
(eg:(Focus
customer ofISO
satisfaction,
ISO
9001:2000)
Etc) 9001:2000)
Input PROCESS Output
(“Set of interrelated
PRODUCT
(Includes
Resources) or interacting activities”) (“Result of a
process”)
MONITORING AND EFFICIENCY
EFFICIENCY
EFFICIENCYOF
PROCESS =
OF
PROCESS
=Results
Results =
achieved
MEASUREMENT OPPORTUNITIES Results achieved
achieved
vs
vs resources
resources used
used
(Before, during and after the process) vs
(eg: resources
cost, time, used
etc)
(Focus of ISO
(Focus of ISO
9004:2000)
9004:2000)
* Note – This is the definition of “procedure” given in ISO 9000:2000.
A “Process”
This does not necessarily mean one of the 6
“documented procedures” required by ISO 9001:2000
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3 Types of Processes
Customer Oriented Process (COP)
Support Process (SP)
Management Process (MP)
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Example of COP, SP& MP
MP
IQA Management Review
COP: Production
Customer
Customer
Planning Prod
Processes Storage
SP SP SP
Purchasing Training Maintenance
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Example of COP, SP& MP
COP
SP
MP
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Turtle Diagram
3. With What? 4. With Who?
(Material, Equipment, (Competence, Skill,
Installation) Training, Knowledge)
7. INPUTS 1. PROCESS 2. OUTPUTS
6. How Many?
5. How?
(Performance Indicator)
(Support Processes (SP),
Method, Procedure,
Instruction, Technique)
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