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Swiggy: A Startup Success Story

Swiggy is an Indian food delivery startup founded in 2014 by Sriharsha Majety, Nandan Reddy, and Rahul Jaimini. It began as a hyperlocal food delivery service in Bengaluru with 6 delivery executives and 25 restaurants. Swiggy now operates in over 50 cities with thousands of employees and partners with thousands of restaurants. Swiggy aims to revolutionize the restaurant industry by making home delivery of food more accessible and convenient for customers. It utilizes a proprietary app-based platform and owns its own fleet of delivery personnel.

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Yogesh Mittal
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50% found this document useful (2 votes)
3K views23 pages

Swiggy: A Startup Success Story

Swiggy is an Indian food delivery startup founded in 2014 by Sriharsha Majety, Nandan Reddy, and Rahul Jaimini. It began as a hyperlocal food delivery service in Bengaluru with 6 delivery executives and 25 restaurants. Swiggy now operates in over 50 cities with thousands of employees and partners with thousands of restaurants. Swiggy aims to revolutionize the restaurant industry by making home delivery of food more accessible and convenient for customers. It utilizes a proprietary app-based platform and owns its own fleet of delivery personnel.

Uploaded by

Yogesh Mittal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

PROJECT ON SWIGGY …

Entrepreneurship – Defined
• Entrepreneurship is the act of being an entrepreneur, which can be
designed as “one who undertakes innovations, finance and business
acumen in an effort to transform innovations into economic goods.”
• The concept of entrepreneurship has a wide range of meanings. On
the one extreme an entrepreneur is a person of very high aptitude
who pioneers change, possessing characteristics found in only a very
small fraction of the population.
• The word entrepreneur originates from the French word,
entreprendre, which means “to undertake”. In a business context, it
means to start a business.
Characteristics of a successful entrepreneur
1) Disciplined 5) Competitive
These individuals are focused on making their businesses Many companies are formed because an entrepreneur knows that
work, and eliminate any hindrances or distractions to their they can do a job better than another. They need to win at the
goals. They have overarching strategies and outline the sports they play and need to win at the businesses that they create.
tactics to accomplish them. Successful entrepreneurs are An entrepreneur will highlight their own company’s track record of
disciplined enough to take steps every day toward the success.
achievement of their objectives.
6)Creativity
2)Confidence
One facet of creativity is being able to make connections between
The entrepreneur does not ask questions about whether seemingly unrelated events or situations. Entrepreneurs often
they can succeed or whether they are worthy of success. come up with solutions which are the synthesis of other items.
They are confident with the knowledge that they will make They will repurpose products to market them to new industries.
their businesses succeed. They exude that confidence in
everything they do. 7)Determination
3)Open Minded Entrepreneurs are not thwarted by their defeats. They look at
defeat as an opportunity for success. They are determined to make
Entrepreneurs realize that every event and situation is a all of their endeavors succeed, so will try and try again until it does.
business opportunity. Ideas are constantly being generated Successful entrepreneurs do not believe that something cannot be
about workflows and efficiency, people skills and potential done.
new businesses. They have the ability to look at everything
around them and focus it toward their goals. 8)Strong people skills
4)Self Starter The entrepreneur has strong communication skills to sell the
product and motivate employees. Most successful entrepreneurs
Entrepreneurs know that if something needs to be done, know how to motivate their employees so the business grows
they should start it themselves. They set the parameters and overall. They are very good at highlighting the benefits of any
make sure that projects follow that path. They are proactive, situation and coaching others to their success.
not waiting for someone to give them permission.
Swiggy

Swiggy provides on-demand food delivery platform designed to


provide food from neighborhood restaurants to the people. The
Company’s platform utilizes a smartphone application that has
local restaurants and their online ordering menu listed, from
which it provides delivery using a fleet of personnel, enabling
people to order food at their convenient places.
Brief History about Swiggy
Swiggy was founded by the trio of Rahul Jaimini, Sriharsha Majety and
Nandan Reddy. Swiggy begin its initial round of operations in
Bengaluru, they focused specifically on Koramangala which is one of
the upcoming neighborhoods in Bengaluru. They initially started
delivering with just six delivery executives and with only 25 restaurants
on its platform. Over a period of time, their business grew steadily with
currently 6000 delivery executives operating across Delhi, Mumbai,
Hyderabad, Chennai, Kolkata and Pune. This application was initiated in
the year 2014.
NANDAN REDDY
SHRIHARSHA MAJETY
Co-Founders (L-to-R) RAHUL JAIMANI
Sriharsha Majety
Vision Education
• Between 2003 and 2008 Sriharsha studied Electrical
and Electronics Engineering and [Link]. in Physics
• Vision to revolutionize the from BITS –Pilani. Thereafter he cleared level II of
CFA program before deciding to pursue PGDM in
restaurant industry in India, by Finance from IIM-Calcutta.
familiarizing the general public • Sriharsha Majety was employed as Summer Analyst
at Nomura International (a securities broker/dealer
with the comfort of home- firm) for a brief period in 2010. Later in 2011, he
joined the London office of Nomura International as
delivered food. an associate at the rates trading desk. He left this
job after one year and decided to move back to
India to startup.
• Between August 2013 and June 2014, Sriharsha
with his mate from BITS Pilani, Nandan Reddy,
opened a logistics aggregator company to help e-
commerce firms. They named this company Bundl
Technologies. The idea did not take off and they
had to soon shut shop. Within next few months
Sriharsha launched Swiggy. There has been no
looking back for him since then.
Rahul Jaimani

Work Experience ( Before Swiggy) Education


• Software engineer at • IIT Kharagpur, Dual degree
[Link] ([Link]+ [Link]) in Computer
• Senior engineer at [Link] science and engineering.
• Member technical staff at • Modi Public School, Kota (2003-
Netapp 05)
• Member technical staff – 2 at
Netapp
Nandan Reddy

Work Experience (Before Swiggy) Education


• Founder Zurna (40 seater • Birla institute of technology, MSc
hyderabadi restaurant in in Physics
Somajiguda. It was ranked (2005-2010)
among top 10 by TOI)
Swiggy Management Team
How was Swiggy started?
• After tasting bitter failure in Bundl • Swiggy, a food-ordering and delivery
Technologies, a logistics aggregator start-up, was founded by Majety and
for e-commerce companies which Reddy in Bengaluru in August 2014.
shut down in June-2014 as the The duo reached out to IIT-Kharagpur
traction was low in that sector, BITS- alumnus Rahul Jaimini, who had quit
Pilani alumni Sriharsha Majety and his job at Myntra and was looking for
Nandan Reddy decided to focus on an opportunity to turn entrepreneur.
the hyper local delivery business, an All three decided to implement this
area where there were no players idea of Swiggy.
offering a complete food-ordering
and delivery solution.
Success for Swiggy
• One of the main reasons for their success is their business model. Swiggy
has its own set of delivery executives who are equipped with a smart
phone and a Swiggy app which thereby helps the user to track their
delivery through map integration. Swiggy doesn’t have minimum order
policy, which makes it more affordable for users apart from that they
charge a delivery fee.
• On orders higher than the original amount, Swiggy takes commission from
the restaurant. Usually, Swiggy lists restaurants on their website which
gives only 15-25% commission on orders. Swiggy differentiates itself from
other competitors like Zomato and Food Panda by specializing in food
delivery services rather than food ordering services. Minimum delivery
time for Swiggy is just 37 minutes which is pretty high and they stand just
next to Domino’s who deliver in 30 minutes.
How does Swiggy work?
• Swiggy offers a integrated ordering solution by deploying multiple
proprietary apps, including a vendor management app provided to
restaurant partners, and a delivery app powered with routing
algorithms, provided to driver partners.
• When a consumer places an order with Swiggy through the iOS or
Android apps or website, the order is immediately transmitted to
the merchant and the right driver, based on availability and
distance from the restaurant, is attached to the delivery.
• The merchant confirms receipt of the order and starts preparing
the food, while the driver reaches just in time at the restaurant to
collect the prepared food and deliver to the customer. In-app
navigation facilitates hassle-free delivery.
Mission of Mr. Majety
• "Swiggy's goal is to revolutionize the food delivery market in India by
providing a cheap, fast and efficient alternative to taxing the already
short-staffed restaurateurs. There are several existing and even more
upcoming food-ordering platforms in the country, However, Swiggy
sets itself apart from the competitors by having their own delivery
fleet, thereby minimizing the risks in delivering an order," claims
Majety.
• Swiggy currently has 650 delivery executives from diverse
backgrounds - college students working as part-time and full-time
employees.
Funding to the start-up
• Swiggy had raised $2 million from venture capital funds SAIF
Partners and Accel Partners in April 2015, and $16.5 million in
a Series-B round from Norwest Venture Partners (NVP) and
existing investors SAIF and Accel in June this year.
• The company proposes to utilize these funds to consolidate its
footing in restaurant delivery and expand rapidly across the
country.
• Russian billionaire Yuri Milner, who had earlier invested in
Facebook, Ola, [Link] and Xiaomi, is said to have been
looking at backing Swiggy. However, no comments are made
on the same.
Most recent funding (08/02/2018)
• Swiggy said it has raised $ 100 million in a Series F funding round led
by Naspers, the global internet and entertainment group. New
investor Meituan-Dianping, China's largest group-buying and
restaurant review service, has also participated in this round. This is
the largest financing round yet for the Bengaluru-based company.
• With this new funding, Swiggy said it will further strengthen its
market leadership position by introducing a host of unique and
advanced products and services. It will also make investments in its
new supply business line to solve existing supply gaps in the
marketplace.
Future targets of the company
• Swiggy said it will also continue innovating its core technology platform,
especially in the areas of data-driven self-learning systems that leverage
machine learning and artificial intelligence. The company said it will build
on its adaptive, real-time prediction and optimization systems. This will
further improve consumer choice and personalization, along with speed,
volume and efficiency of deliveries, according to the firm. Currently, the
company promises to deliver food in about 35 minutes.
• Since the last round of funding, Swiggy has introduced a slew of new
initiatives like Swiggy Access,' long-distance deliveries’ and 'Capital Assist'
to help restaurants serve consumers in new and more powerful ways. The
company also strengthened its senior leadership with several additions to
the team
Swiggy Access – Explained by Mr. Majety
• Swiggy Access is a sales model for restaurants to expand into areas
which they want to but cannot because of capital issues. Restaurants
don’t have to invest in terms of real estate but can quickly launch in a
certain area. It aims to provide consumers with the choicest food
options in their neighborhood, along with Swiggy’s seamless delivery.
These ready-to-occupy kitchens will offer restaurant partners a basic
setup with the required amenities. No rent or deposit will be charged
for premises. Partners will be able to leverage Swiggy insights to
improve their food quality through consistent consumer feedback.
We have launched a restaurant insights app for owners where they
can get real-time information on how their business is doing.
Capital assist – A step towards advancement
• Swiggy has decided to join hands • Swiggy will focus on small- and
with fintech company Indifi medium- scale restaurants, who
Technologies to provide working are looking for funds to expand
capital loans for its partner their business in the market.
restaurant under Swiggy Capital • The process is relatively simpler as
Assist. there is just a form to fill and then
• With more than 18000 restaurants Indifi will complete the credit
under its belt, the online food evaluation within 24 hours and the
delivery platform will provide entire loan will be given in a week’s
capital especially to the restaurants time without initial deposits at a
who are running small- and fair interest rate.
medium- scale business.
Success of the programme launched
• Since launching its pilot in mid-September, • “Swiggy has had a tremendously positive
the program has received over 200 impact on our business over the last two
applications from restaurant partners across years,” said Reevu Wangi, owner of Momo I
the eight Swiggy cities, namely Delhi, am, Kolkata. “We were unable to secure
Mumbai, Bangalore, NCR, Hyderabad, sufficient capital through traditional funding
Kolkata, Pune and Chennai. methods, and this infusion of capital through
• “As a self-employed new restaurateur, it was Swiggy Capital Assist has come at the right
a challenge to get a loan as banks require a moment for us. The loan will enable us to
lot of documentation for any substantial execute our plans for opening more outlets of
personal loan, let alone business loans when Momo I am in the city.”
you don’t have a collateral to provide,” said
Amit Roy, owner of Peetuk, Mumbai. “Once I
applied through Swiggy Capital Assist, I was
surprised by the swift processing of my loan
in under two weeks, that too at a nominal
interest rate. With this loan, we have opened
our fourth outlet, and will surely approach
Swiggy when we’re ready for the fifth.”
Majety’s goals in 2018
• Our mission is to change the way India eats apart from servicing the
customer better than last year and widening the assortment to
enable users to order on a higher frequency. Swiggy wants to be like a
utility app for every Indian. We want people to order food at least 15-
20 times a month.
• That can only happen if you solve deep problems and not just act as
an occasional food delivery provider. For us, it is about how we
balance growth and customer service in the long run.
Thanks!
• Submitted to : Ms. Shafali
• Submitted by : Yogesh Kumar Mittal
• Class : [Link]. LL.B.
• Roll No. : 176/15
• Section :C

Common questions

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Swiggy's business model, which includes having its own delivery fleet and leveraging proprietary technology, has facilitated rapid expansion . The absence of a minimum order policy attracts a broad user base, while strategic urban penetration ensures presence in high-demand areas . Through significant funding rounds, Swiggy has been able to invest in scaling operations efficiently . Their innovative approaches, like Swiggy Access, further promote growth by allowing partner restaurants to expand without substantial capital investment . This model exhibits scalability by combining operational control with adaptive market strategies .

Sriharsha Majety envisions Swiggy not merely as a food delivery platform but as a disruptive force in the restaurant and food industry in India, aiming to transform food consumption habits by integrating technology and reliable service . This vision has steered Swiggy’s strategies towards enhancing delivery efficiency, ensuring market penetration through strategic partnerships, and investing in technology-driven solutions like real-time predictions and personalized customer interactions . Majety’s goal of making Swiggy a utility app where users order frequently has driven initiatives like Swiggy Access, focusing on increasing accessibility and service convenience .

The failure of Bundl Technologies, a logistics aggregator, taught Swiggy's founders the importance of market fit and scalable models . Post-Bundl, Majety and Reddy focused on the untapped potential of the hyper-local delivery business, seeing a gap in complete food-ordering and delivery solutions . This experience emphasized the need for control over the delivery chain, leading to Swiggy's unique approach of owning its delivery infrastructure, ensuring consistent service quality, and establishing a niche in the crowded food tech market . It showcased their ability to learn from failure and adapt strategies for success .

Technology is integral to Swiggy’s efficiency and customer satisfaction. The platform uses integrated apps for vendors and delivery personnel, streamlining order management and routing . Real-time navigation helps delivery executives optimize routes, reducing wait times, which leads to an average delivery time of 35 minutes . Additionally, Swiggy leverages machine learning to enhance consumer personalization and choice, which improves user engagement and platform efficiency . These tech solutions not only facilitate smoother operations but also enhance customer experience through timely and reliable service .

Investment and funding have been pivotal in Swiggy’s operational expansion and competitive positioning . The significant capital inflow from investors like Naspers and Meituan-Dianping enabled Swiggy to enhance its technology platforms and rapidly scale its delivery network . These funds allowed Swiggy to innovate industry-specific services like Swiggy Access and Capital Assist, further solidifying its market dominance . The financial backing not only fueled geographic expansion but also supported infrastructure developments crucial for sustaining competitive advantage .

Swiggy differentiates itself from competitors like Zomato and Food Panda by having its own dedicated fleet of delivery executives, which minimizes risks and ensures control over the delivery process . Unlike others, Swiggy does not impose a minimum order policy, making it more affordable, and takes a commission from restaurants on orders above a certain amount . Their integration of technology, such as proprietary apps for vendors and drivers, facilitates efficient operations and user tracking . Furthermore, Swiggy aims to optimize delivery with an average time of 35 minutes, nearing competitor standards such as Domino's at 30 minutes .

Swiggy Access significantly impacts urban restaurants by enabling them to enter new markets without the traditional capital investment associated with opening physical locations . By providing ready-to-use kitchen spaces with essential amenities, restaurants can expand their reach and services quickly, leveraging Swiggy's delivery infrastructure . This model allows restaurants to focus on food quality and service rather than logistics and property setup, which can reduce entry barriers and foster competitive diversity in the marketplace .

The Capital Assist program is significant for small- and medium-scale restaurants as it offers them working capital loans without the need for initial deposits or collateral, which traditional banking systems often require . This enables these restaurants to expand their operations and, in some cases, open new outlets, as emphasized by restaurateurs like Amit Roy and Reevu Wangi who benefited from the prompt loan processing . The collaboration with Indifi Technologies allows swift credit evaluation and loan approval, addressing a major barrier faced by restaurateurs in accessing funding .

Swiggy's co-founders brought diverse yet complementary skills to the company's foundation. Sriharsha Majety's background in finance and physics provided strategic vision and analytical skills, enhanced by his experiences at Nomura International . Nandan Reddy's hands-on experience as a restaurant founder offered practical insights into small-scale operations and customer needs . Rahul Jaimini's technical expertise from roles at Myntra and Netapp equipped Swiggy with robust tech foundations crucial for developing its sophisticated application platforms . These combined experiences allowed the founders to navigate initial challenges and scale the business successfully .

By maintaining its own fleet of delivery executives, Swiggy gained operational control and reliability in its service offering . This strategy minimizes dependency on third-party logistics, reduces delivery risks, and allows Swiggy to ensure quality and consistent customer experience . Furthermore, this model provides Swiggy a competitive edge in maintaining a standard delivery time across all orders, reinforcing customer trust and satisfaction .

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