CHAPTER 2
Developing Marketing
Strategies and Plans
1.
2.
3.
How does marketing affect customer value?
How is strategic planning carried at
different levels of the organization?
What does a marketing plan include?
Chapter 2. Developing Marketing Strategies and Plans
In this chapter, we will address the
following questions:
The Value Delivery Process
The Value Chain
Core Competencies
A Holistic Marketing Orientation and
Customer Value
The Central Role of Strategic Planning
Chapter 2. Developing Marketing Strategies and Plans
MARKETING AND CUSTOMER
VALUE
Defining the corporate mission
Establishing strategy business units
Assigning resources to each SBU
Assessing growth opportunities
Organization and Organizational Culture
Marketing Innovation
Chapter 2. Developing Marketing Strategies and Plans
CORPORATE AND DIVISIOIN
STRATEGIC PLANNING
Business
mission
External environment
(opportunity and
threat analysis)
1.
Goal
formulation
SWOT analysis
2.
Strategy
formulation
3.
Program
formulation
Internal environment
(strengths/weakness
analysis)
4.
Implementa
tion
5.
Feedback
and control
Chapter 2. Developing Marketing Strategies and Plans
BUSINESS UNIT STRATEGY
PLANNING
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