Principles of e-Governance
Agenda
Essence of good Governance
What is not e-Governance?
7 Principles of e-Governance
Essence of Good Governance
Deregulation Deregulation Partnership Partnership
Least LeastGovernance Governance
Customer-centric Governance
e-Governance is an Service-centricity enabler of Efficiency Good Governance
Participative Governance
Inclusion Communication Consultation
What is e-government ?
It is the transformation of government to provide Efficient Convenient & Transparent Services to the Citizens & Businesses through Information & Communication Technologies
What is NOT e-Governance ?
e-Governance is not about e
but about governance !
e-Governance is not about computers & websites but about citizens & businesses!
e-Governance is not about translating processes
but about transforming processes !
Examples of e-Services G2C
Employment Services Vehicle Registration Drivers License Passport/Visa Agriculture Land Record Property Registration Marriage Certificates Taxes Utility Services Municipality Services
School Admission Scholarships e-Learning Examination Results
Birth Certificate Health Care
Pensions Insurance Health Care Death Certificate
Examples of e-Services G2B
Approvals Permissions
Returns Taxes Permits Compliance
Operate
Expand Close
Compliance
Start-up
Explore Opportunities
Approvals Permissions Registrations
Project Profiles Infrastructure State Support
Some useful e-gov services
[Link] [Link] [Link] [Link] [Link]
Seven Principles of e-Governance
Principle # 1
e-Governance is about
Transformation
Ingredients of Transformation
Department Centric Approach Customer Centric Approach
Process Orientation
Service Orientation
Output-Based Assessment
Outcome-based Assessment
Departmental View
Integrated View
Principle # 2
e-Governance requires
A Holistic Approach
The Four Pillars of eGov
e-Government Technology Resources Process
People
7 Areas of Management
Program Management
Process Reform Management Knowledge Management Change Management
Resource Management Procurement Management
Technology Management
Principle # 3
e-Government requires us to overcome
A Number of Challenges
The Challenges
PROCESS
2 PEOPLE
Lack of Political Will Official Apathy Shortage of Champions Lack of Skills in Govt
Lack of Process Models Poor Legal Frameworks Complex Procurement
4 RESOURCES
Budget Constraints Disinterest of Pvt Sector Lack Project Mgt Skills
3 TECHNOLGY
Lack of Architectures Lack of Standards Poor Communication Infrastructure Hardware-approach
4 Questions to address in Project Development
Q#1 Q#2 Q#3 Q#4
WHAT do we want to Achieve ?
Objectives, Services, Service Levels, Outcomes
HOW do we want to Implement ? WHO will be responsible ?
WITH WHAT resources ?
Business Model, Service Charges, PPP
Technology, Process, Delivery Channels
Procurement, Training, Change Management
Principle # 4
e-Government needs
A Systematic Approach through an eGov Roadmap
National e-Governance Plan
Gram Pts
STATE Munici palities
NeGP Approach
Citizen-Centricity
Road Transport
Central Excise
CENTRE
Pensions
India Portal EDI
Service Orientation
Police Evolutionary Plan Big Start Small Land Regn
National ID
e-Courts
Immigration Visa
Land Records
Insurance
e-Office
Core Policies
eBiz
Scale Fast Centralized Planning - Decentralized Implementation
e-Procure Common
Service Centres
Gateway
Banking
Comrl Taxes
MCA21 Income Passport Tax
Employment Exchanges
Treasuries
Mission Mode Partnership
e-District Agriculture
Principle # 5
e-Government necessitates
Change Management
What is Change Management?
Change Management is about managing people in a changing environment so that business changes are successful and the desired business results are realized.
The ADKAR Model
1. Awareness of Change
2. Desire to Change
3. Knowledge of Skills 4. Ability to apply Knowledge 5. Reinforcement to Sustain Change
Principle # 6
e-Government necessitates
Capacity Building
Hierarchy of Capacity Needs
Leadership & Vision
Policy Formulation Committing Resources Taking hard decisions Preparing Roadmaps Prioritization Frameworks, Guidelines Monitoring Progress Inter-agency Collaboration Funds Management Capacity Management
Program Development
Program Management
Project Development Project Management
Conceptualization Architecture Definition (RFP, SLA)
Bid Process Management Project Monitoring Quality Assurance
Principle # 7
e-Government needs
Top Level Sponsorship
Role of Leadership
1. Becoming Champions of e-Government
to achieve change of mindset to create an environment for innovation to provide adequate resources
2.
Removing Barriers
to overcome employee resistance to achieve cross-agency coordination to create confidence in private sector to partner government
3.
Taking Hard Decisions
to take the risks inherent in e-Government to achieve effective Government Process Re-engineering
4.
Articulating the needs of citizens & businesses
Value of Zero !!
Leadership & vision Resources Managemen t HRD Infrastructure
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Technology GPR Partnership
Thank You