CHAPTER 2

Overview of Business Processes

 INFORMATION NEEDS AND
BUSINESS ACTIVITIES
 Businesses engage in a variety of activities,
including:
 Acquiring capital
 Buying buildings and equipment Each decision
 Hiring and training employees requires
 Purchasing inventory different types
 Doing advertising and marketing of information.
 Selling goods or services
 Collecting payment from customers
 Paying employees
 Paying taxes
 Paying vendors
INFORMATION NEEDS AND
BUSINESS ACTIVITIES
 Types of information needed for
decisions:
 Some is financial
 Some is non-financial
 Some comes from internal sources
 Some comes from external sources
 An effective AIS needs to be able to
integrate information of different
types and from different sources.
INTERACTION WITH EXTERNAL AND
INTERNAL PARTIES

External
AIS Parties

 The AIS interacts with external parties,

such as customers, vendors, creditors,
and governmental agencies.
 INTERACTION WITH EXTERNAL AND
INTERNAL PARTIES

Internal External
Parties AIS Parties

 The AIS also interacts with internal

parties such as employees and
management.
 INTERACTION WITH EXTERNAL AND
INTERNAL PARTIES

Internal External
Parties AIS Parties

 The interaction is typically two-way, in

that the AIS sends information to and
receives information from these parties.
 BUSINESS CYCLES
 A transaction is:
 An agreement between two entities to
exchange goods or services; OR
 Any other event that can be measured in
economic terms by an organization.
 EXAMPLES:
 Sell goods to customers
 Depreciate equipment
BUSINESS CYCLES
 The transaction cycle is a process:
 Begins with capturing data about a
transaction
 Ends with an information output, such
as financial statements
BUSINESS CYCLES
 Many business activities are paired in
give-get exchanges
 The basic exchanges can be grouped
into five major transaction cycles.
 Revenue cycle
 Expenditure cycle
 Production cycle
 Human resources/payroll cycle
 Financing cycle
 BUSINESS CYCLES
 Many business activities are paired in
give-get exchanges
 The basic exchanges can be grouped into
five major transaction cycles.
 Revenue cycle
 Expenditure cycle
 Production cycle
 Human resources/payroll cycle
 Financing cycle
REVENUE CYCLE
 The revenue cycle involves interactions
with your customers.
 You sell goods or services and get cash.

Give Get
Goods Cash
BUSINESS CYCLES
 Many business activities are paired
in give-get exchanges
 The basic exchanges can be
grouped into five major transaction
cycles.
 Revenue cycle
 Expenditure cycle
 Production cycle
 Human resources/payroll cycle
 Financing cycle
EXPENDITURE CYCLE
 The expenditure cycle involves
interactions with your suppliers.
 You buy goods or services and pay cash.

Give Get
Cash Goods
BUSINESS CYCLES
 Many business activities are paired in
give-get exchanges
 The basic exchanges can be grouped
into five major transaction cycles.
 Revenue cycle
 Expenditure cycle
 Production cycle
 Human resources/payroll cycle
 Financing cycle
PRODUCTION CYCLE
 In the production cycle, raw materials and
labor are transformed into finished goods.

Give Raw Get

Materials & Finished
Labor Goods
BUSINESS CYCLES
 Many business activities are paired in
give-get exchanges
 The basic exchanges can be grouped
into five major transaction cycles.
 Revenue cycle
 Expenditure cycle
 Production cycle
 Human resources/payroll cycle
 Financing cycle
HUMAN RESOURCES/
PAYROLL CYCLE
 The human resources cycle involves
interactions with your employees.
 Employees are hired, trained, paid,
evaluated, promoted, and terminated.

Give Get
Cash Labor
BUSINESS CYCLES
 Many business activities are paired in
give-get exchanges
 The basic exchanges can be grouped
into five major transaction cycles.
 Revenue cycle
 Expenditure cycle
 Production cycle
 Human resources/payroll cycle
 Financing cycle
FINANCING CYCLE
 The financing cycle involves interactions
with investors and creditors.
 You raise capital (through stock or debt),
repay the capital, and pay a return on it
(interest or dividends).

Give Get
Cash cash
BUSINESS CYCLES
 Thousands of transactions can occur
within any of these cycles.
 But there are relatively few types
of transactions in a cycle.
BUSINESS CYCLES
 EXAMPLE: In the revenue cycle,
the basic give-get transaction is:
 Give goods
 Get cash
 BUSINESS CYCLES
 Other transactions in the revenue cycle include:

 Handle customer inquiries  Update sales and Accts

 Take customer orders Rec. for sales
 Approve credit sales  Receive customer
payments
 Check inventory availability
 Update Accts Rec. for
 Initiate back orders
collections
 Pick and pack orders
 Handle sales returns,
 Ship goods discounts, & bad debts
 Bill customers  Prepare management
reports
Note that the last activity in any  Send info to other cycles
cycle is to send information to other
cycles.
BUSINESS CYCLES
 Click on the buttons below if you
wish to see the transactions that
occur in the other cycles:
Expenditure
Expenditure HumanRes./
Human Res./
Cycle
Cycle PayrollCycle
Payroll Cycle

Production
Production Financing
Financing
Cycle
Cycle Cycle
Cycle
BUSINESS CYCLES
 Every transaction cycle:
 Relates to other cycles
 Interfaces with the general ledger and
reporting system, which generates
information for management and
external parties.
 Finished Goods

Revenue Expenditure Production

Cycle Cycle Cycle

Da
ta
Fu

General Ledger
nd
s

and Reporting  The revenue cycle

System  Gets finished
goods from the
production cycle
 Provides funds to
the financing
cycle
Human Res./ Financing  Provides data to
Payroll Cycle Cycle the General
Ledger and
Reporting System
 Raw
Mats.
Revenue Expenditure Production
Cycle Cycle Cycle

Data
nds
Fu

General Ledger
and Reporting  The expenditure
System cycle
 Gets funds from
the financing
cycle
 Provides raw
Human Res./ materials to the
Financing production cycle
Payroll Cycle Cycle  Provides data to
the General
Ledger and
Reporting
System
 Finished Goods

Raw
Mats.
Revenue Expenditure Production
Cycle Cycle Cycle

a ta
D

General Ledger
and Reporting The production
r


bo

System cycle:
La

 Gets raw materials

from the
expenditure cycle
 Gets labor from the
HR/payroll cycle
Human Res./ Financing  Provides finished
goods to the
Payroll Cycle Cycle revenue cycle
 Provides data to
the General Ledger
and Reporting
System
Revenue Expenditure Production
Cycle Cycle Cycle

General Ledger
and Reporting The HR/payroll
r


bo

System cycle:
La

 Gets funds from

ta the financing
a
D cycle
 Provides labor to
the production
Human Res./ Funds Financing cycle
Payroll Cycle Cycle  Provides data to
the General
Ledger and
Reporting System
Revenue Expenditure Production
Cycle Cycle Cycle

Fu
n
ds
Fu

General Ledger
nd

 The Financing
s

and Reporting
cycle:
System  Gets funds from
the revenue cycle
Provides funds to

Data

the expenditure
and HR/payroll
Human Res./ Funds cycles
Financing  Provides data to
Payroll Cycle Cycle the General
Ledger and
Reporting System
Revenue Expenditure Production
Cycle Cycle Cycle

Data
ta

D
Da

at
a Information for
General Ledger
Internal & External Users
and Reporting
System
ta
Da The General Ledger
Data

and Reporting
System:
Human Res./ Financing  Gets data from all
Payroll Cycle of the cycles
Cycle  Provides
information for
internal and
external users
BUSINESS CYCLES
 Many accounting software packages
implement the different transaction
cycles as separate modules.
 Not every module is needed in every
organization, e.g., retail companies don’t
have a production cycle.
 Some companies may need extra modules.
 The implementation of each transaction
cycle can differ significantly across
companies.
BUSINESS CYCLES

 However the cycles are

implemented, it is critical that the
AIS be able to:
 Accommodate the information needs
of managers
 Integrate financial and non-financial
data.
TRANSACTION PROCESSING:
THE DATA PROCESSING CYCLE
 Accountants play an important role in data
processing. They answer questions such
as:
 What data should be entered and stored?
 Who should be able to access the data?
 How should the data be organized, updated,
stored, accessed, and retrieved?
 How can scheduled and unanticipated
information needs be met.
 To answer these questions, they must
understand data processing concepts.
 TRANSACTION PROCESSING:
THE DATA PROCESSING CYCLE
 An important function of the AIS is to
efficiently and effectively process the
data about a company’s transactions.
 In manual systems, data is entered
into paper journals and ledgers.
 In computer-based systems, the
series of operations performed on data
is referred to as the data processing
cycle.
TRANSACTION PROCESSING:
THE DATA PROCESSING CYCLE
 The data processing cycle consists
of four steps:
 Data input
 Data storage
 Data processing
 Information output
TRANSACTION PROCESSING:
THE DATA PROCESSING CYCLE
 The data processing cycle consists
of four steps:
 Data input
 Data storage
 Data processing
 Information output
DATA INPUT
 The first step in data processing is
to capture the data.
 Usually triggered by a business
activity.
 Data is captured about:
 The event that occurred
 The resources affected by the event
 The agents who participated
 DATA INPUT
 A number of actions can be taken to
improve the accuracy and efficiency
of data input:
 Turnaround documents
 EXAMPLE: The stub on your telephone bill that you tear off
and return with your check when you pay the bill.
 The customer account number is coded on the document,
usually in machine-readable form, which reduces the
probability of human error in applying the check to the
correct account.
DATA INPUT
 A number of actions can be taken to
improve the accuracy and efficiency
of data input:
 Turnaround documents
 Source data automation
 Capture data with minimal human intervention.
 EXAMPLES:
 ATMs for banking
 Point-of-sale (POS) scanners in retail stores
 Automated gas pumps that accept your credit card
DATA INPUT
 A number of actions can be taken to
improve the accuracy and efficiency
of data input:
 Turnaround documents
 Source data automation
 Well-designed source documents
and data entry screens
 How do these improve the accuracy and efficiency
of data input?
DATA INPUT
 A number of actions can be taken to
improve the accuracy and efficiency of
data input:
 Turnaround documents
 Source data automation
 Well-designed source documents and data
entry
Whatscreens
does it mean if a document number is missing
in the sequence?
 Using pre-numbered documents or
having the system automatically
assign sequential numbers to
transactions
DATA INPUT
 A number of actions can be taken to
improve the accuracy and efficiency of
data input:
 Turnaround documents
 Source data automation
 Well-designed source documents and data
entry
Whatscreens
does it mean if there are duplicate document
numbers?
 Using pre-numbered documents or
having the system automatically
assign sequential numbers to
transactions
DATA INPUT
 A number of actions can be taken to
improve the accuracy and efficiency of
data input:
 Turnaround documents
 Source data automation

 Well-designed source documents and data

entry screens
 Using pre-numbered documents or having the
 EXAMPLE: Check for inventory availability before
system automatically
completing assign
an online sales sequential
transaction.
numbers to transactions
 Verify transactions
TRANSACTION PROCESSING:
THE DATA PROCESSING CYCLE
 The data processing cycle consists
of four steps:
 Data input
 Data storage
 Data processing
 Information output
DATA STORAGE
 Data needs to be organized for easy
and efficient access.
 Let’s start with some vocabulary
terms with respect to data storage.
 DATA STORAGE
 Ledger
A ledger is a file used to store cumulative
information about resources and agents. We
typically use the word ledger to describe the set
of t-accounts. The t-account is where we keep
track of the beginning balance, increases,
decreases, and ending balance for each asset,
liability, owners’ equity, revenue, expense, gain,
loss, and dividend account.
 COMPUTER-BASED STORAGE
CONCEPTS
 A master file is a file that stores
cumulative information about an
organization’s entities.
 It is conceptually similar to a ledger in a
manual AIS in that:
 The file is permanent
 The file exists across fiscal periods
 Changes are made to the file to reflect the
effects of new transactions.
 COMPUTER-BASED STORAGE
CONCEPTS
 A transaction file is a file that contains
records of individual transactions
(events) that occur during a fiscal
period.
 It is conceptually similar to a journal in a
manual AIS in that:
 The files are temporary
 The files are usually maintained for one fiscal
period
 COMPUTER-BASED STORAGE
CONCEPTS
 A database is a set of interrelated, centrally-
coordinated files.
 When files about students are integrated with
files about classes and files about instructors,
we have a database.

Student Class
File File

Instructor
File
TRANSACTION PROCESSING:
THE DATA PROCESSING CYCLE
 The data processing cycle consists
of four steps:
 Data input
 Data storage
 Data processing
 Information output
 DATA PROCESSING
 Once data about a business activity has
been collected and entered into a
system, it must be processed.
 DATA PROCESSING
 There are four different types of file
processing:
 Updating data to record the occurrence of an
event, the resources affected by the event,
and the agents who participated, e.g.,
recording a sale to a customer.
 Changing data, e.g., a customer address
 Adding data, e.g., a new customer.
 Deleting data, e.g., removing an old
customer that has not purchased anything in
5 years.
 DATA PROCESSING
 Updating can be done through several
approaches:
 Batch processing
 DATA PROCESSING
 Batch processing:
 Source documents are grouped into batches,
and control totals are calculated.
 Periodically, the batches are entered into the
computer system, edited, sorted, and stored
in a temporary file.
 The temporary transaction file is run against
the master file to update the master file.
 Output is printed or displayed, along with
error reports, transaction reports, and
control totals.
 DATA PROCESSING
 Updating can be done through several
approaches:
 Batch processing
 On-line Batch Processing
 DATA PROCESSING
 On-line batch processing:
 Transactions are entered into a computer
system as they occur and stored in a
temporary file.
 Periodically, the temporary transaction file is
run against the master file to update the
master file.
 The output is printed or displayed.
 DATA PROCESSING
 Updating can be done through several
approaches:
 Batch processing
 On-line Batch Processing
 On-line, Real-time Processing
 DATA PROCESSING
 On-line, Real-time Processing
 Transactions are entered into a computer
system as they occur.
 The master file is immediately updated with
the data from the transaction.
 Output is printed or displayed.
 DATA PROCESSING
 Updating can be done through several
approaches:
 Batch processing
 On-line Batch Processing
 On-line, Real-time Processing
 If you’re going through enrollment,
which of these approaches would
you prefer that your university was
using?
 Why?
TRANSACTION PROCESSING:
THE DATA PROCESSING CYCLE
 The data processing cycle consists
of four steps:
 Data input
 Data storage
 Data processing
 Information output
INFORMATION OUTPUT
 The final step in the information
process is information output.
 This output can be inarethe
 Documents form
records of of:
 transactions or other company
Documents
data.
 EXAMPLE: Employee paychecks or
purchase orders for merchandise
 Documents generated at the end of
the transaction processing
activities are known as operational
documents (as opposed to source
documents).
 They can be printed or stored as
electronic images.
INFORMATION OUTPUT
 The final step in the information
process is information output.
 Reports are used by employees to
 This output can beoperational
control in the form of:and
activities
by managers to make decisions
 Documents and design strategies.
 Reports  They may be produced:
 On a regular basis
 On an exception basis
 On demand
 Organizations should periodically
reassess whether each report is
needed.
INFORMATION OUTPUT
 The final step in the information
process is information output.
 This output can be in the form of:
 Documents
 Queries are user requests for
specific pieces of information.
 Reports  They may be requested:
 Queries  Periodically
 One time
 They can be displayed:
 On the monitor, called soft copy
 On the screen, called hard copy
INFORMATION OUTPUT
 Output can serve a variety of
purposes:
 Financial statements can be provided to
both external and internal parties.
 Some outputs are specifically for
internal use:
 For planning purposes
 Examples of outputs for planning
purposes include:
 Budgets
 Budgets are an entity’s formal
expression of goals in financial terms
 Sales forecasts
INFORMATION OUTPUT
 Output can serve a variety of
purposes:
 Financial statements can be provided to
both external and internal parties.
 Some outputs are specifically for
internal use:
 For planning purposes
 For management of day-to-day

operations
 Example: delivery schedules
INFORMATION OUTPUT
 Performance reports are outputs that
are used for control purposes.
 These reports compare an
 Outputorganization’s
can serve astandard
varietyorofexpected
purposes:
performance with its actual outcomes.
 Management by exception is an
 Financial statements can be provided to
approach to utilizing performance
both reports
externalthat
andfocuses
internal
onparties.
investigating
and acting on only those variances that
 Some outputs are specifically for
are significant.
internal use:
 For planning purposes
 For management of day-to-day operations

 For control purposes

INFORMATION OUTPUT
 Output can serve a variety of
purposes:
 Financial statements can be provided to
both external and internal parties.
 Some outputs are specifically for internal
use:
 For planning purposes
 For management of day-to-day operations

 For control purposes

 These outputs might include:
 For evaluation purposes
 Surveys of customer satisfaction
 Reports on employee error rates
The End