Management Control System

Presented by:
Sweety mishra
Is the process of evaluating, monitoring and controlling the
various sub-units of the organization so that there is effective
and efficient allocation and utilization of resources in
achieving the predetermined goals
Characteristics of Control
System In Organization
 Involvement of people
 Information about the actual state of
the organization is compiled by
people.
 It is compared by people.
 With the desired state decided by
people.
 For significant difference, a course of
action is recommended by people
 Action taken by people
 The management decides the desired
state or standards against which
performance is compared.
 It decides what the organization plans to
achieve in a given time framework which
is known as Planning Process.
 Actual Performance is compared to
Planned Performance in control, so
planning and controlling are interlinked
and are known as P&C systems
Functions
 Planning activities of an organization
 Coordinating activities of an organization
 Communication information to different
levels of the hierarchical structure
 Evaluating information and deciding the
actions to be taken
 Influencing people to change their
behavior.
Responsibility Centres
A responsibility centre is an organisation unit
that is headed by manager who is
responsible for its activities.
 delegation of responsibility for specific to
successive lower levels of organisation.
 motivation of the level of management to
which a certain task has been delegated.
 measurement of the achievement of
specified objectives.
The key consideration in determining the
responsibility centre is
 ability to control cost or revenue
 determining the question of controllability

 evaluation of responsibility centre as per

predetermined criteria
The responsibility centres may be
classified as
 Revenue Centres
 Expense Centres
 (III) Profit Centres
 (IV) Investment Centres
Revenue Centres
 In a revenue centre, output (I.e., revenue) is measured
in monetary terms, but no formal attempt is made to
relate input (I.e., expenses or cost) to output.
 The main focus of management’s efforts will be on
revenue generated by it.
 The sales department is an example for a revenue
centre.
 The effectiveness of the centre is not judged by how
much sales revenue exceeds the cost of the centre.
 Sales budget are prepared for revenue centre and
budgeted figures are compared with actual sales.
 Generally the costs are not related to output.
Expenses Centre

 It is the lowest level of responsibility centre in an

organization.
 Its manager is basically responsible for production of a
product or service; his decision authority relates to how
human resource, machinery and materials should be
used to produce the product or service.
 Expense centre manager has no control over
revenues, profits or investment.
 He has no control over marketing decisions or
investment decisions.
 Total performance of an expense centre manager
depends on how effectively and efficiently an expense
centre is operated.
 Effectiveness of an expense centre manager will
depend on a host of non-financial parameters such as
maintaining quality level of output, compliance with
production schedules and targets, maintaining morale of
the workers and so on.
 Normally, separate reporting systems are used to report
effectiveness.
 Efficiency is judged in terms of financial performance.
 It is measured and reported by the responsibility
accounting system.
 Evaluation of the financial performance of an expense
centre manager is by comparing the actual expenses of
the centre against the budgeted expenses.
Profit Center

 A profit centre is an organizational unit responsible

for both revenues and costs.
 Profit centre manager has no control over the
investment in the centre’s assets.
 Managers are concerned with both the production
and marketing of the products.
 Activities of the manager is much more broader than
that of a revenue centre manager because of the
responsibility to produce the product most efficiently.
 Profit centre’s performance measured in terms of
profit.
 It enhances profit consciousness
 Example:division of a company that produces and
markets different products.
Investment Center
 An investment centre is responsible for the
production, marketing and investment in the
assets employed in the segment.
 An investment centre manager decides on
aspects such as the credit policies, inventory
policies, and within broad framework.
 Investment centre manager responsible for
profit in relation to amounts invested in the
division.
 Financial performance of the manager of the
division is measured by comparing the actual
with projected rate of return on investments of
the centres
AUDITING
 Audit is the activity of examination and
verification of records and other evidence
by an individual or a body of persons so as
to confirm whether these records and
evidence present a true and fair picture of
whatever they are supposed to reflect.
Audits are most commonly used in the
accounting and finance functions
Categories Of Audits
Audit category Brief description
Financial statement •Gives an opinion on the accuracy of the financial
statements
audit •Ensures compliance with the relevant accounting
standards and reporting framework
•An independent appraisal function established within
Internal audit an organization to examine and evaluate its activities as
a service to the organization
•Need not be limited to books of accounts and related
records

•Deters, detects, investigates, and reports fraud

Fraud auditing and •Forensic: related to the legal system, especially issues
forensic audit of evidence

•Audits operational aspects of the enterprise

Operational audit •Quality audit, R&D audit, etc
Audit category Brief description
Information systems •Audit of computer systems
•Checks whether the computer system safeguards
audit assets, maintains data integrity, and contributes to
organizational effectiveness and efficiency

•Audit of the management, as a tool for evaluation and

Management audit control of organizational performance
•Examines the conditions and provides a diagnosis of
deficiencies with recommendations for correcting them

•Audit of the enterprise's reported performance in

Social audit meeting its declared social , community, or
environmental objectives

Environmental audit •Environmental

mechanism
compliance audit: a checking

•Environmental management audit: an evaluation

mechanism
The auditing process
 Staffing the audit team
 Creating an audit project plan
 Laying the ground work
 Conducting the audit
 Analyzing audit results
 Sharing audit results
 Writing audit reports
 Dealing with resistance to audit
recommendations
 Building an ongoing audit program
Benefits of Auditing
 Identify opportunities for improvement
 Identify outdated strategies
 Increase management’s ability to
address concerns
 Enhance teamwork
 Reality check
THE BALANCE
SCORECARD
 In the rapidly changing world of business, considering
only the financial measures of performance gives an
incomplete picture of the overall organizational
performance. It has become increasingly necessary for
organizations to simultaneously look at non financial
measures for this purpose.
 Concepts like JIT, TQM, and SIX SIGMA have brought
out the growing importance of non financial measures
for evaluating the organizations overall performance.
 A combination of financial and non financial measures
gives a better picture of organizational performance.
One concept which has received universal acclaim is
the “Balance Scorecard” (BSC), proposed by Robert
Kaplan and David Norton in 1992.
The BSC framework considers the customer perspective, internal business perspective,
and the innovation/learning and growth perspective, in addition to the financial
perspective

perspective Underlying question

Customer perspective To achieve our vision, how
should we appear to our
customer

Financial perspective To succeed financially, how

should we appear to our
shareholders

Internal business To satisfy our customer and

shareholders, at what business
perspective processes must we excel?

Innovation/learning To achieve our vision, how will

growth perspective we sustain our ability to
change and improve?
Implementing the BSC
 If an organization emphasizes only short-
term or financial goals, it will not be able to
successfully execute its strategies and
excel in the business. The balance
scorecard serves as a tool for strategic
performance control by clarifying the vision
and strategy of the organization and
articulating the top management's
expectations
TRANSFER PRICING
A transfer is referred to the movement of
goods from a responsibility center to
another, within the same company

 Different types of responsibility center,

belonging to different organizational
levels, are involved in the transfers
 Many organizations set up business units that
cater to the needs of other business units within
their own fold. For example, one business unit
may manufacture components that are used by
another business unit to assemble the final
product.
 Here , there is a transfer of goods from the first
business to the second and the concept of
transfer pricing comes into play.
 Decentralization is one of the approaches that
many large organizations use to attain operational
effectiveness. However , the main challenges in
operating in a decentralized manner lie in
designing responsibility structures and formulating
appropriate policies and methods to determine the
performance of the responsibility centers.
 The technique of transfer pricing plays an
important role in the smooth functioning of
responsibility structures in such an organization
Objectives of TP policy
 Goal congruence:- the divisional manager in
maximizing the profits of his division, should not
engage in decision-making that fails to optimize
the organization’s performance.
 Performance appraisal :-it should aid in reliable
and objective assessment of the value added
activities by profit centers toward the organization
as a whole
 Divisional autonomy:- each divisional manger
should be free to satisfy the requirements of his
profit center from internal or external sources.
There should be no interference in the process by
other divisions like buying centers and selling
centers
BUDGETS
 Budgets are business plans that are stated
in quantitative terms and are usually based
on estimations.
 These plans aid an organization in the
successful execution of strategies.
 Due to the uncertainties in the business
environment and / or due to wrong
estimation, there may be significant
deviations between the a c t u a l s and the
plans.
 Budgeting as a control tool, provides an
action plan for the organization to ensure
least deviations
 Budgets are used to give an overview of
the organization and its operations.
They are useful in resource allocation
whereby resources are allocated in such
a way that the processes which are
expected to give the highest returns are
given priority.
 Budgets are also used as forecast tools
and make the organization better
prepared to adapt to changes in the
environment
 Budget preparation requires the participation of
managers from different functions /
departments. This helps in integrating the
tactical and operational strategies of the
departments with the corporate strategy of the
organization.
 Budgets act as a means to verify the progress
of the various activities undertaken to achieve
the planned objectives. The verification is done
by comparing the a c t u a l s against standards
 They help in the delegation of authority
and allocation of responsibility and
accountability to more people in an
organization. They thus promote division
of labor, which , in turn, promotes the
process of specialization. Functional
specialization leads to the overall
efficiency of the organization
Steps in Budget
Formulation
 Creating a budget department or appointing a
budget controller
 Developing guidelines for budget preparation
 Developing budget proposals at
department/business unit level
 Developing the budget for the entire organization
 Determining the budget period and key budgets
factors
 Benchmarking the budget
 Budget review and approval
 Monitoring progress and revising the budgets
 Types of Budgets Characteristics Examples

Appropriation budget A ceiling is set for certainTraining, advertising, sales

discretionary expenditures promotion and R&D
Based on the management
decision

Flexible budget A static amount is established forThe static part: Salaries,

discretionary and committed fixeddepreciation, property taxes, and
costs and a variable rate isplanned maintenance. The flexible
determined per unit of activity forpart : direct material, direct labor,
variable cost and variable overhead .sales
commission

Capital budget Decisions regarding potential New plant and equipment

investments are made using
discounted cash flow techniques

Master budget A comprehensive plan is All revenue and expenditures for

developed for all revenue and any organization
expenditure
EVA
 What is EVA
EVA = Economic profit
 Not the same as accounting profit
 Difference between revenues and costs
 Costs include not only expenses but also cost of capital
 Economic profit adjusts for distortions caused by
accounting methods
○ Doesn’t have to follow GAAP
○ R&D, advertising, restructuring costs, ...
 Cost of capital accounted for explicitly
○ Rate of return required by suppliers of a firm’s debt and equity
capital
○ Represents minimum acceptable return.
Components of EVA
 NOPLAT
Net operating profit after tax
 Operating capital
Net operating working capital, net PP&E, goodwill,
and other operating assets
 Cost of capital
Weighted average cost of capital %
 Capital charge
Cost of capital % * operating capital
 Economic value added
NOPLAT less the capital charge
Calculating EVA

Net operating profit after tax (NOPAT)

- Capital charge (= WACC * Capital)
= Economic value added (EVA)