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COUNSELLING
Counseling is a process in
which the parties involve
themselves in a psychological
process to solve problems.
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COUNSELLING
The counseling is designed to help
people make choices and solve
problems.
The counseling helps in recognizing
ones potential and to use this
potential in an effective way.
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EMPLOYEE COUNSELLING
Employee counseling is a
discussion with an employee of a
problem that usually has
emotional content in order to help
the employee cope with it better.
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EMPLOYEE COUNSELLING
Employee counseling is referred
to the discussion of an emotional
problem with an employee with
an objective of reducing intensity.
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CHARACTERISTICS OF
EMPLOYEE COUNSELING
Employee Counseling as a
Relationship
Employee Counseling as a
Repertoire of Interventions
Employee Counseling as a
Psychological Process
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CHARACTERISTICS OF
EMPLOYEE COUNSELING
Employee Counseling is
Confidential
Employee Counseling is a Two
Way Communication
Employee Counseling is a
Decision Making Process
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CHARACTERISTICS OF
EMPLOYEE COUNSELING
Employee Counseling is a Mental
Guarantee
Employee Counseling Ensures
Personal and Organizational
Development
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OBJECTIVES OF COUNSLING
Proper Worker Selection
Emotion Control
Increase Skill
Professional Evaluation
Changing View
Increase Self Confidence
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OBJECTIVES OF COUNSLING
Develop Environment
Personal Research
Increase Productivity
Reduce Labour Unrest
Job Satisfaction
Develop Mental Health
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TYPES OF EMLOYEE
COUNSELING
Directive Counseling
Non Directive Counseling
Participative Counseling
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DIRECTIVE COUNSELING
Directive Counseling is the
process of listening to an
employee problem, deciding with
the employee what should be done
and then telling and motivating
the employee to do it.
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DIRECTIVE COUNSELING
Advantages
Prompt Decision Making
Loyalty
Emotional Release
Limitations
Autocratic
Fear of Punishment
Direction of Conversation
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NON DIRECTIVE COUNSELING
Advantages
Conversation Control
Prompt Solution
Creation of Responsibility
Limitations
Time Consuming
Expensive
Take Alertness
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PARTICIPATIVE COUNSELING
Advantages
Acceptable Solution
Harmonious Relation
Sound Feedback
Limitations
Personal Conflict
Time Consuming
Problem of Balance
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STEPS OF EMPLOYEE
COUNSELING
Pre-thinking
Communication
Discussion Program
Analysis
Tentative Solution
Final Solution
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MAKING COUNSELING
PROCESS EFFECTIVE
Evaluating Employees Importance
Evaluating Employees Ability
Appointing Experienced Counselor
Neutral Behavior
Understanding Problem
Good Listener
Dont Hit the Weak Point
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OBSTACLES TO RUN EMPLOYEE
COUNSELING IN BANGLADESH
Backward Thinking
Lack of Professional Counselor
Personal Problem and Secrecy
Disliking Counseling
Take Long Time
Weak Counseling
Lack Proper Evaluation
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Employee Counseling Do's
Collect and review information before the career
counseling session.
Give the employee notice of the meeting, specifying
time and place.
Tell the employee how long the meeting will last.
Give the employee a statement about the purpose of
the meeting.
Prepare questions and subjects for the meeting that
should be covered.
Greet the employee in a friendly, unhurried
manner.
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Employee Counseling Do's
Have a chair ready and in a position where the
employee faces the supervisor without obstacles.
Have the secretary hold all calls and keep visitors
from interrupting the meeting.
Help the employee tell his or her story by being
accepting, by being interested, and by letting the
employee talk.
Give the employee a chance to pause and reflect.
Ask questions that are open-ended and that call for
discussion or explanation.
Close the meeting tactfully, set a time for a follow
up if needed, and thank the employee.
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Employee Counseling Don'ts
Search for or attempt to review information during
the meeting.
Call the employee on a moments notice and expect
a productive meeting.
Abruptly end the meeting without notice.
Leave the employee wondering what he or she may
have done wrong.
Wait until the employee arrives to decide what
should be accomplished.
Give the impression that there is no time for the
employee, or that there is a big rush to get this over
with.
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Employee Counseling Don'ts
Have the employee sit on the opposite side of your
desk with piles of paper between the two of you.
Let your attention wander to other people or
matters in the office.
Prod the employee along, get the details wanted,
and then talk about your own experiences.
Talk rapidly, filling in all voids.
Ask questions that are answered with a quick yes
or no.
Hurry the employee out, showing lack of interest
and giving a vague promise of a follow up.
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Characteristics Coaching
The key characteristics of coaching are:
It tends to be carried out one-to-one
It aims to help an individual develop in
some way, e.G. To improve performance
It is an approach which allows the person
being coached to gain awareness and
insight rather than directly telling them
what to do or what they should learn, so
the coach does not usually give direct
advice
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Characteristics Coaching
It is focused on helping the individual
achieve specific goals and is directed
towards action
It can be used to address a wide range of
issues the coaching discussion is based on
the coachees agenda and needs, not the
coachs.
It requires an honest and open relationship
between the coach and the coachee, where
the Coach is supportive and encouraging
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THE BENEFITS OF COACHING
The aim of coaching is to develop awareness and
responsibility in the coachee through a process
where he or she comes to recognize the best
course of action to take in order to move
forward.
The coach, therefore, tries to avoid giving direct
advice or offering his or her own solution and,
instead, asks a series of questions to draw out the
thoughts of the coachee.
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THE BENEFITS OF
COACHING
The benefits for the individual can be:
Increased motivation and commitment
Improved decision making
Clearer goals and objectives
Greater self awareness
Improved ability to deal with change
Increased confidence and self-reliance
Improved ability to work independently
Greater sense of responsibility, e.G. For own
development
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Difficulties of Coaching in the
Workplace
Coaching involves a different relationship
between coach and coachee than exists in the
usual management structures found in most
organisations.
In some cases, organisations will ask their own
managers to coach, rather than bringing in
external coaches. This can cause difficulties but,
if the organisation wishes to develop coaching as
the predominant management style, then these
issues need to be addressed and a solid
programme be developed.
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Difficulties of Coaching in the
Workplace
Secondly, even if the manager is happy to try the
new approach, he or she may lack the necessary
skills to coach effectively and may need further
training.
Further, the coaching relationship depends on a
level of openness and honesty between the
parties. Also, the conversation should, as far as
possible, follow the coachees agenda rather than
that of the coach. These requirements can be
difficult to achieve in the workplace, especially
where the manager doing the coaching also has
line responsibility for the coachee.
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Mentoring
Mentoring is off-line help by one person to
another in making significant transitions
in knowledge, work or thinking.
It is usually a formal or informal
relationship between two people.
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Why Organizations Implement
Mentoring Programs
Skills Enhancement -- mentoring enables experienced,
highly competent staff to pass their expertise on to others
who need to acquire specified skills;
Professional Identity -- when younger employees are
early in their careers, they need help understanding
what it means to be a professional in their working
environment. Professionals embody the values of the
profession and are self-initiating and self-regulating.
Mentors play a key role in defining professional behavior
for new employees. This is most important when
employees first enter the federal workforce;
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Why Organizations Implement
Mentoring Programs
Career Development -- mentoring helps employees plan,
develop, and manage their careers. It also helps them
become more resilient in times of change, more self-
reliant in their careers and more responsible as self-
directed learners;
Leadership and Management Development -- mentoring
encourages the development of leadership competencies.
These competencies are often more easily gained through
example, guided practice or experience than by
education and training;
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Why Organizations Implement
Mentoring Programs
Education Support -- mentoring helps bridge the gap
between theory and practice. Formal education and
training is complemented by the knowledge and hands-
on experience of a competent practitioner;
Organizational Development and Culture Change --
mentoring can help communicate the values, vision and
mission of the organization; a one-to-one relationship
can help employees understand the organizational
culture and make any necessary changes;
Customer Service -- mentoring assists in modeling
desired behaviors, encouraging the development of
competencies in support of customer service, and above
all, cultivating the right attitudes;
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Why Organizations Implement
Mentoring Programs
Staff retention -- mentoring provides an encouraging
environment through ongoing interactions, coaching,
teaching, and role modeling that facilitates progression
within the organization; mentoring has been found to
influence employee retention because it helps establish an
organizational culture that is attractive to the top talent
clamoring for growth opportunities. Mentoring is a tangible
way to show employees that they are valued and that the
companys future includes them;
Recruitment -- mentoring can enhance recruitment goals
by offering additional incentives to prospective employees;
and
Knowledge Management/Knowledge Transfer --
mentoring provides for the interchange/exchange of
information/knowledge between members of different
organizations.
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Types of Mentors
There are mainly four types of mentors:
Career Guide -- promotes development through career
guidance, counseling and visibility;
Information Source -- provides information about formal
and informal expectations;
Friend -- interacts with the protg socially and provides
information about people; and
Intellectual Guide -- promotes an equal relationship,
collaborates on research projects and provides constructive
feedback and criticism.
When planning and developing mentoring programs,
agencies must consider the types of mentors and decide
which type(s) of help will be most appropriate given the
program goals.
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Developing a Mentoring
Program
Conduct Needs Assessment
Any organization interested in developing a
formal mentoring program needs to create a
business case and address why this program is
needed, what the organization hopes to gain,
and what components the program should
include.
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Developing a Mentoring
Program
Develop a Mentoring Program Roadmap
A mentoring program roadmap should
include a business case, project plan, and
implementation plan. A roadmap should also
include needs assessment findings, project
plans with key milestones, and the program
description.
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Developing a Mentoring
Program
Gain Top Management Support and
Commitment
A formal mentoring program will succeed
only if senior leadership supports the
program and makes it part of the learning
culture. It is best to identify a champion
(preferably a senior leader) of the program
who will play a major role in marketing the
program and recruiting mentors.
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Developing a Mentoring
Program
Commit a Program Manager
Most successful mentoring programs have a
full-time employee dedicated to managing and
administering the mentoring program. The
program managers role is crucial in making
the program a success.
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Developing a Mentoring
Program
Create a Steering Committee or Working
Group
A formal mentoring program is tied directly
to the organizations leadership. To represent
that leadership, a steering committee or
working group should set the goals and
objectives of the mentoring program.