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Understanding and Managing Workplace Stress

The document defines stress and identifies factors that cause stress including environmental, organizational, and individual factors. It discusses the consequences of stress for individuals including psychological, physiological, and behavioral symptoms. It then describes types of stress and certain aspects of stress management. The document provides approaches for managing stress at the individual level through time management, relaxation techniques, exercise, and social support. It also discusses organizational approaches such as training, setting realistic goals, job redesign, improved communications, and wellness programs. A case study on stress in the business process outsourcing industry is presented along with factors causing stress, effects on the organization, and stress management techniques used.

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prashant1466
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14 views18 pages

Understanding and Managing Workplace Stress

The document defines stress and identifies factors that cause stress including environmental, organizational, and individual factors. It discusses the consequences of stress for individuals including psychological, physiological, and behavioral symptoms. It then describes types of stress and certain aspects of stress management. The document provides approaches for managing stress at the individual level through time management, relaxation techniques, exercise, and social support. It also discusses organizational approaches such as training, setting realistic goals, job redesign, improved communications, and wellness programs. A case study on stress in the business process outsourcing industry is presented along with factors causing stress, effects on the organization, and stress management techniques used.

Uploaded by

prashant1466
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd

Submitted To:

Dr. Shruti Singh

Submitted By:

Section H – Group 8
Chiranjeev Brahma
Himanshu Kanaujia
Manmohan Rai
Prashant Shukla
Talib Anwer
Trisha Bose
Definition
Stress is a dynamic condition in which an
individual is confronted with an opportunity ,constraint
or demand related to what he or she desires and for
which the desired outcome is perceived to be both
uncertain and important.
Factors Causing Stress
Environmental Organizational Individual
     
Economic Uncertainty Task Demands Family Problems
Political Uncertainty Role Demands Economic Problems
Technological Uncertainty Interpersonal Demands Personality
Organizational Structure  
Organizational Leadership  
Organization's life stage  
What are its consequences for
individual employees?
Psychological
Physiological
Behavioral Symptoms
Types of Stress
Constraints
Demand Stress
EuStress
Opportunity Stress
Certain Aspects of Stress
Can be negative or positive
Outcome has to uncertain and important
Stressors are additive
Managing Stress
Individual approaches:
Time Management
Relaxation techniques
Exercises
Social support network
Organizational approaches:

• Training
• Realistic goals
• Redesigning of job
• Improved organizational communications
• Incorporating organizationally supported wellness
programs
STRESS CONTROL

ABC STRATEGY
STRESS CONTROL
Case Study
Symptoms
Physiological Psychological/ Behavioral
 Insomnia  Smoking and alcohol
 Headaches  Discipline and behavioral

 Eye strain issues


 Voice loss  Absenteeism

 Burn out  Depression

 Digestive System Related  Mood Swings

Disorders
Factors causing stress in BPOs
Monotonous nature of work
Night shifts/ biological clock/ Changing shifts
Transport time
Tight/ high targets
Continuous calls in succession to raise call
volumes
Longer shifts
Constraints on leaves
Effects on the Organization
Stress management in BPOs
Aerobics, Yoga and meditation
Recreational activities
Counseling sessions
Employee Engagement
Trips
Educational assistance
Employee Engagement
This practice prevalent in Convergys and forms the
core of stress management
Conclusion
The stress must be optimum so that a person should feel
highly energetic, motivated, which in turn leads to
heightened perception, high involvement, hence good
health.

The stress should neither be low because low stress leads to


boredom, low performance and hence dull health; whereas
high leads to anxiety, nervousness, poor performance.
li fe a s i t co m e s
So enjoy yo u r
.. a n d a l wa y s b e
… …… … …
happy

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