Queuing Systems Findings Team 4
Challenges
Access to real world examples When does service begin and end for each unit? Time constraints and accuracy of observations Limitations of charts
Single Line Single Server
Observation: Newark Grade School Lunch Line
Served Monday-Friday from 11:30 to 1PM Roughly 288 students served per day Students get their finger scanned before they are served lunch. The time it takes to process a students finger print once the lunch tray is at hand is the basis of our service time calculation 24 samples per day, for three days, for a total of 72 observations
Single Line Single Server
(Selected Queue Metrics) () = 7 students per minute () = 3 students per minute () = 3/7 = 42.86% (0) = (1 .4286) (.4286)0 = .5714 * 1 = 57.14% (Lq) = 32 / 7(7-3) = 9 / 28 = .32 units (Wq) = .32/3 = 11 = 6.4 seconds (Ls) = 3 / 7 - 3 = 3 / 4 = .75 units (Ws) = .75/3 = .25 = 15 seconds
Single Line Multiple Server
Observation: Walgreens
Our only night time observation, from 10:30PM to 12AM Large pharmacy and retail chain One single line behind multiple cash registers Measurements based on service time at cash register
Single Line Multiple Server
(Selected Queue Metrics) () = 28 customers per hour () = 48 customers per hour (/ ) = 48/28 (Lq) = 5.2586 units (Wq) = 5.256/48=.109554 hours (Ls) = 5.2586+1.7=6.9586 units (WS) = 6.9586/48=.144971 hours (Pw) =Pw = Lq((S/ )-1) = 0.876433
Constant Service Rate
Observation: Magic Car Wash & Lube
Data collected on a Saturday from 10AM to 12PM Deals with lubricants and both interior and exterior washing 20 cycles viewed
Constant Service Rate
(Selected Queue Metrics)
() = 12 cars per hour () = 15 cars per hour () = 12/15 = 80% (0) = (1 .8) (.8)0 = .2 * 1 = 20% (Lq) = Lq = ^2/ 2(- ) = 12^2/ 2(15)(15-12) = 1.6 cars (Wq) = (Ls) = Ls= Lq + / = 1.6 + (12/15) = 2.4 customers (Ws) =
Finite Population
Observation: Printer Repair Service at S&Ps
Printer frequently goes off line due to jams, lack of paper or other technical problems Calculations were based on the time it takes in between print job failure to the time it takes to get back on line
Finite Population
(Selected Queue Metrics)
(N) = 5 printers*** (S) = 1 past observation (T) = 62 minutes per day (U) = 433 minutes per day (X) = 62/(62+433)=.125 (F) = .92 (J) = NF(1-X)=5*0.920(1-0.125)=4.0250 (H) = FNX=0.920*5*0.125=0.5750
(Po) = 1 / = 1 0.2/0.25 = 0.2 (Pn) = N!/(N-n)!X^nPo, where n equal 0 = 0.2 (Pw) = 1 Pn = 0.8 = 80%