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Business Social Responsibilities Explained

The document discusses the social responsibilities of business and obligations of managers towards different segments of society. It defines social responsibilities of business as the various obligations a business has towards the society it operates in, including socio-economic responsibilities like employment and goods availability, and socio-human responsibilities like developing human values in the workplace. It also outlines the obligations managers have towards internal stakeholders like shareholders and employees, and external stakeholders like customers, suppliers, government, and society as a whole.

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0% found this document useful (0 votes)
7 views12 pages

Business Social Responsibilities Explained

The document discusses the social responsibilities of business and obligations of managers towards different segments of society. It defines social responsibilities of business as the various obligations a business has towards the society it operates in, including socio-economic responsibilities like employment and goods availability, and socio-human responsibilities like developing human values in the workplace. It also outlines the obligations managers have towards internal stakeholders like shareholders and employees, and external stakeholders like customers, suppliers, government, and society as a whole.

Uploaded by

monumunduri
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

Module 2

Social Responsibilities of Business, Human value


system, Obligations of managers towards different
segments of society

SOCIAL RESPONSIBILITIES OF
BUSINESS

SOCIAL RESPONSIBILITIES OF
BUSINESS
The social responsibility of business means various obligations or
responsibilities or duties that a business-organization has towards the
society within which it exists and operates.
Two facets
1. Socio-economic: Businessmen recognize that since they are
managing an economic unit in the society, they have a broad
obligation to the society with regard to matters affecting the public
welfare such as employment, availability of goods, and inflation.
2. Socio-human: Social responsibility indicates a businessmans
obligation to nurture and develop human values such as motivation,
morale, cooperation and self-realization in work.

SOCIAL RESPONSIBILITIES OF
BUSINESS

Businessmen, in making decisions, typically apply three separate


value systems, along with overriding ethical-moral considerations
Technical based upon physical & scientific logic
Economic based upon market values determined by consumers
Human based upon socio-psychological needs other than economic
consumption needs
Human value system exerts some weight upon the decisions of the
businessmen. E.g. when a businessman decides to raise the prices of
his products, he is normally taking an economic decision. But while
taking such a decision, he is guided by certain factors (other than
technical & economic) like effect on inflation and poor sections of
society, which proves that his decision is being influenced by human
value system.

OBLIGATIONS OF MANAGERS TOWARDS DIFFERENT


SEGMENTS OF SOCIETY

Internal Social Responsibilities are concerned with assuring due


process, justice, equity and morality in employment selection, training
and firing.
External Social Responsibilities refer to such actions as
stimulating minority entrepreneurship, improving the balance of
payments, or training and hiring hard-core unemployed.
Management owes social obligations to 2 groups of society
Internal Stakeholders shareholders and employees
External Stakeholders customers, suppliers, government and the
society as a whole.

OBLIGATIONS OF MANAGERS TOWARDS DIFFERENT


SEGMENTS OF SOCIETY

Towards
Owners/Sharehol
ders

Towards
Government

Towards
Employees

Towards Society

Towards
customers

Towards InterBusiness

OBLIGATIONS OF MANAGERS TOWARDS DIFFERENT


SEGMENTS OF SOCIETY
Owners or
Shareholders
Resources
Men
Men
Money
Money
Materials
Materials
Methods
Methods
Machines
Machines

Managemen
t Philosophy

Values
Values
Belief
Belief
Attitudes
Attitudes
Ethics
Ethics

Customer
and Suppliers

Workers
Managemen
t
Process

Planning
Planning
Organizin
Organizin
g
g
Directing
Directing
Controllin
Controllin
g
g
Society and
Government

Result
Goods
Goods &
&
Services
Services
desired
desired by
by
the
the
customers,
customers,
Fulfillment
Fulfillment
of
of the
the
expectation
expectation
of
of workers
workers

TOWARDS OWNERS/SHAREHOLDERS

Reasonable dividend on invested money and maximization of


the value of their investment
Stability & growth in financial position of the company
Keep them well-informed about progress & financial position
Safeguard the assets purchased with their funds
Trustee of shareholders funds management should increase
their welfare

TOWARDS EMPLOYEES

Reasonable wages
Good working conditions to maintain the health of the workers
Housing and medical facilities, insurance cover and retirement
benefits
Win the cooperation of the workers by creating the conditions
in which workers are willing to put forward their best efforts
towards the common goals of the business
Recognize workers rights to fair wages, to participate in
decisions affecting their working life, to form trade unions, to
collective bargaining and to go on a strike
Opportunity for growth training, education and the enjoyment
of freedom to the greatest possible extent

TOWARDS SUPPLIERS

Management should try for fair terms and conditions regarding


price, quality, delivery of goods and payment.
Their dealings with the suppliers should be based on integrity
and courtesy in the absence of which the suppliers will not
supply them the goods on credit
Management must create healthy relations with the suppliers.

TOWARDS CUSTOMERS

Production according to demand (Superior product design)


Reasonable prices
Superior service
No misleading advertisements
Fair trade practices (no black marketing, hoarding,
adulteration, etc.)

TOWARDS GOVERNMENT

Maintain law
Pay government taxes, custom duties and securities
Say no to bribes (avoid corrupting government employees)
Discourage tendencies of concentration of economic power and
monopoly
Encourage fair trade practices

TOWARDS SOCIETY/COMMUNITY

Prevention of pollution
Community development activities
Create employment opportunities
Make best possible use of capital, raw materials, machines,
technical knowledge & other resources
Upliftment of weaker sections (Welfare activities)
Business morality (Say no to anti-social & unfair trade
practices)

Common questions

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Socio-economic responsibilities of businesses include creating employment, ensuring goods availability, and controlling inflation. By managing these aspects, businesses contribute to public welfare and economic stability, enhancing societal trust and perceptions of business as responsible entities. This creates a positive business image and fosters a collaborative relationship between the business and society, potentially enhancing customer loyalty and community support .

Businesses can balance their obligations towards suppliers by ensuring fair terms concerning price, quality, and delivery, while maintaining integrity and courtesy in transactions. By building healthy relationships with suppliers, businesses can secure favorable conditions such as credit, which supports internal financial goals by managing costs effectively. This approach aligns supplier integrity with business profitability and stability .

Management plays a critical role in maintaining ethical considerations by ensuring production according to demand, charging reasonable prices, and offering superior service. They should avoid misleading advertisements and engage in fair trade practices, such as avoiding black marketing and hoarding. By upholding these ethical standards, management fosters customer trust and enhances business reputation, which are crucial for sustained success and customer loyalty .

External social responsibilities like stimulating minority entrepreneurship, improving the balance of payments, and training the unemployed significantly contribute to the broader socio-economic landscape by fostering inclusive growth and reducing unemployment. These responsibilities align businesses with community development and strengthen government relations through law adherence, tax compliance, and discouraging corruption. Such practices support social stability, fair trade, and economic equity, which are essential for community development and ethical business-government relations .

Internal social responsibilities towards shareholders include providing a reasonable dividend and maximizing investment value. For employees, it involves fair wages and healthy working conditions. These responsibilities can positively impact financial performance by ensuring stakeholder satisfaction and maintaining a motivated workforce, thus enhancing productivity and operational efficiency. This alignment promotes financial stability and long-term growth, benefiting both shareholders and employees as key stakeholders in the company's success .

Fulfilling managerial obligations towards weaker sections through welfare activities enhances a company's social license to operate by building trust and demonstrating genuine commitment to social equity. It signals to communities and stakeholders that the business values inclusivity and ethical responsibility, enhancing its operational legitimacy and community acceptance, which are vital for business sustainability and reduced conflict with local stakeholders .

Business managers have several obligations towards employees, including providing reasonable wages, good working conditions, and benefits such as housing and medical facilities. They also need to recognize workers' rights to fair wages, participation in decision-making, and form trade unions. These actions can lead to winning employees' cooperation and boosting their willingness to contribute to common business goals, thereby aligning with the overall objectives of increased productivity and job satisfaction .

The socio-human aspect of social responsibilities of business emphasizes the role of businesses in nurturing human values such as motivation, morale, cooperation, and self-realization in work settings. These responsibilities influence managerial decision-making by integrating socio-psychological needs that go beyond just economic consumption. For example, when a manager considers raising product prices, they are likely to weigh the potential impact on inflation and the poorer sections of society, showcasing the influence of human value systems alongside technical and economic factors .

Engaging in community development and environmental protection has long-term impacts such as improved community well-being and environmental sustainability. These activities help businesses in reputation building and garner community support, enhancing social license to operate. It leads to sustainable resource management and reduced operational risks, promoting regulatory compliance and securing strategic advantages in markets increasingly focused on ethical and sustainable practices .

Management's ethical obligations include complying with laws, paying taxes, and rejecting bribes. These actions help prevent corruption by discouraging unethical influence over government employees, promoting transparency, and ensuring fair market competition. By eradicating such practices, businesses support a level playing field, fostering innovation and consumer confidence in the marketplace .

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