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Process Audit Preparation Guide

This document outlines the process for preparing an audit of a servicing process. It details the inputs needed, including warranty documents, customer requirements, service agreements, work instructions, and trained personnel. It describes the key activities of pre-inspection, repair, and maintenance services. It also lists the expected outputs, such as meeting customer requirements, and key metrics for measuring process effectiveness like timeliness and error rates. Finally, it provides examples of steps needed for audit planning like identifying the process, analyzing risks, and creating checklists to verify conformance.

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khwanta-bta
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43 views6 pages

Process Audit Preparation Guide

This document outlines the process for preparing an audit of a servicing process. It details the inputs needed, including warranty documents, customer requirements, service agreements, work instructions, and trained personnel. It describes the key activities of pre-inspection, repair, and maintenance services. It also lists the expected outputs, such as meeting customer requirements, and key metrics for measuring process effectiveness like timeliness and error rates. Finally, it provides examples of steps needed for audit planning like identifying the process, analyzing risks, and creating checklists to verify conformance.

Uploaded by

khwanta-bta
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd

Process Audit Preparation “Turtle Diagram”

With What? (ทำำด้วยอะไร)


(Materials/Equipment) With Who? (ทำำโดยใคร)
•Spare part (Competence/Skills/Training)
•Special purpose tools •Trained personnel (Service)
•Measuring equipment
Output (ผลลัพธ์)
Process (กำรฝึ กอบรม) •Service provided within
Inputs (ใช้ข้อมูลอะไร) Servicing Warranty period
•Warranty period document •On-time correct service
•Customer specific Repair Conform to customer
Maintenance requirement
requirement Service agreement (7.5, 1.8)
With What Key Criteria?
How? (ทำำอย่ำงไร) (วัดผลลัพธ์ดว้ ยเกณฑ์อะไร)
(Methods/ Procedures/Techniques) (Measurement/Assessment)
•Work instruction •Timeliness
•Service Manual •Error rate
•No returned job with some issues
& side effect
1. Process Input (what do you need?)
 Warranty period document
 Customer specific requirements
 Service agreement and contract (จะเป็ น output ถ้ำเป็ น 7.2 audit,
จะเป็ น input ถ้ำเป็ น 7.5 audit)
 Work instruction
 Trained personnel (skill, experience)
 Any special purposed tools or measuring equipment
2. Process Activities
 Pre-inspection/ diagnosis
 Repairing Service
 Maintenance Service
 Testing

3. Support Process
 Contract Review
 Feasibility Review
 Training
 Production part/ spare part
 Tools & equipment maintenance
 Cost estimation
4. Linkage/ Interface
 Customer
 Engineering
 Safety
 Financial

5. Process Output
 Service conformed to customer
6. Measurement (for process efficiency & effectiveness)
 Timeliness (Response time)
 Field return rate (Returned job)
 Error Rate
7. Audit Planning (Activities for preparation)
 Identify Process
 Analyze Process
 Risk Analysis (input/output) and Audit Prioritize
 Follow up issue for previous audit
 Internal and External
 Audit plan (Sequence/ process step, timing, interview partners)
 Create complete checklist
8. Fact verified during the audit
 Are those any organization service center?
 Any special purposed tools
 Who conducted diagnosis, repair, maintenance?
 What are services documents?
 Are spare parts appropriate provided?
 How is inspection/ Testing conducted
 Are measuring drive calibrated?
 How long does service taken?

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