Value chain
By:- Hussain Padrawala
Urvisha duhlani
Jaydeep jadhav
Gaurang jadhav
Chetan rajput
INTRODUCTION
A value chain is a chain of activities that a firm operating in a
specific industry performs in order to deliver a valuable product or
service for the market. The concept comes from business
management and was first described and popularized by Michael
Porter in his 1985 best-seller, Competitive Advantage: Creating and
Sustaining Superior Performance.
VALUE CHAIN AND THE QCT TRIANGLE
VC allows alignment of processes with customers. This
generates a quality advantage.
VC focuses cost management efforts.
VC provides for efficient processes which improves the
timeliness of operations.
VALUE CHAIN MODEL
FROM MICHAEL E. PORTERS COMPETITIVE ADVANTAGE
SUPPORT
ACTIVITIES
Firm Infrastructure (General Management)
Human Resource Management
Technology Development
Procurement
Inbound
Logistics
Ops.
Outbound
Logistics
PRIMARY ACTIVITIES
Sales &
Marketing
Service and
Support
VALUE CHAIN ELEMENTS
Customer value added
Margin orientation
Primary activities
Inbound logistics
Operations
Outbound logistics
Sales and marketing
Service and support
Support Activities
Human resources (general and admin.)
Tech. development
Procurement
VALUE CHAIN ANALYSIS
Document the activities
Understand the cost and margins at each step.
Map the value chain to the industry value chain
Use Activity Based Costing
Look for core competencies
Map the cost structure
external values drive cost advantages
VALUE CHAIN BENEFITS
Identifies value processes
Identifies areas for cost improvement
Reduce Delivery Times
Optimize Inventory
Improve Customer Relationships
Enhance Revenue and Profit
GOAL OF VALUE CHAIN
Driven by customer perceptions
Increase margins
Focus on value processes
Distinctive capabilities
Cost advantages
Some examples
Intel Corporation
MacDonald's
VALUE CHAIN AND THE TBC TRIANGLE
Technical:
Increases knowledge of no profit zones
Increases knowledge of forward and/or backward integration
opportunities
Identifies value processes
Identifies win-win alliance opportunities
Behavioral:
Focus shifts to the customer
Focus shifts from conflict to partnering with customers & suppliers
Cultural
Creates externally focused mindset
Generates information sharing environment with respect for
confidentiality
Value Chain Analysis helps you identify the ways in which you
create value for your customers, and then helps you think
through how you can maximize this value: whether through
superb products, great services, or jobs well done.