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Small Retail Store Organizational Structure

The document discusses the organizational structure of retail stores. A small specialty shop may have all employees under one category, while a large department store will have separate managers and staff for each department. The document then discusses differences in retail structures between countries like the US, Japan, and parts of Europe. It also outlines factors that define a store's organization such as tasks, job titles, and developing an organizational chart.

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36 views9 pages

Small Retail Store Organizational Structure

The document discusses the organizational structure of retail stores. A small specialty shop may have all employees under one category, while a large department store will have separate managers and staff for each department. The document then discusses differences in retail structures between countries like the US, Japan, and parts of Europe. It also outlines factors that define a store's organization such as tasks, job titles, and developing an organizational chart.

Uploaded by

prabhatrc4235
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

It is designed to cater to the needs of the end customer.

A small specialty shop may have all of its employees

under one category called Store Operations.


A large department store may have a complete staff

consisting of a manager, assistant manager and sales associates for its Sporting Goods department, Home and Garden, Bed and Bath, and each additional department.

In U.S. the density of retail is the greatest and large

concentration of retail firm. US retail firms are large enough to operate their own warehouses. They sell through large stores with over 20,000 sqr ft. In Japan small stores operated by relatively small firms and large independent wholesale industry. Merchandise often might pass through three distributors between the manufacturer and retailer. Employment is more in retail in Japan as compared to U.S. European distribution system falls in between the U.S. and Japanese. Northern Europe is more like US style whereas South part is of Japanese style small family owned retailers.

Social & political objectives

Geography
Market size

Globally Indian retail market is the fifth largest retail

destination. Indian retail sector accounts for 22% of the country's GDP by 2012. It contributes to 8% of total employment. Hypermarkets, currently accounting for 14% of mall space. Max number of small family businesses utilizing household labour. Majority of retail enterprises use less than three hired workers.

To define the store's organization, start by specifying all tasks that need to be performed. 2. Then divide those responsibilities among various individuals or channels. 3. Group and classify each task into a job with a title and description. 4. The final step is to develop an organizational chart.
1.

Owner/CEO or President
Store Operations Cashier Sales Promotions Marketing Advertising Merchandising

Human Relations
Personnel

Planning

Buying Finance

Training

Inventory Control

Store Management
Visual Displays Loss Prevention Accounting Public Relations Technology Credit

Receiving

Information Technology

Nature of Ownership
Proprietorship Partnership (general, JV) Limited liability company

Operational Structure

Independent Trader Multiple or Chain Store Franchising Consumer Cooperatives Department store Discount stores Specialty stores Hypermarkets

Length & Depth of Merchandise

Nature of Service Type of Pricing Policy Type of Retail Location


Free Standing Location Unplanned business district. Planned Shopping Center Airport Retailing Store Retailers Non-store Retailers E-Retailing Direct selling Tele shopping

Method of Customer Interaction

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