Infosys Technologies Limited
Group : 2
Infosys Technologies
Limited
Infosys' IT solutions, Technology and
Business Process Outsourcing services help
accelerate innovation and maximize value
from your IT investments. These are:
IT Services
Engineering Services
Consulting Services
BPO Services
Products and Platforms
Infosys mission
We aim at consistently meeting or
exceeding our customer's expectations for
product and service quality and
performance
Ensure on time delivery
Ensure continual human resource
development
Value creation at Infosys
Major Stakeholders
The internal stakeholders are the
employees, top management, support staff
etc. The external stakeholders include
customers, vendors, shareholders etc.
The telecom segment contributes 19.3%
to the overall revenue of Infosys, becoming
one of the highest revenue generators for
the company.
The other sectors serviced by Infosys
include
Aerospace & Defense
Airlines
Automotive
Banking
Healthcare
Insurance
Retail etc.
Handling relationship with
stakeholder
The difficulty faced by Infosys in terms of
handling its relationship with stakeholder
groups was due to the existence of fierce
competition.
in terms of retaining customers
in terms of retaining employees
provide apt solutions for optimum
customer satisfaction
Performance
effectiveness
There are certain parameters by which
managers judge the effectiveness
Productivity
Cost of production
Resource Utilization
Quality matrix
Customer Satisfaction
Attrition Rate
Balance Score Card
Facilitates communication across the
entire organization;
Ties the vision and strategy to the goals
and objectives;
If an objective is not attained, it facilitates
a clear understanding for the reasons;
Acts as an effective basis for resource
allocation
Major roles, functions, or
departments
The major roles in the organization are as
follows:
CEO : Chief Executive Officer
COO : Chief operating Officer
CFO : Chief Financial Officer
VP : Vice President
SVP : Senior Vice President
AVP : Associate Vice President
The legends in the organization are as follows:
Executive Council
Horizontal Business Unit
Integrated Business Unit
Infosys consulting Inc.
Software Engineering and Technology Labs
Information Systems
Communication Design Group
Infosys Leadership Institute
Education & Research
Design features
The authority is more decentralized
The organization structure is differentiated
The organization has little or no
integrating mechanism and if any is
informal.
Mutual adjustment plays an important role
at the entry level jobs and at certain level
higher in hierarchy
Members of the top
management
Nandan M. Nilekani : Co-chairman
Gopalkrishnan S. : CEO & MD
Shibulal S. D. : COO & Director
Balakrishnan V. : CFO
Dinesh K. : Director and Head -
CDG, IS and Quality & Productivity
Mohandas Pai T V : Director & Head –
Finacle, Admin, HRD, ILI and E&R
Sanjay Purohit : Corporate Planning
& Business Assurance
Divisional structure by
customer
It allows the organization to cater effectively
to the requirements of clearly defined
customer groups.
this structures allows for flexibility and quick
response to environmental changes
It also enhances innovation and differentiation
strategies.
Does not support the exchange of knowledge
Technology in the form of
knowledge
Software Engineering and Technology
Labs (SETLabs) has developed several
process frameworks, methodologies,
service platforms and reusable knowledge
objects that benchmark Infosys’
predictability
Perrow’s Model
number of variety of exceptions that
employees encounter in the task is high
finding a solution is relatively easy
solving a problem is a matter
of identifying and applying the
right technique.
Thomson’s Model
Form of task Main type of Strategy for reducing
Type of technology Cost of coordination
interdependence coordination uncertainty
Specialization
Mutual
Intensive Reciprocal of task High
adjustment
activities
Environment
The failure rate of firms in my industry
is high.
1 2 3 4 5 6 7
My industry is very risky, such that one
bad decision could easily threaten the 1 2 3 4 5 6 7
viability of my business unit.
Competitive intensity is high in my
industry.
1 2 3 4 5 6 7
Customer loyalty is low in my industry. 1 2 3 4 5 6 7
Severe price wars are characteristic of
my industry.
1 2 3 4 5 6 7
Low profit margins are characteristics
of my industry.
1 2 3 4 5 6 7
Uncertainty in
environment
less uncertainty in the environment
environment is stable as the supply of
resources is predictable
Economic forces are uncontrollable but
foreseen
Technological forces can be overcome
Political and demographic forces play a role in
analyzing the existing structure
Designed structure Vs
Environment
each division caters to the needs of different
industry
division is self sufficient in terms of the
knowledge requirement
division is self sufficient in terms of the
knowledge requirement
The organization structure does not require
integrating mechanisms
Linkage mechanisms
Infosys' services and business solutions are
strengthened by alliances with leading technology
partners.
marketing alliance, Infosys and the alliance partner
jointly deliver business solutions
technology alliance, Infosys works with an alliance
partner to build business and technical competency
in the alliance partner's technology
Managing environment
Business level strategy
Infosys’s principal business level strategy is
known as best cost provider strategy
Market development
•new products or services
to existing customers,
•existing products or
services to new customers,
or
•New products or services
Organization’s structure Vs
Strategy
Infosys should strengthen its position as a
leading global technology services
company through
Increase business from existing and new clients
expand global presence
continue to invest in infrastructure and
employees
continue to enhance solution set
enhance brand visibility
THANK YOU