ISO MANAGEMENT
SYSTEMS
Guidance on understanding the benefits of
an ISO Management System
RIDHAMA Environment & Quality Consultants
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WELCOME & INTRODUCTIONS
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ABOUT RIDHAMA
• “ridhama" provides variety of services to fulfill and
achieve customer's need and satisfaction.
• We offer consultancy for certification of;
ISO 9001 ISO 14001 OHSAS 18001 ISO
17025 (NABL) ISO 31000 ISO 22000 MoEF
Laboratory Recognition BIS DSIR ISO 39001
ISO 10015 ISO 27001 TQM V-Trust GLP 5S
Gap Assessment/Internal Audits Validations &
Verifications Laboratory Setup Trainings and
many more…
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AGENDA
Brief intro to ISO
General understanding for ISO certification
Elements of an ISO Management System
Benefits of an ISO Management System
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BRIEF INTRODUCTION
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WHO IS IOS AND WHAT IS ISO?
The International Organization for Standardization (IOS) is
a worldwide federation of national standards bodies.
Working through Technical Committees, it has developed
and published over 18,000 different ISO standards that
are used internationally for subjects ranging from film
speeds to wine glasses to quality management systems.
The official purpose for the issuance of ISO Standards is
to facilitate world trade through standardization.
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ISO 27001-2005
ISO 20000-1:2011
Information
Service Management Security
Management
System
Management
Systems
ISO 9001:
2008 ISO 31000 Risk
Quality Management
Management
System
ISO 22301
Business Continuity
Management
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UNDERSTANDING THE
STANDARDS - DOCUMENTS
Most standards have at least two supporting documents;
Requirements – these are the “Shalls” and are required to be
implemented unless exclusions can be taken. The auditor
can only audit against the “Shalls”.
Code of Practice – these are the “Shoulds” and are guidance
to assist you in implementation.
Guidance – a fully implementable standard that does not
have a “certification scheme”. You can be compliant, but not
certified.
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UNDERSTANDING THE
STANDARDS - PDCA
Plan
Act Do
Check
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UNDERSTANDING THE
STANDARDS - SCOPE
Determine your Scope of Registration
How many people within your organization support this
Management System?
How many processes are included?
How many locations?
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STAGES FOR REGISTRATION
Submit application to registrar
Stage 1: Assessment of readiness
Stage 2: Assessment for registration audit
Registration/certification awarded for 3 years
Surveillance audits (at least annually)
Recertification audit at the end of 3rd year
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GETTING READY FOR THE
AUDIT
Determine team, set budget
Internal auditor(s) training if using in-house resources
Hire consulting firm
Gap Assessment
Implement requirements of standard to meet your business needs against the
gap assessment
Go-Live
Hold Management Review Meeting
Conduct Internal Audit
Refine documentation
Employee involvement training
System adjustment
Registration audit – Stage 1
System adjustment
Registration audit – Stage 2
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ONGOING COMMITMENT
Getting certification is only the beginning
Management Representative must keep up
weekly/monthly/quarterly with tasks
Internal audits are required at least annually
Management review is required at least annually
Timely completion and updates to CARs/PARs/OFIs
Annual Surveillance audit by external registrar
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BENEFITS OF ISO
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BENEFITS OF THE
MANAGEMENT SYSTEM
There are obvious internal benefits
Competitive Advantage
Commitment to detail for the scope; ie: quality, security,
services, etc
Better employee engagement through training, communication
and accountability
Formalized & repeatable processes
Accountability at all levels
Ongoing internal and external audits ensure weaknesses are
identified and improvements are completed
Better governance and management of suppliers and outsourced
processes
More efficient ability to change
Reduction in duplicate effort
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CUSTOMER BENEFITS
ISO 9001 certified companies queried
75% improved their levels of customer satisfaction and loyalty
75% booster their operational performance
71% acquired new customers and retained existing ones.
55% achieved cost savings
Source: BSI Excellerator Research 2011
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REDUCING RISK
85% of information security (ISO 27001) clients built stakeholder
confidence
79% experienced faster recovery speeds from incidents
83% of business continuity (ISO 25999) clients reported enhanced
reputation as the key benefit
64% of health & safety clients reduced incidents while 49% made cost
savings
99% of organizations meets their Information Security objectives once
they have implemented ISO 27001
Source: BSI Excellerator Research 2011 and Erasmus University Study
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ORGANIZATIONAL BENEFITS
64% attribute direct cost saving to ISO 14001
74% report improvements to their corporate reputation
76% improve their compliance
61% report higher morale among staff
Source: BSI Excellerator Research 2011
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Thank You
-Ridhdhi Dharmesh- Consultant, Auditor &
Trainer
HAMA Environment & Quality Consultants
Head Office Branch Offices
Ahmedabad Vadodara
Surat
UAE
Phone: +91 9879 5858 43, +91 8866 5575 21
[Link] – [Link]@[Link]
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