NON-VERBAL
COMMUNICATION
To understand the importance of nonverbal behavior
in the communication process
To learn how paralanguage can affect the message
you communicate
To improve your perception of body movement in
nonverbal communication
To learn how space is used to communicate in the
business organization
To recognize the impact of dress and
appearance,color, and time on those around you
What is non-verbal
communication?
Non verbal communication can be defined
as all those messages that are not encoded
with words
More than 90% of our message is
communicated nonverbally
USES OF NON-VERBAL
COMMUNICATION
Instant effect in terms of conveyance and response
Aids verbal communication by compressing
complex data
Response to visuals and plain sounds is more
powerful
Best method to convey information to illiterate
people and overcome barriers of language
Major categories of non-verbal
communication
Paralanguage-how we say something
Kinesis- how we communicate with our bodies
Proxemics -how we communicate with space
Communication through dress and appearance
Communication through color
Communication through time
PARALANGUAGE
While Language deals with what is said, Paralanguage deals
with how it is said
Paralanguage can reinforce or undermine the verbal message
Paralanguage voice qualities include rate,volume,emotion,
rhythm, pitch and resonance in combination with vocal
qualifiers
An increase in rate could indicate anger, impatience or
anxiety. A decrease in rate can indicate thoughtfulness,
reflective attitude or on the other hand boredom and lack of
interest
Paralanguage conveys emotion
PARALANGUAGE contd
Volume adjusted to the audience,loudness shows
rudeness or lack of self-control
Pitch-high pitch may indicate fear, immaturity or
emotional disturbance
Pronunciation-accepted standard of the way in
which a word is said.
Intonation-sound pattern
Stress changes implied meaning
Non-fluencies-indicate hesitation
KINESICS
Eye Contact
Facial Expressions
Gesture
Posture
Side-to side
movements
Forward and
Backward movements
Vertical movements
Attitudes
Status
Affective states or
moods
Approval seeking
Inclusiveness
Interaction markers
Characteristics of Kinesics
Conveys meaning
Always present
Emotionally expressive
Dominates interaction
More Trustworthy
Kinesics is influenced by
Biological factors-body shapes and features
Habitual factors-occupation and adaptation
Cultural factors-conduct
Gestures
Emblems-sign language
Illustrators-tied to verbal language
Regulators-control oral communication by
alerting the sender
Affect Displays-indicate emotional states
such as anger and embarrassment, no
control over them
Adaptors-unconscious gestures
Postures
Communicates meaning
Clues to the self-confidence or status
Posture of superiors and subordinates
conveys meaning
Some firms make selection decisions
primarily on the basis of gesture and
posture
ENERGY
PHYSICAL
INTELLECTUAL
EMOTIONAL
SPIRITUAL
Energy conveys Competence and inspires
Respect
Proxemics
All of us communicate by the use of space around
us.
Communication zones determine social interaction.
Feature-fixed Space-buildings
Semi-fixed Feature Space- furniture
Informal Space
The space we occupy in the organization
communicates much about our status in the
organization.
Zones of Informal Space
Intimate Distance-physical contact upto 18
inches; confidential information, handshake
Personal Distance-18 in. to 4 ft.;casual and
friendly conversation
Social Distance-4 ft to 8ft; organizational
communication
Public Distance-12 ft to upper limits of
visibility and hearing
Use of Space vs Status
T h re e
p r in c ip le s
use of space
v s s ta tu s
T h e h ig h e r u p p e o p le
a r e in t h e o r g a n iz a t io n
th e m o re a n d
b e t t e r s p a c e th e y a r e a llo t t e d
T h e h ig h e r u p p e o p le
a r e in t h e o r g a n iz a t io n ,
th e b e tte r p ro te c te d
t h e ir t e r r it o r y is
T h e h ig h e r u p p e o p le
a r e in t h e o r g a n iz a t io n ,
t h e e a s ie r it is fo r t h e m t o in v a d e
t h e t e r r it o r y o f lo w e r = s t a t u s p e r s o n n e l
COLOUR
Classification and identification of products
Attraction and differentiation
Added dimension to maps, charts and
graphs for more information
Psychological effect
Color,Dress and Appearance
Color is related to particular moods.
Clothes communicates much about us to
others The apparel oft proclaims the man
Top Executives have an unwritten code for
corporate dress.
Time
Being early or late
Setting and meeting of deadlines
Individuals with high status given priority
Time taken to give and receive feedback
Checklist of Techniques for
Improving Nonverbal
Communication Skills
Establish and maintain eye contact
Use posture to show interest
Reduce or eliminate physical barriers
Improve your decoding skills
Probe for more information
Checklist continued
Avoid assigning non verbal meanings out of
context
Associate with people from diverse cultures
Appreciate the power of appearance
Observe yourself on video
Enlist friends and family
NON VERBAL ASPECTS OF
WRITTEN COMMUNICATION
Font size and style
Margins
Spacing
Quality of paper
The appearance and feel of a document
convey impressions about the status of the
sender and also makes it more readable and
attractive to the receiver.
OTHER METHODS OF
NONVERBAL
COMMUNICAION
PICTURES
DIAGRAMS
GRAPHS AND CHARTS
MAPS
PICTURES
Universally understood
Attract attention
Extensively used
GRAPHS/CHARTS
Bar chartsLine graphs-trends, future results
Pie chart-percentages
Flow chart- procedure/alternate action
MAPS
Show space relationship
Geographical information
Sociological factors
Routes
AUDITORY SYMBOLS
Sirens
Whistles
Bells and buzzers
Beeps
Tunes
Warning
Call/stop
Start and end
Electronic gadgets
Signature
SILENCE
Positive withdrawal of suspension of speech
Short silences are effective
Emphasis ,Sympathy,Anger or Displeasure
At times silence can cause discomfort,
embarrassment,or confusion
Complemented by body language
THANK YOU