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Training Process for Problem Solving

The document outlines a 5-step training process: 1) Establish strategic direction and objectives for training to address high customer complaints. 2) Assess competency requirements through surveys finding lack of problem solving skills. 3) Develop a long-term training plan including a week-long program on problem solving techniques like affinity mapping and brainstorming. 4) Design and test the training program incorporating awareness, comprehension, application, and synthesis. 5) Roll out the program and measure results through surveys to employees, managers, and customers then evaluate effectiveness.

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Snehi Shreshtha
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8 views10 pages

Training Process for Problem Solving

The document outlines a 5-step training process: 1) Establish strategic direction and objectives for training to address high customer complaints. 2) Assess competency requirements through surveys finding lack of problem solving skills. 3) Develop a long-term training plan including a week-long program on problem solving techniques like affinity mapping and brainstorming. 4) Design and test the training program incorporating awareness, comprehension, application, and synthesis. 5) Roll out the program and measure results through surveys to employees, managers, and customers then evaluate effectiveness.

Uploaded by

Snehi Shreshtha
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

LEARNING PROCESS – TRAINING

PROCESS

SUBMITTED BY
ANISHA BARWAR
MANOJITA MISHRA
SNEHI SHRESHTHA
SONIKA PRADHAN
TRAINING PROCESS
1. ESTABLISH CONTEXT AND STRATEGIC
DIRECTION FOR TRAINING AND
DEVELOPMENT
OBJECTIVES
○ The reasons for high level of customer
complaints

○ Problem illustration of the unit

○ To find relevant solutions


2. CONFIRM COMPETENCY
REQUIREMENTS/PROFICIENCY AND
CONDUCT TRAINING NEEDS ASSESSMENT
○ Floated questionnaires for customer feedback:
Most frequent answer was lack in case
resolution ability.
○ Arranged one on ones:
Most frequent answer was lack of adequate
knowledge on problem solving/case
resolution.
○ Proposal to develop a training on “Problem
solving in an organization.”
3. PREPARE LONG TERM TRAINING AND
DEVELOPMENT PLAN, WITH YEAR ONE
PRIORITY
DAY / 9:30 AM TO 11:00 AM 11:15 AM TO 12:45 PM 1:30 PM TO 3:00 PM 3:15 PM TO
TIME 11:00 AM TO 11:15 12:45 PM TO 1:30 3:00 PM TO 3:15 4:00 PM
AM PM PM

MON INTRODUCTI AFFINITY L SCAMPER FISH BONE


ON T U T
E N E
A C A
TUE RECAP KNOWLEDGE H KNOWLEDGE KNOWLEDGE
B SHARING SHARING B SHARING
R WORKSHOP B WORKSHOP R WORKSHOP
E R E
WED MOCK CASE A MOCK CASE E BRAINSTORMI A BRAINSTORMI
RESOLUTION K RESOLUTION A NG SESSIONS K NG SESSIONS
K
4. DESIGN, DEVELOP AND TEST SPECIFIC
TRAINING PROGRESS

 Awareness ---- Introduction


 Comprehension ---- Affinity,
Scamper,
Fishbone
 Application ---- Mock Case Resolution
 Synthesis ---- Brain Storming
5. ROLL OUT TRAINING PROGRAM AND
MEASURE RESULTS

○ Questionniare1: Customers
○ Questionnaire 2:for Reporting Managers
○ Questionnaire 3:for Team Members
MEASURE AND EVALUATE

○ Evaluation of survey results:


1) Majority positive feedback: training process
was effective.
2) Not satisfied with the sessions: revise and
redesign a program.
THANK YOU

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