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Chapter 12

This document discusses considerations for using financial results controls in the presence of uncontrollable factors. It examines whether employees should be accountable for factors they can or cannot control. It also explores how to determine when and how to make adjustments for uncontrollable factors in performance evaluations and compensation.

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Yuxuan Song
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0% found this document useful (0 votes)
71 views15 pages

Chapter 12

This document discusses considerations for using financial results controls in the presence of uncontrollable factors. It examines whether employees should be accountable for factors they can or cannot control. It also explores how to determine when and how to make adjustments for uncontrollable factors in performance evaluations and compensation.

Uploaded by

Yuxuan Song
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd

Slide 12.

Chapter 12:
Using Financial Results Controls in
the Presence of Uncontrollable
Factors

Merchant, Management Control Systems PowerPoints on the Web, 3rd edition, Pearson Education Limited 2012

Slide 12.2

Controllability principle

Employees should be held accountable only for that


which they alone can control; or,

Employees should be held accountable only for that


over which they have significant influence?

Merchant, Management Control Systems PowerPoints on the Web, 3rd edition, Pearson Education Limited 2012

Slide 12.3

Rationale

Uncontrollable factors distort performance measures


and evaluations

Uncontrollable risks are best borne by shareholders


(who are better able to diversify them)
If managers bear the risk:
They must be compensated for it
They may engage in undesirable actions to protect
themselves from the risks

For example, by engaging in gameplaying behaviors

Merchant, Management Control Systems PowerPoints on the Web, 3rd edition, Pearson Education Limited 2012

Slide 12.4

Considerations

Purpose(s) for which adjustments for


uncontrollables are made?
Salary raises
Incentive pay (short-term, long-term)
Job retention

Merchant, Management Control Systems PowerPoints on the Web, 3rd edition, Pearson Education Limited 2012

Slide 12.5

Considerations (continued)

Types of uncontrollables for which adjustments


are made?
Acts of nature (force majeure)
Economic, competitive factors
Interdependencies
Uncontrollables due to decisions made by personnel in
other parts of the organization, such as at higher levels
or in other entities

Merchant, Management Control Systems PowerPoints on the Web, 3rd edition, Pearson Education Limited 2012

Slide 12.6

Considerations (continued)

Who makes the adjustments?


Immediate superior
Upper management
(Compensation committee of the) Board of Directors
Done automatically by predetermined formulae/rules

Merchant, Management Control Systems PowerPoints on the Web, 3rd edition, Pearson Education Limited 2012

Slide 12.7

Considerations (continued)

Which method to use to make the adjustments?


Variance analysis
Flexible performance targets (e.g., flexed budgets)
Relative performance evaluations (RPE)
Subjective judgments

Merchant, Management Control Systems PowerPoints on the Web, 3rd edition, Pearson Education Limited 2012

Slide 12.8

Other choices

Should the adjustments be total or partial?

Should the adjustments be for negative


uncontrollable factors only (i.e., bad luck),
or should adjustments be made in either direction,
both positive and negative?

Merchant, Management Control Systems PowerPoints on the Web, 3rd edition, Pearson Education Limited 2012

Slide 12.9

How to decide?

Costs vs. benefits


For some types of adjustments, the benefits clearly
outweigh the costs
Factor is totally uncontrollable
Manager is not expected to respond to the factor
The effect of the uncontrollable factor can be
calculated objectively

Merchant, Management Control Systems PowerPoints on the Web, 3rd edition, Pearson Education Limited 2012

Slide 12.10

How to decide? (continued)

Benefits of making adjustments


More accurate performance evaluations
Less manager frustration; better motivation
Better decision-making; less noise in the
performance measures
Lower compensation costs
(in the long run less risk, less turnover)

Merchant, Management Control Systems PowerPoints on the Web, 3rd edition, Pearson Education Limited 2012

Slide 12.11

How to decide? (continued)

What if the company wants the managers to


respond to an uncontrollable factor?
Should not buffer them completely from the effects
Consider partial adjustment

Merchant, Management Control Systems PowerPoints on the Web, 3rd edition, Pearson Education Limited 2012

Slide 12.12

How to decide? (continued)

What if the effect of the uncontrollable


factor can only be estimated?
Enter subjectivity
Subjectivity introduces another form of risk
evaluation bias

Merchant, Management Control Systems PowerPoints on the Web, 3rd edition, Pearson Education Limited 2012

Slide 12.13

How to decide? (continued)

What if the factor is only partially uncontrollable?


Consider not making adjustments
Performance measures provide some information
about managers performance
Consideration of adjustments leads to the creation
of an excuse culture

Managers are prone to make excuses instead of


addressing the problems

Costly in terms of management time involved to


investigate the claims and determine appropriate
adjustments

Merchant, Management Control Systems PowerPoints on the Web, 3rd edition, Pearson Education Limited 2012

Slide 12.14

How to decide? (continued)

If adjustments are made, where they should


not be made
Bad decisions; managers fail to consider
relevant factors in their decision making
Shareholders lose as managers are given
undeserved rewards

Merchant, Management Control Systems PowerPoints on the Web, 3rd edition, Pearson Education Limited 2012

Slide 12.15

Summary

Consider costs and benefits of making


adjustments
Benefits exceed costs if:
Factor is clearly uncontrollable and if the firm
does not want managers to respond (they have
no influence)
Subjectivity can be avoided (or is tolerated)
In all other cases, use adjustments sparingly

Merchant, Management Control Systems PowerPoints on the Web, 3rd edition, Pearson Education Limited 2012

Common questions

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Applying adjustments for negative but not positive uncontrollable factors could lead to biased assessments that reward bad performance unduly while not adequately recognizing the impact of favorable uncontrollable events. This could skew managerial perceptions, leading to complacency or opportunism, and potentially misalign strategic objectives .

Adjustments for partially uncontrollable factors can lead to the creation of an 'excuse culture' where managers are prone to make excuses instead of addressing actual problems. This results in costly management time spent investigating claims and determining appropriate adjustments, ultimately leading to inefficiencies .

The potential benefits include more accurate performance evaluations, lower levels of managerial frustration, enhanced motivation, improved decision-making due to less noise in performance measures, and lower compensation costs over time due to decreased risk and turnover .

Shareholders should bear the risks associated with uncontrollable factors because they are better able to diversify these risks. Unlike managers, shareholders can absorb these risks across their portfolio, which allows for more stable performance evaluation measures without distorting managerial accountability .

Making adjustments for uncontrollable factors can lead to more accurate performance evaluations, which can reduce managerial frustration and enhance motivation. It minimizes the feeling of unfairness due to uncontrollable circumstances affecting evaluations, thereby encouraging better performance and decision-making .

Adjustments for uncontrollable factors can lower compensation costs in the long run. By reducing the risks perceived by managers through these adjustments, less compensation is needed to incentivize managers, which may also result in reduced turnover and less demand for risk premiums .

Considering uncontrollable factors in performance evaluations can introduce subjectivity, which in turn introduces evaluation bias. This occurs because the effect of many uncontrollable factors can only be estimated, leading to potential inaccuracies and biased judgments, which disrupts the objectivity of performance assessments .

A company might decide not to fully shield managers from uncontrollable factors if it wants managers to respond to those factors. By not providing complete protection, it preserves some motivation for managers to adapt and innovate in response to certain changes, thereby promoting resilience and strategic thinking .

The controllability principle is based on the rationale that uncontrollable factors distort performance measures and evaluations, and that uncontrollable risks are best borne by shareholders who can diversify them. If managers bear these risks, they must be compensated, but this can lead to undesirable actions such as 'gameplaying' to protect themselves .

Methods used to make adjustments for uncontrollable factors include variance analysis, flexible performance targets like 'flexed budgets', relative performance evaluations (RPE), and subjective judgments. These methods allow for tailored adjustments that can potentially provide more accurate performance assessments .

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